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Top 1,318 Customer Service Automation Software SaaS Companies in July 2026

As of July 2026, there are 1,318 SaaS companies in Customer Service Automation Software. They have combined revenues of $15.8B and employ 85.4K people. They have raised $12.3B and serve 163.8M customers combined.

Customer service automation software encompasses a range of technologies designed to improve and streamline customer support processes. By using tools like chatbots, automated ticketing systems, and self-service portals, organizations can effectively manage customer inquiries without extensive human involvement. This automation not only enhances efficiency but also allows support teams to focus on more complex tasks that require human intervention. Key features typically found in customer service automation software include automated ticket creation, FAQs, live chat support, feedback collection, and workflow management. These tools are widely used by various sectors, including e-commerce, telecommunications, and financial services. Typical buyer personas include customer support managers, IT professionals overseeing support systems, and operations leaders who are focused on improving customer satisfaction and efficiency in support functions.

Companies
1,318
Revenue
$15.8B
Funding
$12.3B
Employees
85.4K

Filters

Sorting: Highest -> Lowest

Filters

Top Customer Service Automation Software Companies

Showing 10 of 525 companies ranked by annual revenue.

1Desku logo
Desku

Dover, Delaware, United States

🌟 About Desku Desku is at the forefront of AI-driven customer support, specializing in solutions designed for E-commerce and SaaS industries. The company aims to transform the customer service sector by focusing on increased efficiency, enhanced user experiences, and enterprise-grade reliability. šŸ¤– Offerings by Desku AI-Powered Automation: Desku's AI-driven chatbots and automation utilities significantly reduce support workload. Shared Inbox: Desku offers a lightning-fast, user-friendly, AI-enhanced inbox that is optimized for modern support teams. Knowledge Base: Desku provides an easy-to-create knowledge base to empower customers with self-service options. Live Chat: Desku's Live Chat feature allows for real-time, seamless communication with customers. šŸ“ˆ Why Businesses Trust Desku The platform is trusted by over 1000 support agents and 350 businesses. Desku helps reduce support queries by up to 50%. The company contributes to lowering support costs by 40%. šŸ”— Integration Capabilities Desku allows for seamless integration of existing tools to enhance team productivity. The platform supports over 30+ integrated apps and offers custom actions fueled by real-time customer data. 🌐 Global Reach Desku is proudly made in India and the USA.

Revenue
$1M
Customers
-
Year founded
-
Funding
-
Team size
10
Growth
-
2Selma AI logo
Selma AI

Stockholm, Stockholm County, Sweden

Selma use conversational AI to understand and talk to your prospects. Just like you do today, but better.

Revenue
$1M
Customers
-
Year founded
2021
Funding
-
Team size
4
Growth
-
3Userlist logo
Userlist

Atlanta, Georgia, United States

Userlist is a customer messaging tool that helps you onboard and engage your SaaS users after they sign up for your product. It's much more efficient than building an in-house solution, and way less complex than Intercom and other enterprise tools.

Revenue
$1M
Customers
-
Year founded
2017
Funding
-
Team size
5
Growth
-
4myphoner logo
myphoner

Copenhagen, Denmark

Keeping track of leads has never been easier. Get a superior workflow, combining a clean and comprehensible call log with easy access for updating the leads. Intelligent queueing lets multiple agents work on the same lists.

Revenue
$1M
Customers
-
Year founded
2012
Funding
-
Team size
4
Growth
-
5AviaryAI logo
AviaryAI

Chicago, Illinois, United States

Outbound voice agents for the financial services industry

Revenue
$1M
Customers
-
Year founded
2022
Funding
-
Team size
5
Growth
-
6Raklet logo
Raklet

San Francisco, California, United States

All-in-one platform for contacts, messaging and payments.

Revenue
$1M
Customers
4.6K
Year founded
2013
Funding
$120K
Team size
5
Growth
-
7HelpCrunch logo
HelpCrunch

Campbell, California, United States

Live chat + Email marketing software

Revenue
$1M
Customers
10K
Year founded
2014
Funding
-
Team size
21
Growth
-
8TheyDo BV logo
TheyDo BV

Amsterdam, Netherlands

With flexible journey mapping and a framework that links all customer insights, opportunities and solutions together, TheyDo is the single source of truth for your end-to-end customer journey.

Revenue
$1M
Customers
-
Year founded
-
Funding
-
Team size
94
Growth
-
9Risotto logo
Risotto

San Francisco, California, United States

Risotto auto-solves IT support requests using AI

Revenue
$1M
Customers
-
Year founded
2023
Funding
-
Team size
5
Growth
-
10Opencall.ai logo
Opencall.ai

United States

AI call centers for any business

Revenue
$1M
Customers
-
Year founded
2022
Funding
-
Team size
5
Growth
-

Inclusion Criteria

- Must provide automated responses to common customer inquiries - Should include features for ticket management and escalation processes - Must support self-service options for users, such as FAQs and knowledge bases - Should integrate with other customer relationship management (CRM) systems - Must leverage AI or rule-based systems to enhance response accuracy - Not limited to chat functionalities; should also facilitate multi-channel support options

Customer Service Automation Software SaaS Companies | GetLatka