Short Hills, New Jersey, United States
Kustomer is a New York-based B2B SaaS company founded in September 2015 by Brad Birnbaum and Jeremy Serial. The company builds a customer support platform designed to consolidate customer data from multiple sources, including e-commerce systems such as Shopify, Magento, and Spree, and surface that data to support agents in a single interface, enabling them to take action without switching between systems. Kustomer began delivering its product to early customers in November 2016 and started billing on April 1, 2017. As of the July 2018 interview, the company had been in market for five quarters. Brad Birnbaum declined to disclose specific revenue figures, but described growth as tracking ahead of the venture-capital benchmark of tripling year over year, stating the company would achieve roughly 6x growth from year one to year two in market. The company had raised a total of $38.5 million across a seed round, a $10 million Series A, and a $26 million Series B that closed on June 15, 2018. Kustomer employed 52 people at the time of the interview, with its primary office in New York City and additional staff in the Bay Area, Los Angeles, Austin, Seattle, and Toronto.
- Revenue
- $25.3M
- Customers
- 10K
- Year founded
- 2015
- Funding
- $263.5M
- Team size
- 201
- Growth
- -
