As of November 2026, Latka tracks 193 help desk software companies. They have combined revenues of $1.7B and employ 10.7K people. They have raised $1.5B and serve 3.2M customers combined.
Every company below sells help desk software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
Help Desk Software is a specialized digital tool designed to assist customer support teams in managing and resolving service requests efficiently. This software typically facilitates the tracking of customer inquiries and issues through a ticketing system, allowing teams to organize, prioritize, and respond to requests effectively. Common features include automated workflows, reporting tools, and knowledge management systems, which collectively enhance the support process and improve customer satisfaction. Users of Help Desk Software commonly include IT departments, customer service teams, and support organizations. The primary use cases revolve around incident management, service request tracking, and customer communication. By consolidating various forms of customer interaction—such as emails, phone calls, and chat—Help Desk Software streamlines the support process, enabling user-friendly self-service portals and comprehensive communication channels to ensure efficient issue resolution.
Sorting: Highest -> Lowest
Showing 10 of 193 companies ranked by annual revenue.
San Francisco, California, United States
A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.
Boston, Massachusetts, United States
Award winning BPM CRM system for marketing, sales and service to manage business processes across the entire customer journey on a single low code platform
Palo Alto, California, United States
DevRev is designed for AI to work alongside people by converging business infrastructure, which we call AgentOS. AgentOS unlocks the power of AI Agents, We can replace legacy systems with an interconnected platform to automate labor-intensive tasks, and enhance the customer experience with self-service and preemptive engagement. Despite its breadth, AgentOS begins to deliver value in hours rather than months through our powerful data replication, sync capabilities, and analytics AI agents.
Short Hills, New Jersey, United States
Kustomer is a New York-based B2B SaaS company founded in September 2015 by Brad Birnbaum and Jeremy Serial. The company builds a customer support platform designed to consolidate customer data from multiple sources, including e-commerce systems such as Shopify, Magento, and Spree, and surface that data to support agents in a single interface, enabling them to take action without switching between systems. Kustomer began delivering its product to early customers in November 2016 and started billing on April 1, 2017. As of the July 2018 interview, the company had been in market for five quarters. Brad Birnbaum declined to disclose specific revenue figures, but described growth as tracking ahead of the venture-capital benchmark of tripling year over year, stating the company would achieve roughly 6x growth from year one to year two in market. The company had raised a total of $38.5 million across a seed round, a $10 million Series A, and a $26 million Series B that closed on June 15, 2018. Kustomer employed 52 people at the time of the interview, with its primary office in New York City and additional staff in the Bay Area, Los Angeles, Austin, Seattle, and Toronto.
Latka tracks 193 help desk software companies with reported revenue. Together they generate $1.7B in annual revenue and employ 10.7K people.
Intercom is the largest, with $400M in annual revenue, founded in 2011.
The average help desk software company in this list makes $9M a year, across 193 companies with reported revenue. They serve 3.2M customers combined.
Ranked by annual revenue, the leaders are Intercom, Creatio, Front App, DevRev Inc. and SugarCRM.
The 193 help desk software companies tracked here have raised $1.5B in disclosed funding between them.
- Must provide a ticketing system for tracking customer inquiries - Should include automation features to streamline repetitive tasks - Must offer reporting and analytics capabilities for performance insights - Should have a user-friendly interface for both support staff and customers - Must facilitate multi-channel communication (e.g., email, chat, phone) - Not just a standalone email support tool; must encompass broader customer engagement features
