Top 14 Contact Center Workforce Software SaaS Companies in May 2026

Roswell, Georgia, United States

Welcome to C²Perform, where we help clients improve performance and keep their people. Clients in more than 30 countries trust our comprehensive performance management and employee engagement platform for their contact centers and customer support operations. We believe in the power of people, processes and technology to create a positive work environment that fosters growth, development, and job satisfaction, while delivering on your company's customer commitments.

Sammamish, Washington, United States

CollaborationRoom.ai is a next-generation Virtual Contact Center Floor Platform built to help your leadership engage, manage, and train your remote and/or blended agents as if they were sitting beside each other on the floor. We help your team make remote work, work!

Altanta, Georgia, United States

Alvaria, Inc. is the holding company of two best-of-breed technology providers, Alvaria CX, a leader in customer experience outbound technology compliance and self-service, and Aspect, whose workforce engagement management solutions deliver the future of work innovation. While Alvaria remains one company, our go-forward business operating structure and market brands is two – Alvaria CX and Aspect. Alvaria brands empower human connection by building software that supports the best possible customer experience and workforce engagement. Our software is created to empower teams and customers by optimizing workforce engagement and enhancing customer interactions. Our solutions make an agent’s day-to-day better and, therefore, the customer’s experience better. We go beyond inbound and outbound to create a comprehensive software-driven system that makes the people behind your business shine brighter and your customers more loyal. Alvaria brands are transforming the way people interact with companies and increasing our client’s profits because of it. We are the leader in customer experience and workforce engagement software, fostering better connections through better technology. Our open, innovative platforms are purpose-built to deliver two essential experiences: feature-rich, intuitive, and intelligent workforce engagement management, and proactive enterprise outbound services. Proudly celebrating 50 years in business, Alvaria was formed from the merger of world leaders Aspect Software and Noble Systems. Today, our Alvaria brands are paving a new path in customer experience and workforce innovation empowering teams and agents to stay in touch with your customer’s side of the story.

Perry Hall, Maryland, United States

CallShaper is the originator of a cutting-edge cloud-based call center platform for efficiency- and compliance-minded directors of inbound and outbound call centers. Whether your call center is in-house or external, if you want to automate 100% of your Call Center process and keep your agents focused on customers, CallShaper has the answer! CallShaper’s platform offers 99.999% reliability and has earned a 5-star rating on multiple sites. With CallShaper, call center directors who are managing multiple vendors from multiple locations have everything they need on one platform that allows for custom, do-it-yourself scripting and simple integration with third party systems. CallShaper has no equal in providing real-time transparency. At the same time, CallShaper’s “set it and forget it” predictive dialer is a big productivity plus – doing the dialing for up to 20 lines per agent. Another CallShaper advantage is its built-in Quality Assurance Scorecard, offered at no additional cost. CallShaper clients quickly find that they are better able to manage efficiencies at the sales rep level. Users can be up-and-running with as little as four hours of training, and there is no need for dedicated IT support. Finally, CallShaper beats the competition on compliance, retaining easy-to-access compliance information at no charge for seven years – five years longer than the two years required by TCPA.