1
Playvox
Sunnyvale, California, United States
B2B SAAS platform for customer service and support operations
- Revenue
- $75M
- Year founded
- 2012
- Funding
- $34M
- Team size
- 83
Top 4 Contact Center Workforce Software Companies With $10M–$100M Revenue (September 2026)
As of September 2026, Latka tracks 4 contact center workforce software companies with $10M–$100M in annual revenue. They have combined revenues of $175.7M and employ 774 people. They have raised $310M.
Every company below sells contact center workforce software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
What Contact Center Workforce Software Companies do
Contact Center Workforce Software is designed to enhance the efficiency and effectiveness of call center operations. This category of software typically includes functionalities like forecasting, scheduling, and performance analytics, allowing organizations to optimize agent workloads and align staffing with expected demand. By leveraging data-driven insights, users can improve service levels and enhance overall customer satisfaction. Key use cases for Contact Center Workforce Software are centered around workforce management, including real-time monitoring of agent performance, compliance with scheduling requirements, and facilitating seamless communication among teams. The software often features tools that enable agents to manage their schedules, request time off, and engage with management for performance feedback. Common buyer personas include operations managers, human resource professionals, and IT personnel who are responsible for enabling efficient customer service operations.
- Companies
- 4
- Revenue
- $175.7M
- Funding
- $310M
- Employees
- 774
Filters
Sorting: Highest -> Lowest
Top Contact Center Workforce Software Companies With $10M–$100M Revenue
Showing 4 of 4 companies ranked by annual revenue.
2
Cresta
Palo Alto, California, United States
Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.
- Revenue
- $52M
- Year founded
- 2017
- Funding
- $276M
- Team size
- 508
3
Systems Integration, Inc.
Landover, Maryland, United States
Systems Integration, Inc. (SII) is a leading provider of turnkey contact center solutions and IT services. For 30 years, SII has developed a unique and broad expertise in system design, implementation, operations, and maintenance of such services to help the US Government and enterprise clients significantly improve the performance and responsiveness of their organizations to their customers.
- Revenue
- $28.7M
- Year founded
- 1990
- Team size
- 106
4
EvaluAgent
Middlesbrough, England, United Kingdom
cloud-based business-management software intended to make contact centers home to a great customer experience
- Revenue
- $20M
- Year founded
- 2012
- Team size
- 77
Frequently asked questions about Contact Center Workforce Software Companies With $10M–$100M Revenue
How many contact center workforce software companies with $10M–$100M in annual revenue are there?
Latka tracks 4 contact center workforce software companies with $10M–$100M in annual revenue. Together they generate $175.7M in annual revenue and employ 774 people.
Which contact center workforce software company with $10M–$100M in annual revenue is the largest?
Playvox is the largest, with $75M in annual revenue, founded in 2012.
How much revenue does a typical contact center workforce software company with $10M–$100M in annual revenue make?
The average contact center workforce software company in this list makes $43.9M a year, across 4 companies with reported revenue.
Who are the leading Contact Center Workforce software vendors with $10M–$100M in annual revenue?
Ranked by annual revenue, the leaders are Playvox, Cresta, Systems Integration, Inc. and EvaluAgent.
How much funding have contact center workforce software companies with $10M–$100M in annual revenue raised?
The 4 contact center workforce software companies with $10M–$100M in annual revenue tracked here have raised $310M in disclosed funding between them.
Related Customer Service Software categories
Inclusion Criteria
- Must provide tools for forecasting and scheduling workforce requirements. - Should include real-time performance monitoring capabilities. - Must facilitate agent self-service features such as shift swapping and time-off requests. - Should integrate with customer relationship management (CRM) systems for enhanced data visibility. - Not just a basic scheduling tool; must also offer analytics for decision-making and performance improvement.