Top 10 Contact Center Workforce Software Companies (November 2026)

Sunnyvale, California, United States

B2B SAAS platform for customer service and support operations

Palo Alto, California, United States

Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.

Middlesbrough, England, United Kingdom

cloud-based business-management software intended to make contact centers home to a great customer experience

Budapest, Pest, Hungary

VCC Live is a cloud contact center solution that fits the way you work. With over 400 clients in 50+ countries worldwide, we work with you to level up your unique capabilities and unlock the potential of your agents through our fully customizable platform. Our longstanding experience in the contact center market provides us with a great awareness of the industry’s key challenges – across both outbound and inbound communication. We use our inherent knowledge and capabilities to help various teams meet and exceed their KPIs. Whether your business needs to reduce cost, increase productivity, or develop customer relations – we proactively work with you to maximize your chances of success.

Irvine, California, United States

Provider of cloud based contact center services. The company provides cloud based services with real-time analytics including call tracking, hosted PBX, predictive dialer and bulk SMS.

Denver, Colorado, United States

Contact center solutions from Voiptime Cloud help businesses of all sizes succeed. Transform your call center department with the help of our all-in-one solutions!

New City, New York, United States

ReflexAI provides organizations with tools that transform how they train, develop, and empower their frontline teams. It aims to improve training and quality assurance at contact centers and other organizations utilizing AI tools.

Roswell, Georgia, United States

Welcome to C²Perform, where we help clients improve performance and keep their people. Clients in more than 30 countries trust our comprehensive performance management and employee engagement platform for their contact centers and customer support operations. We believe in the power of people, processes and technology to create a positive work environment that fosters growth, development, and job satisfaction, while delivering on your company's customer commitments.

Sammamish, Washington, United States

CollaborationRoom.ai is a next-generation Virtual Contact Center Floor Platform built to help your leadership engage, manage, and train your remote and/or blended agents as if they were sitting beside each other on the floor. We help your team make remote work, work!

Altanta, Georgia, United States

Alvaria, Inc. is the holding company of two best-of-breed technology providers, Alvaria CX, a leader in customer experience outbound technology compliance and self-service, and Aspect, whose workforce engagement management solutions deliver the future of work innovation. While Alvaria remains one company, our go-forward business operating structure and market brands is two – Alvaria CX and Aspect. Alvaria brands empower human connection by building software that supports the best possible customer experience and workforce engagement. Our software is created to empower teams and customers by optimizing workforce engagement and enhancing customer interactions. Our solutions make an agent’s day-to-day better and, therefore, the customer’s experience better. We go beyond inbound and outbound to create a comprehensive software-driven system that makes the people behind your business shine brighter and your customers more loyal. Alvaria brands are transforming the way people interact with companies and increasing our client’s profits because of it. We are the leader in customer experience and workforce engagement software, fostering better connections through better technology. Our open, innovative platforms are purpose-built to deliver two essential experiences: feature-rich, intuitive, and intelligent workforce engagement management, and proactive enterprise outbound services. Proudly celebrating 50 years in business, Alvaria was formed from the merger of world leaders Aspect Software and Noble Systems. Today, our Alvaria brands are paving a new path in customer experience and workforce innovation empowering teams and agents to stay in touch with your customer’s side of the story.