- Revenue
- $98.5M
- Customers
- 2M
- Year founded
- 2004
- Funding
- $119.6M
- Team size
- 579
Top 50 Customer Success Software Companies With $10M–$100M Revenue (August 2026)
As of August 2026, Latka tracks 71 customer success software companies with $10M–$100M in annual revenue. They have combined revenues of $1.9B and employ 15.3K people. They have raised $834.3M and serve 57.3M customers combined.
Every company below sells customer success software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
What Customer Success Software Companies do
Customer Success Software is a category of tools designed to help businesses manage and enhance their customer journeys. By tracking customer interactions and engagement, these solutions enable organizations to proactively address customer needs, ensuring satisfaction and loyalty. They integrate with Customer Relationship Management (CRM) systems and other business applications, providing insights that help teams identify potential issues and opportunities for improvement. Typically, Customer Success Software includes features such as health scoring, customer onboarding tools, and automated follow-ups, which help teams navigate their interactions with clients effectively. These tools are primarily used by customer success managers, account managers, and support teams across various sectors, focusing on fostering long-term relationships and minimizing customer churn.
- Companies
- 71
- Revenue
- $1.9B
- Funding
- $834.3M
- Employees
- 15.3K
Filters
Sorting: Highest -> Lowest
Top Customer Success Software Companies With $10M–$100M Revenue
Showing 10 of 71 companies ranked by annual revenue.
2
SunTec Business Solutions
Thiruvananthapuram, Kerala, India
SunTec is the world’s #1 Relationship-based Pricing and Billing company that helps organizations to future-proof their customer relationships with products built on its award-winning, cloud-native and micro-services based platform, SunTec Xelerate. More than 150 clients in 45+ countries rely on SunTec to provide hyper-personalized products, offers, pricing, loyalty programs, and billing for over 400 million end customers. SunTec products are based on a cloud-native and cloud-agnostic, API first, micro-services-based proprietary platform, SunTec Xelerate and are delivered on-premise, on private cloud and as SaaS. SunTec has global operations including the USA, UK, Germany, UAE, Singapore, Canada, Australia and India. For more information, please visit: www.suntecgroup.com
- Revenue
- $96.3M
- Year founded
- 1990
- Team size
- 875
3
FullStory
Atlanta, Georgia, United States
FullStory is a customer experience data app that captures customer experience data in one powerful and easy-to-use platform.
- Revenue
- $93M
- Customers
- 3.5K
- Year founded
- 2014
- Funding
- $172.2M
- Team size
- 560
- Revenue
- $83.3M
- Customers
- 20K
- Year founded
- 2007
- Team size
- 557
5
Orion180
Melbourne, Florida, United States
A tech-focused insurance brand using exclusive technology and real-time data to enhance the customer experience.
- Revenue
- $76.6M
- Year founded
- 2017
- Funding
- $42.3M
- Team size
- 112
- Revenue
- $62.4M
- Customers
- 85
- Year founded
- 2013
- Team size
- 23
7
BSI Software
Baden, Aargau, Switzerland
The Swiss software company BSI Software designs, develops, and sells market-leading European CRM and CX software that is not only technologically exceptional but also forward-thinking in its mode of action. The company’s modular product, the BSI Customer Suite, is a holistic customer platform that encompasses everything needed to provide a first-rate customer experience. This includes, among other features, a CRM solution with a generative 360° customer view, the AI-based BSI Companion, and automation through AI agents. BSI places great emphasis on long-term, partnership-based relationships. In its focus industries –banking, insurance, retail, and energy & utilities – the company combines in-depth industry knowledge with technological excellence. In the DACH region, BSI Software is the market leader in its focus industries. Customers include well known companies such as ADAC, Hornbach, Techem, PostFinance, Raiffeisen Banking Group, and Signal Iduna. Software and people working together – that's what BSI stands for.
- Revenue
- $57.3M
- Year founded
- 1996
- Team size
- 521
8
Experience.com
San Ramon, California, United States
Experience.com connects & measures at the employee level to drive behavior that creates a better customer experience and online reputation.
- Revenue
- $56.8M
- Year founded
- 2015
- Funding
- $16.8M
- Team size
- 289
9
Get Well
Bethesda, MD, United States
Now part of SAIGroup, Get Well is redefining digital patient engagement by putting patients in control of their healthcare, inside and outside the hospital. Get Well combines advanced AI navigation with high-touch care experiences to improve patient activation, loyalty, and outcomes and reduce the cost of care. Get Well serves more than 10 million patients annually at over 1,000 hospitals and clinical partner sites, using longitudinal data analytics to better serve patients and clinicians. For nearly 25 years, Get Well’s award-winning solutions have been recognized industry-wide, including in 2024 by KLAS Research and AVIA Marketplace. Learn more about Get Well and follow us on LinkedIn.
- Revenue
- $47M
- Customers
- 70
- Year founded
- 2000
- Funding
- $34M
- Team size
- 427
10
Kommo
San Francisco, CA, United States
When small sales teams need to cut through the noise and win more sales, they choose Kommo. It's the only solution that can fully automate the sales process from lead capture to won sale and beyond — we even offer a recurring sales pipeline that's perfect for SaaS! But as powerful as Kommo is, it's also ultra-easy to use. The whole team can get up and running in less than 15 minutes. And we're all about support: if you need a little extra help, we're here for you — we offer totally free set up assistance, onboarding and ongoing support. Headquarted in San Francisco, we already serve over 20,000 small and medium worldwide. We've received awards and recognitions from Gartner, Finances Online, Software Advice and more.
- Revenue
- $46.4M
- Year founded
- 2009
- Team size
- 309
Frequently asked questions about Customer Success Software Companies With $10M–$100M Revenue
How many customer success software companies with $10M–$100M in annual revenue are there?
Latka tracks 71 customer success software companies with $10M–$100M in annual revenue. Together they generate $1.9B in annual revenue and employ 15.3K people.
Which customer success software company with $10M–$100M in annual revenue is the largest?
SugarCRM is the largest, with $98.5M in annual revenue, founded in 2004.
How much revenue does a typical customer success software company with $10M–$100M in annual revenue make?
The average customer success software company in this list makes $26.4M a year, across 71 companies with reported revenue. They serve 57.3M customers combined.
Who are the leading Customer Success software vendors with $10M–$100M in annual revenue?
Ranked by annual revenue, the leaders are SugarCRM, SunTec Business Solutions, FullStory, Teamwork.com and Orion180.
How much funding have customer success software companies with $10M–$100M in annual revenue raised?
The 71 customer success software companies with $10M–$100M in annual revenue tracked here have raised $834.3M in disclosed funding between them.
Related Customer Service Software categories
Inclusion Criteria
- The software must provide functionality for tracking customer interactions and health metrics. - It should facilitate proactive communication with customers based on their engagement levels. - Must include features for onboarding and educating customers about the product or service. - The solution should integrate with existing CRM systems to centralize customer data. - Not just for tracking; must also analyze customer behavior to predict future needs.