- Revenue
- $100M
- Customers
- 30K
- Year founded
- 2011
- Funding
- $106.1M
- Team size
- 875
- Growth
- -
Top 1,318 Customer Service Automation Software SaaS Companies in May 2026
As of May 2026, there are 1,318 SaaS companies in Customer Service Automation Software. They have combined revenues of $15.9B and employ 84.2K people. They have raised $10.6B and serve 163.8M customers combined.
Customer service automation software encompasses a range of technologies designed to improve and streamline customer support processes. By using tools like chatbots, automated ticketing systems, and self-service portals, organizations can effectively manage customer inquiries without extensive human involvement. This automation not only enhances efficiency but also allows support teams to focus on more complex tasks that require human intervention. Key features typically found in customer service automation software include automated ticket creation, FAQs, live chat support, feedback collection, and workflow management. These tools are widely used by various sectors, including e-commerce, telecommunications, and financial services. Typical buyer personas include customer support managers, IT professionals overseeing support systems, and operations leaders who are focused on improving customer satisfaction and efficiency in support functions.
Filters
Sorting: Highest -> Lowest
Top Customer Service Automation Software Companies
Showing 10 of 196 companies ranked by annual revenue.
2
Customer.io
Portland, Oregon, United States
Send automated email, push, SMS, letters, and webhooks based on your customer's activities in your app or product.
- Revenue
- $100M
- Customers
- 2.9K
- Year founded
- 2012
- Funding
- $40.3M
- Team size
- 352
- Growth
- 42.86%
3
Willdix
Tallinn, Estonia
The First Sales-Oriented Unified Communications Solution Your communications system can either boost your revenue or create bottlenecks that slow your business down. Turn it into the core of your operations and grow your business, all while saving time and maintaining total security. All in complete comfort, right from your browser. HOW CAN SMALL AND MEDIUM BUSINESSES INCREASE THEIR PRODUCTIVITY? It doesn’t take hours and hours of overtime. By choosing the right UC&C system, companies can improve communications and significantly increase productivity. Since 2005, Wildix has been helping companies grow their businesses through UC&C, by creating the first web-based VoIP PBX UC&C system. The first 100% secure, easy-to-use, professional web-based UC&C system. Wildix is for companies that want to increase their productivity with a secure-by-design tool. 👉 more business: +52% increase in web sales 👉 better efficiency: 25% time saved on everyday operations 👉 100% security Wildix brings value to companies around the world, with offices in Europe and the United States. The Center for Research and Development in Odessa, Ukraine has been in operation since 2007, deploying and supporting products. Only Wildix helps companies grow with 100% secure products that put the latest technology at their service. #Wildix #unifiedcommunications
- Revenue
- $100M
- Customers
- -
- Year founded
- 2005
- Funding
- -
- Team size
- 319
- Growth
- -
- Revenue
- $100M
- Customers
- 8K
- Year founded
- 2013
- Funding
- $202.1M
- Team size
- 518
- Growth
- 49.25%
5
Sierra
San Francisco, California, United States
Sierra is the conversational AI platform for businesses. We help companies elevate their customer experience with AI.
- Revenue
- $100M
- Customers
- -
- Year founded
- 2023
- Funding
- $175M
- Team size
- 165
- Growth
- 300%
6
EliseAI
United States
EliseAI empowers housing and healthcare organizations with powerful automation and conversational AI, streamlining conversations, enhancing customer engagement, and delivering unparalleled efficiency across housing and property management operations.
- Revenue
- $100M
- Customers
- -
- Year founded
- 2017
- Funding
- $325M
- Team size
- 453
- Growth
- -
7
BUSINESSNEXT
Noida, Uttar Pradesh, India
BUSINESSNEXT is a universe of composable enterprise solutions with a focus on banks and financial services globally. Recognized as a Leader by leading industry analysts, it leverages technology, innovation, and experience to relentlessly deliver incredible, unique, and human experiences, acing the volatile and complex business environment. BUSINESSNEXT platforms namely CRMNEXT, CUSTOMERNEXT, DATANEXT & WORKNEXT are AI and ML-driven cloud-agnostic platforms dedicated to enabling digital transformations. It comprises an enriched portfolio of hyper SaaS modular solutions that are responsive, can readily plug & play, and have superlative integration capabilities with the eco-system. BUSINESSNEXT today powers 1 million+ users across 65,000 branches and call centers, managing 1 billion end customers worldwide. BUSINESSNEXT has its USA headquarter in Raleigh, North Carolina, and its international headquarters in Noida, India. It has a footprint across 5 continents and direct offices in 14 countries across the U.S.A, MEA, and APAC.
- Revenue
- $98.5M
- Customers
- -
- Year founded
- 2001
- Funding
- -
- Team size
- 895
- Growth
- -
8
SunTec Business Solutions
Thiruvananthapuram, Kerala, India
SunTec is the world’s #1 Relationship-based Pricing and Billing company that helps organizations to future-proof their customer relationships with products built on its award-winning, cloud-native and micro-services based platform, SunTec Xelerate. More than 150 clients in 45+ countries rely on SunTec to provide hyper-personalized products, offers, pricing, loyalty programs, and billing for over 400 million end customers. SunTec products are based on a cloud-native and cloud-agnostic, API first, micro-services-based proprietary platform, SunTec Xelerate and are delivered on-premise, on private cloud and as SaaS. SunTec has global operations including the USA, UK, Germany, UAE, Singapore, Canada, Australia and India. For more information, please visit: www.suntecgroup.com
- Revenue
- $96.3M
- Customers
- -
- Year founded
- 1990
- Funding
- -
- Team size
- 875
- Growth
- -
9
Boldr
Long Beach, California, United States
B-Corp-certified outsourcing company providing seamless customer experiences for values-aligned clients, while empowering local team members to develop and grow
- Revenue
- $94.3M
- Customers
- -
- Year founded
- 2017
- Funding
- -
- Team size
- 857
- Growth
- -
- Revenue
- $90.8M
- Customers
- 150
- Year founded
- 2011
- Funding
- $152M
- Team size
- 453
- Growth
- 24.3%
Inclusion Criteria
- Must provide automated responses to common customer inquiries - Should include features for ticket management and escalation processes - Must support self-service options for users, such as FAQs and knowledge bases - Should integrate with other customer relationship management (CRM) systems - Must leverage AI or rule-based systems to enhance response accuracy - Not limited to chat functionalities; should also facilitate multi-channel support options