As of May 2026, there are 194 SaaS companies in Help Desk Software. They have combined revenues of $1.4B and employ 7.9K people. They have raised $1.6B and serve 3.2M customers combined.
Help Desk Software is a specialized digital tool designed to assist customer support teams in managing and resolving service requests efficiently. This software typically facilitates the tracking of customer inquiries and issues through a ticketing system, allowing teams to organize, prioritize, and respond to requests effectively. Common features include automated workflows, reporting tools, and knowledge management systems, which collectively enhance the support process and improve customer satisfaction. Users of Help Desk Software commonly include IT departments, customer service teams, and support organizations. The primary use cases revolve around incident management, service request tracking, and customer communication. By consolidating various forms of customer interaction—such as emails, phone calls, and chat—Help Desk Software streamlines the support process, enabling user-friendly self-service portals and comprehensive communication channels to ensure efficient issue resolution.
Sorting: Highest -> Lowest
Showing 10 of 194 companies ranked by annual revenue.
Beijing, China
Moonshot AI is an artificial intelligence company that specializes in creating AI chatbots and utilizes large language models for various applications.
Boston, Massachusetts, United States
Award winning BPM CRM system for marketing, sales and service to manage business processes across the entire customer journey on a single low code platform
San Francisco, CA, United States
When small sales teams need to cut through the noise and win more sales, they choose Kommo. It's the only solution that can fully automate the sales process from lead capture to won sale and beyond — we even offer a recurring sales pipeline that's perfect for SaaS! But as powerful as Kommo is, it's also ultra-easy to use. The whole team can get up and running in less than 15 minutes. And we're all about support: if you need a little extra help, we're here for you — we offer totally free set up assistance, onboarding and ongoing support. Headquarted in San Francisco, we already serve over 20,000 small and medium worldwide. We've received awards and recognitions from Gartner, Finances Online, Software Advice and more.
Dusseldorf, Germany
Cognigy is the leading Enterprise Conversational AI Platform for customer & employee support process automation.
Las Vegas, Nevada, United States
tawk.to makes it easy for over six million people to communicate and transact with billions of customers — no matter where they are or how they pay. The most widely used chat application on the planet, tawk.to is ranked #1 with a 98% customer satisfaction score. Be there when they need you with unlimited messaging, ticketing, and your own Knowledge Base — all 100% FREE. tawk.to’s messaging and customer management software is easy to use across all devices and integrates with all your websites and landing pages. tawk.to offers iOS, Android, Windows and Mac OSX apps to keep you connected wherever you go. tawk.to offers 24x7-365 live support. Visit tawk.to and initiate a chat, browse our Help Center at https://help.tawk.to/ or email us at [email protected]. Don't have a tawk.to account? Create one for free at https://www.tawk.to/ Work with us! View current openings here: https://www.tawk.to/jobs-at-tawk-to/
- Must provide a ticketing system for tracking customer inquiries - Should include automation features to streamline repetitive tasks - Must offer reporting and analytics capabilities for performance insights - Should have a user-friendly interface for both support staff and customers - Must facilitate multi-channel communication (e.g., email, chat, phone) - Not just a standalone email support tool; must encompass broader customer engagement features
Each Tuesday, we reverse-engineer a real SaaS company's revenue, profit, CAC, funnels, and its top growth tactic.
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