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Top 14 Contact Center Workforce Software SaaS Companies in May 2026

As of May 2026, there are 14 SaaS companies in Contact Center Workforce Software. They have combined revenues of $216.7M and employ 1K people. They have raised $310M and serve 1K customers combined.

Contact Center Workforce Software is designed to enhance the efficiency and effectiveness of call center operations. This category of software typically includes functionalities like forecasting, scheduling, and performance analytics, allowing organizations to optimize agent workloads and align staffing with expected demand. By leveraging data-driven insights, users can improve service levels and enhance overall customer satisfaction. Key use cases for Contact Center Workforce Software are centered around workforce management, including real-time monitoring of agent performance, compliance with scheduling requirements, and facilitating seamless communication among teams. The software often features tools that enable agents to manage their schedules, request time off, and engage with management for performance feedback. Common buyer personas include operations managers, human resource professionals, and IT personnel who are responsible for enabling efficient customer service operations.

Companies
14
Revenue
$216.7M
Funding
$310M
Employees
1K

Filters

Sorting: Highest -> Lowest

Filters
Revenue
All<$1M$1M-$5M$5M-$10M$10M-$100M$100M+
Funding (Locked)Growth (Locked)Team-Size (Locked)

Top Contact Center Workforce Software Companies

Showing 10 of 4 companies ranked by annual revenue.

1
VCC Live

Budapest, Pest, Hungary

VCC Live is a cloud contact center solution that fits the way you work. With over 400 clients in 50+ countries worldwide, we work with you to level up your unique capabilities and unlock the potential of your agents through our fully customizable platform. Our longstanding experience in the contact center market provides us with a great awareness of the industry’s key challenges – across both outbound and inbound communication. We use our inherent knowledge and capabilities to help various teams meet and exceed their KPIs. Whether your business needs to reduce cost, increase productivity, or develop customer relations – we proactively work with you to maximize your chances of success.

Revenue
$9.4M
Customers
-
Year founded
1999
Funding
-
Team size
85
Growth
-
2
Call Tools

Irvine, California, United States

Provider of cloud based contact center services. The company provides cloud based services with real-time analytics including call tracking, hosted PBX, predictive dialer and bulk SMS.

Revenue
$7M
Customers
-
Year founded
2015
Funding
-
Team size
31
Growth
2298.7%
3
Voiptime Cloud

Denver, Colorado, United States

Contact center solutions from Voiptime Cloud help businesses of all sizes succeed. Transform your call center department with the help of our all-in-one solutions!

Revenue
$6.8M
Customers
1K
Year founded
2009
Funding
-
Team size
1
Growth
-
4
ReflexAI

New City, New York, United States

ReflexAI provides organizations with tools that transform how they train, develop, and empower their frontline teams. It aims to improve training and quality assurance at contact centers and other organizations utilizing AI tools.

Revenue
$6.1M
Customers
-
Year founded
2022
Funding
-
Team size
48
Growth
-

Inclusion Criteria

- Must provide tools for forecasting and scheduling workforce requirements. - Should include real-time performance monitoring capabilities. - Must facilitate agent self-service features such as shift swapping and time-off requests. - Should integrate with customer relationship management (CRM) systems for enhanced data visibility. - Not just a basic scheduling tool; must also offer analytics for decision-making and performance improvement.