As of August 2026, Latka tracks 70 help desk software companies under $1M in annual revenue. They have combined revenues of $30.6M and employ 415 people. They have raised $18M and serve 65.1K customers combined.
Every company below sells help desk software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
Help Desk Software is a specialized digital tool designed to assist customer support teams in managing and resolving service requests efficiently. This software typically facilitates the tracking of customer inquiries and issues through a ticketing system, allowing teams to organize, prioritize, and respond to requests effectively. Common features include automated workflows, reporting tools, and knowledge management systems, which collectively enhance the support process and improve customer satisfaction. Users of Help Desk Software commonly include IT departments, customer service teams, and support organizations. The primary use cases revolve around incident management, service request tracking, and customer communication. By consolidating various forms of customer interaction—such as emails, phone calls, and chat—Help Desk Software streamlines the support process, enabling user-friendly self-service portals and comprehensive communication channels to ensure efficient issue resolution.
Sorting: Highest -> Lowest
Showing 10 of 70 companies ranked by annual revenue.
San Francisco, California, United States
Enhance self-service with AI. Instantly resolve user issues within Slack channels. Full AI-native task tracking. Unified search across all support assets. AI-fueled automated workflows for customer facing organizations Replace legacy support systems. Get a demo to see how Torvalds can help.
Aarhus, Middle Jutland, Denmark
Lost & Found is a headache for hotels. We help you change that! Create positive experiences for staff and guests with Faundit. Digitalise your Lost & Found to automate tasks and save time and cost - and let Faundit take care of the complicated tasks such as payment and shipping. Used by +300 hoteliers to enhance their brand, increase guest satisfaction, and earn reviews. It is easy to register, fast to implement, and simple to monitor. Go live with Faundit in 10 minutes - make a difference today.
Paris, Île-de-France, France
Transforming customer experiences with conversational generative AI and Agents
San Francisco, California, United States
What is Friday: FRIDAY automates level 1 support tasks by DISCOVERING, MONITORING, TRIAGING, AND RESOLVING Information Technology (IT) issues which is unlike anything else on the market today. We can work with the alikes of your network monitoring/management tools, or we can replace them. We work with your service providers or your staff to be what you would like us to be. Friday is dynamic, flexible, and groundbreaking.
Lamport, Northamptonshire, United Kingdom
At Humley, we're on a mission to revolutionize the way businesses engage with their customers through the safe and controlled application of advanced AI technology. Our vision is to empower organizations to harness the power of Conversational AI to streamline operations, amplify customer interactions, and deliver remarkable experiences. Our solution, Humley Studio, is a versatile and user-friendly platform that allows businesses to build, deploy, and manage Conversational AI Assistants effortlessly. With Humley Studio, you can create personalized and efficient conversational experiences that enhance customer satisfaction while optimizing valuable time and resources. Why Use Studio? Knowledge Made Easy: Our advanced generative AI engine automatically generates knowledge bases from your existing data, saving you time and resources No Code, No Fuss: Easily build AI-driven Conversational Assistants with our user-friendly tools. No coding or IT skills are required. Swift Launch: Start using your AI Assistant in under an hour with our simple onboarding process. AI, Your Way: Customize AI outputs to match your brand's standards, safeguarding your reputation and customer trust. Whether you're in customer service, operations, or technology, Humley Studio is here to help you unlock the potential of Conversational AI. Sign up for your free account today: https://saas-studio.humley.com/signup?plan=01234
Bangalore, Karnataka, India
TravStack is a travel technology company that helps travel businesses with digital and growth needs. Our product offerings include White labelled travel store with booking system, CRM to track/manage queries from different channels at one place, Itinerary builder to customize packages in visually rich and faster manner and workflow automations. Our solutions enable businesses to boost brand identity, improve productivity, sales efficiency and customer engagement.
San Francisco, California, United States
Assembled is a modern workforce management platform that helps modern organizations scale customer support.
Latka tracks 70 help desk software companies under $1M in annual revenue. Together they generate $30.6M in annual revenue and employ 415 people.
Torvalds is the largest, with $990K in annual revenue.
The average help desk software company in this list makes $437.5K a year, across 70 companies with reported revenue. They serve 65.1K customers combined.
Ranked by annual revenue, the leaders are Torvalds, Faundit, SIA, utopia.AI and Markprompt.
The 70 help desk software companies under $1M in annual revenue tracked here have raised $18M in disclosed funding between them.
- Must provide a ticketing system for tracking customer inquiries - Should include automation features to streamline repetitive tasks - Must offer reporting and analytics capabilities for performance insights - Should have a user-friendly interface for both support staff and customers - Must facilitate multi-channel communication (e.g., email, chat, phone) - Not just a standalone email support tool; must encompass broader customer engagement features
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