Top 100 Call & Contact Center Software SaaS Companies in May 2026

San Francisco, California, United States

AI-powered order taker for restaurant drive-thrus

Seattle, Washington, United States

Automating non-emergency police calls

Stellenbosch, Western Cape, South Africa

Callbi is a secure cloud based recorder agnostic software as a service speech analytics solution for contact centres. Callbi makes use of proprietary speech to text technology developed over a period of more than 15 years, and accurately transcribes and analyses South African English, Afrikaans, Sesotho and isiZulu, with other vernaculars under development. Callbi enables your organization to monitor and analyze a 100% of your customer calls, to ensure compliance, sales or collection effectiveness, operational efficiencies, and optimize customer experience. Callbi also enables your organization to maximize revenue, reduce costs and mitigate risks.

Paris, Ile-de-France, France

Vocapia Research develops speech processing technologies for multilingual, large vocabulary speech recognition (speech-to-text), automatic audio segmentation, language identification and speaker recognition. The Vocapia Research VoxSigma software suite delivers state of the art performance for broadcast data and conversational speech in multiple languages. This core technology can serve as the basis for a variety of applications ranging from interactive conversational systems to the automatic indexing of audio data. For the latter class of applications, large vocabulary continuous speech recognition is the key technology for enabling content-based information access in audio and video documents. Most of the linguistic information is encoded in the audio channel of audiovisual data, which once transcribed can be accessed using text-based tools. Among the most common applications of our technology are audio and audiovisual data mining (broadcast data, call center data), media monitoring, media asset management, and telephone-based conversational systems.

Milan, Lombardy, Italy

IIO sviluppa AI Agents per automatizzare il customer care, offrendo supporto immediato online e al telefono. IIOWeb assiste gli utenti sui siti web con...

Auckland, North Island, New Zealand

Provider of recording tool designed for call scheduling. The company's tools provide media and fans with unprecedented access to their talent without compromising anyone's privacy or performance, enabling public relations teams and professional athletes to receive scheduled calls on their mobile phones without sharing any personal contact details.

Munich, Bayern, Germany

We provide AI support (voice, chat, email, WhatsApp) for electric vehicle charging – improving the driver experience & reducing costs for operators.

Newark, New Jersey, United States

Inisghto.ai is the complete AI-led communication solution. Transform your digital customer conversations with conversational AI voice and chat. Deliver instant human-like support wherever your customers are, from live chat to phone, SMS, Messenger, WhatsApp, and Instagram.

Levallois-Perret, Île-de-France, France

Conversational AI Voice Agents for Businesses & The Phone Channel

Paris, Ile-de-France, France

Leverage the latest progress in Speech AI to transform your Voice data into knowledge and actionable data. We use Speech-to-text, sentiment analysis and natural language processing to make sense of what your clients, employees, friends, contacts are saying. Our Voicemail app with more than 30k users is a show case of what we can do with speech recognition. The same technology is used by our customers to transcribe videos, search their content, power Virtual assistants, analyze clients calls...