As of August 2026, Latka tracks 204 customer success software companies with $1M–$5M in annual revenue. They have combined revenues of $470.3M and employ 4.4K people. They have raised $66M and serve 1.4M customers combined.
Every company below sells customer success software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
Customer Success Software is a category of tools designed to help businesses manage and enhance their customer journeys. By tracking customer interactions and engagement, these solutions enable organizations to proactively address customer needs, ensuring satisfaction and loyalty. They integrate with Customer Relationship Management (CRM) systems and other business applications, providing insights that help teams identify potential issues and opportunities for improvement. Typically, Customer Success Software includes features such as health scoring, customer onboarding tools, and automated follow-ups, which help teams navigate their interactions with clients effectively. These tools are primarily used by customer success managers, account managers, and support teams across various sectors, focusing on fostering long-term relationships and minimizing customer churn.
Sorting: Highest -> Lowest
Showing 10 of 204 companies ranked by annual revenue.
Vantaa, Uusimaa, Finland
CRM-service is committed to serving its customers in the best possible way, developing solutions according to their needs and expanding into new markets. We want to provide our customers with a functional, versatile solution where all the core functions of the organisation can be managed with an easy-to-use, centralised solution.
Santa Clara, California, United States
Specialized CRM and Sales & Operations Planning solutions for Manufacturers, Reps and Distributors in High Tech Manufacturing (Electronics, Semiconductors, Passives). Solutions cover all Sales, Marketing and Support processes including Opportunities and Forecasting, Sample Tracking, Parts, Pricing and Quotes, Debits, POS, Orders, Accounts, Contacts and Leads, Design Registration, Escalations, FAQ, RMA, Training and others. Manage all aspects of your Direct, Rep and Distributors channels. Track and manage POS, Debits (DPA), Split Commissions and a lot more. Custom applications can be setup through a point and click interface. FREE Trial includes migrating data from competitive systems at no charge. Follow us to stay on the latest best practices as they relate to your business.
Greenville, South Carolina, United States
Website Pipeline, a South Carolina-based software company, is proud to introduce the first Customer Interaction Management Software platform; CIMcloud. With CRM and E-Commerce functionality designed specifically for product-centric, B2B companies and 100% integration to their existing ERP, CIMcloud will revolutionize businesses by optimizing their customer interactions. Customer Interaction Management (CIM) Software is a single, connected platform that captures and stores all customer interactions. It provides an all-in-one tool for customers to self-service as they choose, employees to interact more efficiently, managers to track performance, and a seamless integration between all business applications.
Newark, Delaware, United States
GaragePlug is an automotive cloud platform to help service businesses achieve immense operational efficiency and build a highly impressionable customer experience that is sure to win a customer for a lifetime. Founded in 2017 by Automobile Industry Veterans and now supported and grown by hundreds of industry experts. Its unique digital customer engagement and operations management solution has been specifically designed after considering each and every difficulty that an automotive service business could possibly face. Presently, trusted by 200+ brands across 20+ countries and continues to expand across the world!
Minneapolis, Minnesota, United States
A modern technology firm focused on making Salesforce work harder for the enterprise, ensuring clients get to working solutions faster
Roswell, Georgia, United States
Welcome to C²Perform, where we help clients improve performance and keep their people. Clients in more than 30 countries trust our comprehensive performance management and employee engagement platform for their contact centers and customer support operations. We believe in the power of people, processes and technology to create a positive work environment that fosters growth, development, and job satisfaction, while delivering on your company's customer commitments.
Hopkinton, Massachusetts, United States
Veruna empowers insurance agencies and brokers to sell more and maintain customer relationships better. Veruna does that by leveraging the world’s #1 customer relationship management platform – Salesforce.com – to help agencies and brokers find opportunities, win business and engage with customers more regularly and relevantly. Veruna is the #1 Salesforce.com-native agency management system delivering Acord-form, direct download capability; extensibility through Salesforce Exchange and Force.com web services, and custom configurability. Veruna gives you unprecedented control of not only your agency management system but your businesses’ growth. Create automated tasks and reminders for managing customer relationships, remarkets, lost business, or expanding coverages to meet your insureds’ needs. Automate back-office tasks to get you back out in front of your customers. For more information, please visit www.veruna.com.
Plano, Texas, United States
CiraConnect provides comprehensive, cloud-based, community management software solutions and services for community association management companies, large on-site and self-managed associations, and developers which helps to deliver world-class service and grow faster with less risk by offering a comprehensive, fully-integrated,easy-to-use, cloud-based software and on-demand shared services platform. CiraConnect’s solution includes all software from accounting to work orders to mobile apps, all services from fulfillment services to resident service center to email hosting, and all hard-to-hire and retain professionals from IT support to CPAs. All at a monthly variable fee with no upfront cost. While other industry software is a collection of license-based solutions with multiple databases and multiple points of data entry, CiraConnect offers the most comprehensive solution that is tightly integrated on one database with highly-automated process-centric workflows, rules configuration, built-in scheduling, alerts, and reports. CiraConnect has developed our comprehensive cloud-based solution to be accessible via multiple media and by many constituents. With access to online portals, web and mobile applications and technology, pertinent information is completely accessible at anytime, anywhere, from any device. As a cloud based solution, it is fully integrated and configured to the specifications of your communities’ needs providing the transparency and visibility into the business affairs without any effort on your part; once the communities have been transitioned onto the platform. Not only will you be able to manage their calendar – controlled deliverables of all key processes and reports, you will also have the training and support you deserve, including online chat capabilities; all of which enhances your business’ ability to focus on what you do best, manage your communities.
Boston, Massachusetts, United States
EngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. At EngageSmart, our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. EngageSmart offers single instance, multi-tenant, true Software-as-a-Service (“SaaS”) vertical solutions, including SimplePractice, InvoiceCloud and DonorDrive, that are designed to simplify our customers’ engagement with their clients by driving digital adoption and self-service. As of September 30, 2023, EngageSmart serves 116,200 customers in the SMB Solutions segment and 3,400 customers in the Enterprise Solutions segment across several core verticals: Health & Wellness, Government, Utilities, Financial Services, and Giving. For more information, visit www.engagesmart.com.
Latka tracks 204 customer success software companies with $1M–$5M in annual revenue. Together they generate $470.3M in annual revenue and employ 4.4K people.
CRM-service Oy is the largest, with $5M in annual revenue, founded in 2007.
The average customer success software company in this list makes $2.3M a year, across 204 companies with reported revenue. They serve 1.4M customers combined.
Ranked by annual revenue, the leaders are CRM-service Oy, NEHANET Corporation, CIMcloud, GaragePlug and Digital Mass.
The 204 customer success software companies with $1M–$5M in annual revenue tracked here have raised $66M in disclosed funding between them.
- The software must provide functionality for tracking customer interactions and health metrics. - It should facilitate proactive communication with customers based on their engagement levels. - Must include features for onboarding and educating customers about the product or service. - The solution should integrate with existing CRM systems to centralize customer data. - Not just for tracking; must also analyze customer behavior to predict future needs.
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