1
Moonshot AI
Beijing, China
Moonshot AI is an artificial intelligence company that specializes in creating AI chatbots and utilizes large language models for various applications.
- Revenue
- $240M
- Year founded
- 2023
- Funding
- $1B
- Team size
- 80
Top 2 Help Desk Software Companies $100M+ Revenue (August 2026)
As of August 2026, Latka tracks 2 help desk software companies with $100M+ in annual revenue. They have combined revenues of $440M and employ 1.2K people. They have raised $1.3B.
Every company below sells help desk software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
What Help Desk Software Companies do
Help Desk Software is a specialized digital tool designed to assist customer support teams in managing and resolving service requests efficiently. This software typically facilitates the tracking of customer inquiries and issues through a ticketing system, allowing teams to organize, prioritize, and respond to requests effectively. Common features include automated workflows, reporting tools, and knowledge management systems, which collectively enhance the support process and improve customer satisfaction. Users of Help Desk Software commonly include IT departments, customer service teams, and support organizations. The primary use cases revolve around incident management, service request tracking, and customer communication. By consolidating various forms of customer interaction—such as emails, phone calls, and chat—Help Desk Software streamlines the support process, enabling user-friendly self-service portals and comprehensive communication channels to ensure efficient issue resolution.
- Companies
- 2
- Revenue
- $440M
- Funding
- $1.3B
- Employees
- 1.2K
Filters
Sorting: Highest -> Lowest
Top Help Desk Software Companies $100M+ Revenue
Showing 2 of 2 companies ranked by annual revenue.
2
Creatio
Boston, Massachusetts, United States
Award winning BPM CRM system for marketing, sales and service to manage business processes across the entire customer journey on a single low code platform
- Revenue
- $200M
- Year founded
- 2013
- Funding
- $268M
- Team size
- 1.1K
Frequently asked questions about Help Desk Software Companies $100M+ Revenue
How many help desk software companies with $100M+ in annual revenue are there?
Latka tracks 2 help desk software companies with $100M+ in annual revenue. Together they generate $440M in annual revenue and employ 1.2K people.
Which help desk software company with $100M+ in annual revenue is the largest?
Moonshot AI is the largest, with $240M in annual revenue, founded in 2023.
How much revenue does a typical help desk software company with $100M+ in annual revenue make?
The average help desk software company in this list makes $220M a year, across 2 companies with reported revenue.
Who are the leading Help Desk software vendors with $100M+ in annual revenue?
Ranked by annual revenue, the leaders are Moonshot AI and Creatio.
How much funding have help desk software companies with $100M+ in annual revenue raised?
The 2 help desk software companies with $100M+ in annual revenue tracked here have raised $1.3B in disclosed funding between them.
Related Customer Service Software categories
Inclusion Criteria
- Must provide a ticketing system for tracking customer inquiries - Should include automation features to streamline repetitive tasks - Must offer reporting and analytics capabilities for performance insights - Should have a user-friendly interface for both support staff and customers - Must facilitate multi-channel communication (e.g., email, chat, phone) - Not just a standalone email support tool; must encompass broader customer engagement features