Latka logo

Top 4 Contact Center Workforce Software Companies With $5M–$10M Revenue (September 2026)

As of September 2026, Latka tracks 4 contact center workforce software companies with $5M–$10M in annual revenue. They have combined revenues of $29.3M and employ 165 people. They serve 1K customers combined.

Every company below sells contact center workforce software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.

What Contact Center Workforce Software Companies do

Contact Center Workforce Software is designed to enhance the efficiency and effectiveness of call center operations. This category of software typically includes functionalities like forecasting, scheduling, and performance analytics, allowing organizations to optimize agent workloads and align staffing with expected demand. By leveraging data-driven insights, users can improve service levels and enhance overall customer satisfaction. Key use cases for Contact Center Workforce Software are centered around workforce management, including real-time monitoring of agent performance, compliance with scheduling requirements, and facilitating seamless communication among teams. The software often features tools that enable agents to manage their schedules, request time off, and engage with management for performance feedback. Common buyer personas include operations managers, human resource professionals, and IT personnel who are responsible for enabling efficient customer service operations.

Companies
4
Revenue
$29.3M
Funding
-
Employees
165

Filters

Sorting: Highest -> Lowest

Filters
Revenue
All<$1M$1M-$5M$5M-$10M$10M-$100M$100M+
Funding (Locked)Growth (Locked)Team-Size (Locked)

Top Contact Center Workforce Software Companies With $5M–$10M Revenue

Showing 4 of 4 companies ranked by annual revenue.

1VCC Live logo
VCC Live

Budapest, Pest, Hungary

VCC Live is a cloud contact center solution that fits the way you work. With over 400 clients in 50+ countries worldwide, we work with you to level up your unique capabilities and unlock the potential of your agents through our fully customizable platform. Our longstanding experience in the contact center market provides us with a great awareness of the industry’s key challenges – across both outbound and inbound communication. We use our inherent knowledge and capabilities to help various teams meet and exceed their KPIs. Whether your business needs to reduce cost, increase productivity, or develop customer relations – we proactively work with you to maximize your chances of success.

Revenue
$9.4M
Year founded
1999
Team size
85
2Call Tools logo
Call Tools

Irvine, California, United States

Provider of cloud based contact center services. The company provides cloud based services with real-time analytics including call tracking, hosted PBX, predictive dialer and bulk SMS.

Revenue
$7M
Year founded
2015
Team size
31
3Voiptime Cloud logo
Voiptime Cloud

Denver, Colorado, United States

Contact center solutions from Voiptime Cloud help businesses of all sizes succeed. Transform your call center department with the help of our all-in-one solutions!

Revenue
$6.8M
Customers
1K
Year founded
2009
Team size
1
4ReflexAI logo
ReflexAI

New City, New York, United States

ReflexAI provides organizations with tools that transform how they train, develop, and empower their frontline teams. It aims to improve training and quality assurance at contact centers and other organizations utilizing AI tools.

Revenue
$6.1M
Year founded
2022
Team size
48

Frequently asked questions about Contact Center Workforce Software Companies With $5M–$10M Revenue

How many contact center workforce software companies with $5M–$10M in annual revenue are there?

Latka tracks 4 contact center workforce software companies with $5M–$10M in annual revenue. Together they generate $29.3M in annual revenue and employ 165 people.

Which contact center workforce software company with $5M–$10M in annual revenue is the largest?

VCC Live is the largest, with $9.4M in annual revenue, founded in 1999.

How much revenue does a typical contact center workforce software company with $5M–$10M in annual revenue make?

The average contact center workforce software company in this list makes $7.3M a year, across 4 companies with reported revenue. They serve 1K customers combined.

Who are the leading Contact Center Workforce software vendors with $5M–$10M in annual revenue?

Ranked by annual revenue, the leaders are VCC Live, Call Tools, Voiptime Cloud and ReflexAI.

Related Customer Service Software categories

All Customer Service Software SaaS categoriesEvery category we track inside Customer Service Software, each ranked by revenue.Browse every SaaS industryThe full A-Z of SaaS categories Latka tracks, from Contact Center Workforce to everything else.

Inclusion Criteria

- Must provide tools for forecasting and scheduling workforce requirements. - Should include real-time performance monitoring capabilities. - Must facilitate agent self-service features such as shift swapping and time-off requests. - Should integrate with customer relationship management (CRM) systems for enhanced data visibility. - Not just a basic scheduling tool; must also offer analytics for decision-making and performance improvement.