1
Playvox
Sunnyvale, California, United States
B2B SAAS platform for customer service and support operations
- Revenue
- $75M
- Customers
- -
- Year founded
- 2012
- Funding
- $34M
- Team size
- 83
- Growth
- -
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As of August 2026, there are 14 SaaS companies in Contact Center Workforce Software. They have combined revenues of $216.7M and employ 1K people. They have raised $310M and serve 1K customers combined.
Contact Center Workforce Software is designed to enhance the efficiency and effectiveness of call center operations. This category of software typically includes functionalities like forecasting, scheduling, and performance analytics, allowing organizations to optimize agent workloads and align staffing with expected demand. By leveraging data-driven insights, users can improve service levels and enhance overall customer satisfaction. Key use cases for Contact Center Workforce Software are centered around workforce management, including real-time monitoring of agent performance, compliance with scheduling requirements, and facilitating seamless communication among teams. The software often features tools that enable agents to manage their schedules, request time off, and engage with management for performance feedback. Common buyer personas include operations managers, human resource professionals, and IT personnel who are responsible for enabling efficient customer service operations.
Sorting: Highest -> Lowest
Showing 10 of 14 companies ranked by annual revenue.
Sunnyvale, California, United States
B2B SAAS platform for customer service and support operations
Palo Alto, California, United States
Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.
- Must provide tools for forecasting and scheduling workforce requirements. - Should include real-time performance monitoring capabilities. - Must facilitate agent self-service features such as shift swapping and time-off requests. - Should integrate with customer relationship management (CRM) systems for enhanced data visibility. - Not just a basic scheduling tool; must also offer analytics for decision-making and performance improvement.
Landover, Maryland, United States
Systems Integration, Inc. (SII) is a leading provider of turnkey contact center solutions and IT services. For 30 years, SII has developed a unique and broad expertise in system design, implementation, operations, and maintenance of such services to help the US Government and enterprise clients significantly improve the performance and responsiveness of their organizations to their customers.
Middlesbrough, England, United Kingdom
cloud-based business-management software intended to make contact centers home to a great customer experience
Budapest, Pest, Hungary
VCC Live is a cloud contact center solution that fits the way you work. With over 400 clients in 50+ countries worldwide, we work with you to level up your unique capabilities and unlock the potential of your agents through our fully customizable platform. Our longstanding experience in the contact center market provides us with a great awareness of the industry’s key challenges – across both outbound and inbound communication. We use our inherent knowledge and capabilities to help various teams meet and exceed their KPIs. Whether your business needs to reduce cost, increase productivity, or develop customer relations – we proactively work with you to maximize your chances of success.
Irvine, California, United States
Provider of cloud based contact center services. The company provides cloud based services with real-time analytics including call tracking, hosted PBX, predictive dialer and bulk SMS.
Denver, Colorado, United States
Contact center solutions from Voiptime Cloud help businesses of all sizes succeed. Transform your call center department with the help of our all-in-one solutions!
New City, New York, United States
ReflexAI provides organizations with tools that transform how they train, develop, and empower their frontline teams. It aims to improve training and quality assurance at contact centers and other organizations utilizing AI tools.
Roswell, Georgia, United States
Welcome to C²Perform, where we help clients improve performance and keep their people. Clients in more than 30 countries trust our comprehensive performance management and employee engagement platform for their contact centers and customer support operations. We believe in the power of people, processes and technology to create a positive work environment that fosters growth, development, and job satisfaction, while delivering on your company's customer commitments.
Sammamish, Washington, United States
CollaborationRoom.ai is a next-generation Virtual Contact Center Floor Platform built to help your leadership engage, manage, and train your remote and/or blended agents as if they were sitting beside each other on the floor. We help your team make remote work, work!