Top 100 Call & Contact Center Software SaaS Companies in May 2026

Bangalore, Karnataka, India

mobtexting is one of the leading, premier & DeloitteTech India 50 & APAC 500 Winner Communication Platform as a service (CPaaS) that provides multi-channel communication services like SMS, Voice, Bot, RCS, WhatsApp.  Our Services can be integrated with any third-party applications, websites, CRM, ERP, etc. We provide highly integrated communication tools that enable real-time collaboration. We are headquartered in Bengaluru, India, connecting195+ countries in a single click. MOBtexting integrates enterprise business with communicative technologies to promote the brand, improve customer engagement, and automate customer interactions. MOBtexting platform has immense flexibility in creating and deploying world-class messaging and voice solutions without any infrastructure, process, or capital. Our Services & Solutions can be used for • Sales • Marketing & Communication • Operations • Support • Authentication • Measuring Marketing ROI

Delray Beach, Florida, United States

Simple, scalable, two-way business texting. Salesmsg makes it easy for businesses to send and receive text messages.

Richmond, Virginia, United States

AMC Technology is a services-led contact center integration company with over 30 years of hands-on expertise. We help enterprises modernize operations and solve complex communication challenges—without the need for custom builds. Our DaVinci platform serves as a flexible integration toolkit that connects diverse tech stacks, bridges premise and cloud systems, and enables AI through capabilities like real-time transcription. Paired with expert consulting, DaVinci helps streamline workflows, accelerate onboarding, and elevate the agent and customer experience. Whether you're scaling, shifting to the cloud, or embracing AI, AMC Technology delivers proven, scalable solutions that drive measurable business outcomes faster.

Coeur d'Alene, Idaho, United States

SQM GROUP SQM Group is a software company specializing in customer service QA management for call center agents. Our software solution helps call centers and agents improve FCR, Csat, provide great customer service, and reduce costs. We are a specialist firm for the call center industry in measuring, benchmarking, tracking, and improving FCR. At the heart of our services is SQM™ Customer Service QA Software, FCR and Csat research, best practices consulting, and awarding for FCR and Csat performance. We help call centers to improve FCR, deliver a great Csat, reduce operating costs, and improve the Net Promoter Score. Our mySQM™ Customer Service QA Software is a SaaS-based subscription platform explicitly built for call centers. Our Personalized Intelligence™ software features assist agents, supervisors, managers, and analysts in measuring and improving FCR and customer experience. HISTORY Mike Desmarais founded SQM Group in 1996. Our revenue has grown at a 12% compound annual growth rate over the last five years. SQM has 175 employees with approximately equal amounts of employees working in the Coeur d’ Alane, Idaho, and Vernon, British Columbia locations. SQM has developed (FCR) customer experience management software which has been in development for four years and has had an R&D budget that is 20% of the company’s revenue compared to a traditional professional services firm R&D budget of 6% of revenue. PRODUCTS Software – Our First Call Resolution software is specifically designed to measure and improve contact center customer experience, reduce operating costs, and deliver a great customer experience. Research – SQM offers benchmarking and tracking the voice of the customer and employee studies designed to improve FCR and provide great CX. Awarding - Our call center awards recognize top-performing call centers, leaders, supervisors, and agents for First Call Resolution, customer experience, and best practices since 2000.

Dublin 2, Dublin, Ireland

EdgeTier deliver high-quality analytics products and services to our clients in the areas of customer service, customer simulation, and analytics services. Customer service is changing. Customer expectations are rising. Faster response times, better service, faster time to resolution are basic expectations bundled with inbound requests. EdgeTier combine domain knowledge with specialist technical skills to deliver high-impact statistical insights, predictive models and data-driven business advice. Arthur is EdgeTier's automated agent assistant which works seamlessly with customer service agents to answer customer queries more efficiently and accurately, yet retaining a personal touch for every customer. Arthur uses cutting edge analytics, machine learning, automation, and artificial intelligence technology to generate personalised and accurate responses to every customer query. Customer contact centres using Arthur are seeing reductions in average handling times of up to 80% for inbound customer queries - get in touch with us now to see how Arthur can revolutionise your contact centre.

Hyderabad, Telangana, India

Office24by7 provides various automation tools across the communication, marketing, and sales areas to make organizations leverage technological innovations for improved efficiency and higher growth prospects. Our comprehensive Communication Automation solutions enable companies to efficiently organize business communications, including inbound and outbound, to ensure a seamless customer service experience. Communication tools include Cloud-Telephony, IVR, Virtual Numbers, Click to Call, Missed Calls, and Conference Service. Office24by7 Marketing Automation tools allow for designing innovative and personalized campaigns, nurturing the leads over multiple communication channels, auto-set the campaign flow based on the user response, and tracking ROI over campaigns. Marketing automation tools include Lead Tracker, Landing Page Builder Software, Email Marketing, Bulk SMS Service, Bulk Voice Announcement, and Drip Marketing. Office24by Sales Automation Tools consists of a robust Sales CRM and Mobile App and helps to amplify sales team productivity, reduces the sales cycle, and efficiently manages office, field, and distributed sales teams. Office24by7 is a unique assembly of office automation solutions and services with an intelligent CRM and business process management tool at its core. With Office 24by7, you can simplify, automate, and manage essential business functions like Communication, Marketing, and Sales. Part of Striker Soft Solutions – an industry leader in communication solutions, Office24by7 started its operations in Hyderabad with communication automation tools and added marketing and sales automation tools to its array. It is about to come out with service automation tools soon.

Palo Alto, California, United States

kea is on a mission to empower restaurant chains by enhancing customer service, streamlining operations, and boosting revenue through human-centered conversational AI. Founded in 2017, "The Cashier in the Cloud” has digitized phone ordering for hundreds of restaurants nationwide. kea uses natural language processing to customize, upsell, confirm orders, and process payment through a PCI-compliant system, and features a “human-in-the-loop” to ensure a smooth ordering process. The company has served over 1,000,000 guests and has raised $29.6M from VCs including Marbruck, Xfund, Streamlined Ventures, Deepcore, Heartland Ventures, and Morningside Ventures. At kea, we live our values--we are committed to innovation while moving as one unit at high velocity. Your uniqueness is valued and differences of opinion, background, and ability are welcomed. If you think you'd make a stellar addition to the team, please apply!

Stockholm, Stockholm, Sweden

The only Agentic AI Platform proven with real customers—automating +60% of interactions with 99% voice accuracy.

Berlin, Berlin, Germany

Provider of call by call and online billing services to the telecommunication industry. The company provides data analysis, bill processing, reminder and collecting services and complaints management services.

Boston, Massachusetts, United States

Orbita’s award-winning, HIPAA-compliant conversational AI platform powers voice and chat solutions for healthcare and life sciences organizations that improve patient engagement, increase clinical efficiency, and improve outcomes. Customers include innovative organizations like Mass General Brigham, Mayo Clinic, Amwell, Yale New Haven Hospital, Cancer Treatment Centers of America, University of Chicago Medicine, and others. Partners included Cognizant, Deloitte, Pariveda, and ServiceNow.