1
ActiveCampaign
Chicago, Illinois, United States
provider of marketing automation and customer experience automation (CXA) software
- Revenue
- $290.5M
- Customers
- 145K
- Year founded
- 2003
- Funding
- $360M
- Team size
- 865
Top 50 Customer Success Software Companies (August 2026)
As of August 2026, Latka tracks 542 customer success software companies. They have combined revenues of $4.5B and employ 33.6K people. They have raised $2.9B and serve 71.1M customers combined.
Every company below sells customer success software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
What Customer Success Software Companies do
Customer Success Software is a category of tools designed to help businesses manage and enhance their customer journeys. By tracking customer interactions and engagement, these solutions enable organizations to proactively address customer needs, ensuring satisfaction and loyalty. They integrate with Customer Relationship Management (CRM) systems and other business applications, providing insights that help teams identify potential issues and opportunities for improvement. Typically, Customer Success Software includes features such as health scoring, customer onboarding tools, and automated follow-ups, which help teams navigate their interactions with clients effectively. These tools are primarily used by customer success managers, account managers, and support teams across various sectors, focusing on fostering long-term relationships and minimizing customer churn.
- Companies
- 542
- Revenue
- $4.5B
- Funding
- $2.9B
- Employees
- 33.6K
Filters
Sorting: Highest -> Lowest
Top Customer Success Software Companies by revenue
Showing 10 of 542 companies ranked by annual revenue.
2
Trustpilot
Copenhagen, Denmark
Developer of a SaaS independent online review platform designed to make the Internet economy more transparent. The company's online review platform connects businesses with customers by collecting reviews, automate a review collection process, gather and monitor customer feedback to resolve issues for unhappy customers, enabling consumers and businesses to build greater two-way trust online.
- Revenue
- $225.8M
- Year founded
- 2007
- Funding
- $179.7M
- Team size
- 1.1K
3
Creatio
Boston, Massachusetts, United States
Award winning BPM CRM system for marketing, sales and service to manage business processes across the entire customer journey on a single low code platform
- Revenue
- $200M
- Year founded
- 2013
- Funding
- $268M
- Team size
- 1.1K
4
EverCommerce
Denver, Colorado, United States
EverCommerce is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, integrated payment acceptance, marketing technology, and customer engagement applications.
- Revenue
- $191M
- Year founded
- 2016
- Team size
- 1.7K
5
RightChoice.ai
Gurugram, India
RightChoice.ai provides listing management, reviews and reputation, enterprise solutions, and keyword tracker services. It operates as an AI-driven reputation management software for businesses.
- Revenue
- $186.8M
- Year founded
- 2023
- Team size
- 797
6
UnifyCX
Louisville, Kentucky, United States
UnifyCX offers a true blend of AI and human expertise. We deliver a complete solution that combines advanced AI with top-tier CX delivery for real-world results. We are a global company, investing in our agents and communities worldwide, ensuring our global presence drives positive change beyond business.
- Revenue
- $149.3M
- Year founded
- 2002
- Team size
- 1.1K
7
IngageApp
Beijing, Beijing, China
Xiaoshouyi develops software solutions for customer relationship, sales force, and workforce management. IngageApp provides a next-generation CRM solution by leveraging mobile social platform and big data technologies. With its SaaS and PaaS framework, the solution empowers users to engage, sell and provide services to their customers through a seamlessly integrated end-to-end process from marketing automation, sales automation, partner relationship management, to customer and field services. Founded in 2011, in 2017 IngageApp became the first Chinese CRM vendor to be named in Gartner Magic Quadrant for Sales Force Automation (SFA). More than 4,000 companies in over 20 industries use IngageApp to grow their business. Founded by Allan Shi, IngageApp is based in Beijing, China with offices across China and an R&D center in the Silicon Valley. IngageApp has raised several rounds of venture funding from leading investors like Sequoia, Tencent and Matrix Partners.
- Revenue
- $131.1M
- Year founded
- 2011
- Funding
- $194.6M
- Team size
- 1.7K
- Revenue
- $100M
- Customers
- 575
- Year founded
- 2018
- Funding
- $417.5M
- Team size
- 595
9
Reputation
San Ramon, Illinois, United States
Reputation.com delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reputation, and optimize the customer experience. The Reputation.com platform provides a 360-degree view of online reputation and enables our clients to effectively manage online reviews, social media, business listings and customer surveys. The platform's advanced analytics and reporting capabilities provide valuable operational insights that help clients be more efficient, deliver better service and drive traffic, visits and revenue. Based in California's Silicon Valley with offices in Arizona, Europe and Asia, Reputation.com is funded by the same venture capital firms that backed Skype, Intuit and Symantec. We've assembled a team of top-tier engineers and data scientists, and an award-winning support organization to ensure client success.
- Revenue
- $100M
- Year founded
- 2006
- Funding
- $325.3M
- Team size
- 500
- Revenue
- $98.5M
- Customers
- 2M
- Year founded
- 2004
- Funding
- $119.6M
- Team size
- 579
Frequently asked questions about Customer Success Software Companies
How many customer success software companies are there?
Latka tracks 542 customer success software companies with reported revenue. Together they generate $4.5B in annual revenue and employ 33.6K people.
Which customer success software company is the largest?
ActiveCampaign is the largest, with $290.5M in annual revenue, founded in 2003.
How much revenue does a typical customer success software company make?
The average customer success software company in this list makes $8.3M a year, across 542 companies with reported revenue. They serve 71.1M customers combined.
Who are the leading Customer Success software vendors?
Ranked by annual revenue, the leaders are ActiveCampaign, Trustpilot, Creatio, EverCommerce and RightChoice.ai.
How much funding have customer success software companies raised?
The 542 customer success software companies tracked here have raised $2.9B in disclosed funding between them.
Related Customer Service Software categories
Inclusion Criteria
- The software must provide functionality for tracking customer interactions and health metrics. - It should facilitate proactive communication with customers based on their engagement levels. - Must include features for onboarding and educating customers about the product or service. - The solution should integrate with existing CRM systems to centralize customer data. - Not just for tracking; must also analyze customer behavior to predict future needs.