Top 50 Customer Service Automation Software Companies With $10M–$100M Revenue (August 2026)

Noida, Uttar Pradesh, India

BUSINESSNEXT is a universe of composable enterprise solutions with a focus on banks and financial services globally. Recognized as a Leader by leading industry analysts, it leverages technology, innovation, and experience to relentlessly deliver incredible, unique, and human experiences, acing the volatile and complex business environment. BUSINESSNEXT platforms namely CRMNEXT, CUSTOMERNEXT, DATANEXT & WORKNEXT are AI and ML-driven cloud-agnostic platforms dedicated to enabling digital transformations. It comprises an enriched portfolio of hyper SaaS modular solutions that are responsive, can readily plug & play, and have superlative integration capabilities with the eco-system. BUSINESSNEXT today powers 1 million+ users across 65,000 branches and call centers, managing 1 billion end customers worldwide. BUSINESSNEXT has its USA headquarter in Raleigh, North Carolina, and its international headquarters in Noida, India. It has a footprint across 5 continents and direct offices in 14 countries across the U.S.A, MEA, and APAC.

Thiruvananthapuram, Kerala, India

SunTec is the world’s #1 Relationship-based Pricing and Billing company that helps organizations to future-proof their customer relationships with products built on its award-winning, cloud-native and micro-services based platform, SunTec Xelerate. More than 150 clients in 45+ countries rely on SunTec to provide hyper-personalized products, offers, pricing, loyalty programs, and billing for over 400 million end customers. SunTec products are based on a cloud-native and cloud-agnostic, API first, micro-services-based proprietary platform, SunTec Xelerate and are delivered on-premise, on private cloud and as SaaS. SunTec has global operations including the USA, UK, Germany, UAE, Singapore, Canada, Australia and India. For more information, please visit: www.suntecgroup.com

Long Beach, California, United States

B-Corp-certified outsourcing company providing seamless customer experiences for values-aligned clients, while empowering local team members to develop and grow

New York, New York, United States

digital customer engagement solutions

Bangalore, Karnataka, India

Exotel is an Indian cloud telephony company that offers communication solutions for businesses. Their platform provides a range of services such as virtual phone numbers, IVR systems, call recording, SMS and voice broadcasting, and analytics. With Exotel, businesses can easily manage their communication channels, automate their customer interactions, and streamline their operations. The company serves a diverse set of industries, including e-commerce, logistics, healthcare, and education, among others. Exotel's goal is to help businesses provide a better customer experience and improve their overall efficiency through smarter communication tools.

Denver, Colorado, United States

An outsourcer of customer care that connects world-class remote workers with the nation's leading brands

Wrocław, Lower Silesia, Poland

customer service platform

San Mateo, California, United States

Yellow.ai is an enterprise-grade conversational AI platform founded in 2016 and headquartered in Bangalore, India. The company builds Dynamic AI Agents that automate customer service and employee engagement interactions across voice, WhatsApp, Google Business Messaging, and other channels, pricing its platform on a per-conversation or per-minute-of-call-handling basis. As of mid-2022, Yellow.ai reported approximately 1,000 customers, an annual recurring revenue run rate in the $25 million to $35 million range, and year-over-year growth of 140 to 150 percent. The company targets ending 2022 with $40 million to $60 million in ARR, representing 2.2 to 2.5 times its prior-year bookings. Yellow.ai has raised $104 million in total funding across three rounds, most recently a $78 million Series C in 2021 led by WestBridge Capital with participation from Sapphire Ventures, Salesforce Ventures, and Lightspeed Venture Partners, at a valuation reported at $500 million. CEO Raghu Ravinutala told Latka in August 2022 that more than 90 percent of the Series C proceeds remained in the bank, giving the company a runway he estimated at two to three years under its current plan.

Kirkland, WA, United States

SmarTek21 stands at the forefront of innovation, leveraging Generative AI to power advanced data ecosystems and industry-leading conversational interfaces that transform customer interactions. Established in 2006, we seamlessly blend human acumen with cutting-edge artificial intelligence to tackle the most complex challenges in digital integration and data governance.

Redwood, California, United States

customer experience platform