1
Moonshot AI
Beijing, China
Moonshot AI is an artificial intelligence company that specializes in creating AI chatbots and utilizes large language models for various applications.
- Revenue
- $240M
- Year founded
- 2023
- Funding
- $1B
- Team size
- 80
Top 50 Help Desk Software Companies (August 2026)
As of August 2026, Latka tracks 194 help desk software companies. They have combined revenues of $1.4B and employ 7.9K people. They have raised $1.7B and serve 3.2M customers combined.
Every company below sells help desk software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
What Help Desk Software Companies do
Help Desk Software is a specialized digital tool designed to assist customer support teams in managing and resolving service requests efficiently. This software typically facilitates the tracking of customer inquiries and issues through a ticketing system, allowing teams to organize, prioritize, and respond to requests effectively. Common features include automated workflows, reporting tools, and knowledge management systems, which collectively enhance the support process and improve customer satisfaction. Users of Help Desk Software commonly include IT departments, customer service teams, and support organizations. The primary use cases revolve around incident management, service request tracking, and customer communication. By consolidating various forms of customer interaction—such as emails, phone calls, and chat—Help Desk Software streamlines the support process, enabling user-friendly self-service portals and comprehensive communication channels to ensure efficient issue resolution.
- Companies
- 194
- Revenue
- $1.4B
- Funding
- $1.7B
- Employees
- 7.9K
Filters
Sorting: Highest -> Lowest
Top Help Desk Software Companies by revenue
Showing 10 of 194 companies ranked by annual revenue.
2
Creatio
Boston, Massachusetts, United States
Award winning BPM CRM system for marketing, sales and service to manage business processes across the entire customer journey on a single low code platform
- Revenue
- $200M
- Year founded
- 2013
- Funding
- $268M
- Team size
- 1.1K
- Revenue
- $98.5M
- Customers
- 2M
- Year founded
- 2004
- Funding
- $119.6M
- Team size
- 579
- Revenue
- $80.6M
- Customers
- 33K
- Year founded
- 2002
- Team size
- 337
- Revenue
- $46.6M
- Year founded
- 2017
- Funding
- $52M
- Team size
- 208
- Growth
- 42.64%
6
Kommo
San Francisco, CA, United States
When small sales teams need to cut through the noise and win more sales, they choose Kommo. It's the only solution that can fully automate the sales process from lead capture to won sale and beyond — we even offer a recurring sales pipeline that's perfect for SaaS! But as powerful as Kommo is, it's also ultra-easy to use. The whole team can get up and running in less than 15 minutes. And we're all about support: if you need a little extra help, we're here for you — we offer totally free set up assistance, onboarding and ongoing support. Headquarted in San Francisco, we already serve over 20,000 small and medium worldwide. We've received awards and recognitions from Gartner, Finances Online, Software Advice and more.
- Revenue
- $46.4M
- Year founded
- 2009
- Team size
- 309
7
Cognigy
Dusseldorf, Germany
Cognigy is the leading Enterprise Conversational AI Platform for customer & employee support process automation.
- Revenue
- $37M
- Customers
- 1K
- Year founded
- 2016
- Funding
- $54.8M
- Team size
- 221
- Revenue
- $27.3M
- Year founded
- 2020
- Team size
- 182
- Revenue
- $25M
- Customers
- 1.7K
- Year founded
- 2011
- Funding
- $26M
- Team size
- 210
10
tawk.to
Las Vegas, Nevada, United States
tawk.to makes it easy for over six million people to communicate and transact with billions of customers — no matter where they are or how they pay. The most widely used chat application on the planet, tawk.to is ranked #1 with a 98% customer satisfaction score. Be there when they need you with unlimited messaging, ticketing, and your own Knowledge Base — all 100% FREE. tawk.to’s messaging and customer management software is easy to use across all devices and integrates with all your websites and landing pages. tawk.to offers iOS, Android, Windows and Mac OSX apps to keep you connected wherever you go. tawk.to offers 24x7-365 live support. Visit tawk.to and initiate a chat, browse our Help Center at https://help.tawk.to/ or email us at [email protected]. Don't have a tawk.to account? Create one for free at https://www.tawk.to/ Work with us! View current openings here: https://www.tawk.to/jobs-at-tawk-to/
- Revenue
- $17.6M
- Year founded
- 2012
- Team size
- 137
Frequently asked questions about Help Desk Software Companies
How many help desk software companies are there?
Latka tracks 194 help desk software companies with reported revenue. Together they generate $1.4B in annual revenue and employ 7.9K people.
Which help desk software company is the largest?
Moonshot AI is the largest, with $240M in annual revenue, founded in 2023.
How much revenue does a typical help desk software company make?
The average help desk software company in this list makes $7M a year, across 194 companies with reported revenue. They serve 3.2M customers combined.
Who are the leading Help Desk software vendors?
Ranked by annual revenue, the leaders are Moonshot AI, Creatio, SugarCRM, LiveChat and Netomi.
How much funding have help desk software companies raised?
The 194 help desk software companies tracked here have raised $1.7B in disclosed funding between them.
Related Customer Service Software categories
Inclusion Criteria
- Must provide a ticketing system for tracking customer inquiries - Should include automation features to streamline repetitive tasks - Must offer reporting and analytics capabilities for performance insights - Should have a user-friendly interface for both support staff and customers - Must facilitate multi-channel communication (e.g., email, chat, phone) - Not just a standalone email support tool; must encompass broader customer engagement features