As of July 2026, there are 194 SaaS companies in Help Desk Software. They have combined revenues of $1.4B and employ 7.9K people. They have raised $1.7B and serve 3.2M customers combined.
Help Desk Software is a specialized digital tool designed to assist customer support teams in managing and resolving service requests efficiently. This software typically facilitates the tracking of customer inquiries and issues through a ticketing system, allowing teams to organize, prioritize, and respond to requests effectively. Common features include automated workflows, reporting tools, and knowledge management systems, which collectively enhance the support process and improve customer satisfaction. Users of Help Desk Software commonly include IT departments, customer service teams, and support organizations. The primary use cases revolve around incident management, service request tracking, and customer communication. By consolidating various forms of customer interaction—such as emails, phone calls, and chat—Help Desk Software streamlines the support process, enabling user-friendly self-service portals and comprehensive communication channels to ensure efficient issue resolution.
Sorting: Highest -> Lowest
Showing 10 of 37 companies ranked by annual revenue.
United States
Aion Assists is an advanced customer service plugin powered by GPT technology, designed to enhance your store's support capabilities. (Shopify app coming soon.)
Hyderabad, Telangana, India
Developer of software intended to help build smart chatbots and drive deeper engagement with CUI-enabled digital touchpoints. The company's enterprise-grade conversational AI platform helps to build out a suite of AI solutions that help businesses achieve cognitive transformation, enabling them to transform the digital customer experience across industries and functions.
San Francisco, California, United States
Voiceflow is an enterprise-grade platform that enables teams to build, test, and deploy conversational AI agents at scale. It offers a robust developer toolkit for creating customized end-user experiences, integrating with existing tech stacks, and automating customer support. Voiceflow's AI agents can handle complex queries, reduce support ticket costs, and improve customer satisfaction. The platform supports a global community of 250,000+ users and provides resources for learning and collaboration
Dublin, California, United States
Emplay, incubated by SAP.io, harnesses AI and Hyper Automation to propel enterprises towards self-sufficiency. Our "Zinger" Business Acceleration Platform seamlessly integrates automated inquiry, transaction, and decision support, empowering customers and employees for unparalleled productivity. Boost your organization's productivity 10X with Zinger by deflecting 50%+ support calls with highly accurate query responses, improving performance and ramping up of your sales and support teams by 2X and reducing complex system transaction time from 4 mins to 4 secs Partnering with leading Silicon Valley Fortune 500 giants, Emplay spearheads innovation and transformation on a global scale.
Garden City, Idaho, United States
White Cup is a company that specializes in industry-specific business analytics and software for distribution. They offer services in information technology and services. They have launched White Cup CRM, a purpose-built customer relationship management system. The company was founded in 2004 as UBEO Business Services.
Malmö, Skåne, Sweden
Refined turns native Confluence and Jira Service Management into themed, easy-to-use intranets, service desks, knowledge bases and more. Our 5000+ customers are leading companies like Apple, Spotify, Facebook, Oxfam, Sony—plus thousands of small- and medium-size businesses from more than 100 countries around the world. Learn more about Refined at refined.com.
Kitchener, Ontario, Canada
RouteThis helps ISPs and smart home companies revolutionize support for the connected home. Using a combination of support automation and self-service capabilities, RouteThis empowers support teams to replace lengthy calls and error-prone troubleshooting Q&A with technical support interactions that delight customers and significantly reduce operational costs. When used by support teams, RouteThis helps to: - Lower average handle times (AHT); - Increase first call resolution rates (FCR); - Reduce no fault found tech visits and product returns; - Increase Customer Satisfaction (CSAT) and more.
Stockholm, Stockholm, Sweden
Mavenoid is the Intelligent Support Platform specifically designed for products and devices. Mavenoid’s purpose-built technology delivers best-in-class customer support with intelligent troubleshooting and personalized remote support that delivers resolution rates of 58% and up. With Mavenoid, product manufacturers and sellers provide genius level customer support and realize brilliant ROI.
- Must provide a ticketing system for tracking customer inquiries - Should include automation features to streamline repetitive tasks - Must offer reporting and analytics capabilities for performance insights - Should have a user-friendly interface for both support staff and customers - Must facilitate multi-channel communication (e.g., email, chat, phone) - Not just a standalone email support tool; must encompass broader customer engagement features
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