- Revenue
- $1M
- Customers
- -
- Year founded
- 2022
- Funding
- -
- Team size
- 5
- Growth
- -
Top 1,318 Customer Service Automation Software SaaS Companies in May 2026
As of May 2026, there are 1,318 SaaS companies in Customer Service Automation Software. They have combined revenues of $15.9B and employ 84.2K people. They have raised $10.6B and serve 163.8M customers combined.
Customer service automation software encompasses a range of technologies designed to improve and streamline customer support processes. By using tools like chatbots, automated ticketing systems, and self-service portals, organizations can effectively manage customer inquiries without extensive human involvement. This automation not only enhances efficiency but also allows support teams to focus on more complex tasks that require human intervention. Key features typically found in customer service automation software include automated ticket creation, FAQs, live chat support, feedback collection, and workflow management. These tools are widely used by various sectors, including e-commerce, telecommunications, and financial services. Typical buyer personas include customer support managers, IT professionals overseeing support systems, and operations leaders who are focused on improving customer satisfaction and efficiency in support functions.
Filters
Sorting: Highest -> Lowest
Top Customer Service Automation Software Companies
Showing 10 of 525 companies ranked by annual revenue.
2
Desku
Dover, Delaware, United States
š About Desku Desku is at the forefront of AI-driven customer support, specializing in solutions designed for E-commerce and SaaS industries. The company aims to transform the customer service sector by focusing on increased efficiency, enhanced user experiences, and enterprise-grade reliability. š¤ Offerings by Desku AI-Powered Automation: Desku's AI-driven chatbots and automation utilities significantly reduce support workload. Shared Inbox: Desku offers a lightning-fast, user-friendly, AI-enhanced inbox that is optimized for modern support teams. Knowledge Base: Desku provides an easy-to-create knowledge base to empower customers with self-service options. Live Chat: Desku's Live Chat feature allows for real-time, seamless communication with customers. š Why Businesses Trust Desku The platform is trusted by over 1000 support agents and 350 businesses. Desku helps reduce support queries by up to 50%. The company contributes to lowering support costs by 40%. š Integration Capabilities Desku allows for seamless integration of existing tools to enhance team productivity. The platform supports over 30+ integrated apps and offers custom actions fueled by real-time customer data. š Global Reach Desku is proudly made in India and the USA.
- Revenue
- $1M
- Customers
- -
- Year founded
- -
- Funding
- -
- Team size
- 10
- Growth
- -
3
Raklet
San Francisco, California, United States
All-in-one platform for contacts, messaging and payments.
- Revenue
- $1M
- Customers
- 4.6K
- Year founded
- 2013
- Funding
- $120K
- Team size
- 5
- Growth
- -
4
Userlist
Atlanta, Georgia, United States
Userlist is a customer messaging tool that helps you onboard and engage your SaaS users after they sign up for your product. It's much more efficient than building an in-house solution, and way less complex than Intercom and other enterprise tools.
- Revenue
- $1M
- Customers
- -
- Year founded
- 2017
- Funding
- -
- Team size
- 5
- Growth
- 167.09%
5
Selma AI
Stockholm, Stockholm County, Sweden
Selma use conversational AI to understand and talk to your prospects. Just like you do today, but better.
- Revenue
- $1M
- Customers
- -
- Year founded
- 2021
- Funding
- -
- Team size
- 4
- Growth
- -
- Revenue
- $1M
- Customers
- -
- Year founded
- 2023
- Funding
- -
- Team size
- 5
- Growth
- -
- Revenue
- $1M
- Customers
- 10K
- Year founded
- 2014
- Funding
- -
- Team size
- 21
- Growth
- -
- Revenue
- $1M
- Customers
- -
- Year founded
- 2022
- Funding
- -
- Team size
- 5
- Growth
- -
9
TheyDo BV
Amsterdam, , Netherlands
With flexible journey mapping and a framework that links all customer insights, opportunities and solutions together, TheyDo is the single source of truth for your end-to-end customer journey.
- Revenue
- $1M
- Customers
- -
- Year founded
- -
- Funding
- -
- Team size
- 94
- Growth
- -
10
MissNoCalls
Kanata, Ontario, Canada
MissNoCalls.com is a cutting-edge Custom AI Voice Bot Solutions company, designed to revolutionize the way businesses manage incoming calls. Our advanced voice bot technology provides seamless call handling, boosting operational efficiency and improving customer experiences. MissNoCalls.com enables companies to automate phone interactions, handle high call volumes effortlessly, and capture every opportunity without the need for traditional call center models. Our mission is to empower businesses to scale exponentially, offering personalized and natural-sounding AI voice solutions that lead to unparalleled productivity gains.
- Revenue
- $1M
- Customers
- -
- Year founded
- 2024
- Funding
- -
- Team size
- -
- Growth
- -
Inclusion Criteria
- Must provide automated responses to common customer inquiries - Should include features for ticket management and escalation processes - Must support self-service options for users, such as FAQs and knowledge bases - Should integrate with other customer relationship management (CRM) systems - Must leverage AI or rule-based systems to enhance response accuracy - Not limited to chat functionalities; should also facilitate multi-channel support options