1
Playvox
Sunnyvale, California, United States
B2B SAAS platform for customer service and support operations
- Revenue
- $75M
- Customers
- -
- Year founded
- 2012
- Funding
- $34M
- Team size
- 83
- Growth
- -
Top 14 Contact Center Workforce Software SaaS Companies in May 2026
As of May 2026, there are 14 SaaS companies in Contact Center Workforce Software. They have combined revenues of $216.7M and employ 1K people. They have raised $310M and serve 1K customers combined.
Contact Center Workforce Software is designed to enhance the efficiency and effectiveness of call center operations. This category of software typically includes functionalities like forecasting, scheduling, and performance analytics, allowing organizations to optimize agent workloads and align staffing with expected demand. By leveraging data-driven insights, users can improve service levels and enhance overall customer satisfaction. Key use cases for Contact Center Workforce Software are centered around workforce management, including real-time monitoring of agent performance, compliance with scheduling requirements, and facilitating seamless communication among teams. The software often features tools that enable agents to manage their schedules, request time off, and engage with management for performance feedback. Common buyer personas include operations managers, human resource professionals, and IT personnel who are responsible for enabling efficient customer service operations.
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Sorting: Highest -> Lowest
Top Contact Center Workforce Software Companies
Showing 10 of 4 companies ranked by annual revenue.
2
Cresta
Palo Alto, California, United States
Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.
- Revenue
- $52M
- Customers
- -
- Year founded
- 2017
- Funding
- $276M
- Team size
- 508
- Growth
- -
3
Systems Integration, Inc.
Landover, Maryland, United States
Systems Integration, Inc. (SII) is a leading provider of turnkey contact center solutions and IT services. For 30 years, SII has developed a unique and broad expertise in system design, implementation, operations, and maintenance of such services to help the US Government and enterprise clients significantly improve the performance and responsiveness of their organizations to their customers.
- Revenue
- $28.7M
- Customers
- -
- Year founded
- 1990
- Funding
- -
- Team size
- 106
- Growth
- 192.02%
4
EvaluAgent
Middlesbrough, England, United Kingdom
cloud-based business-management software intended to make contact centers home to a great customer experience
- Revenue
- $20M
- Customers
- -
- Year founded
- 2012
- Funding
- -
- Team size
- 77
- Growth
- 335.12%
Inclusion Criteria
- Must provide tools for forecasting and scheduling workforce requirements. - Should include real-time performance monitoring capabilities. - Must facilitate agent self-service features such as shift swapping and time-off requests. - Should integrate with customer relationship management (CRM) systems for enhanced data visibility. - Not just a basic scheduling tool; must also offer analytics for decision-making and performance improvement.