Top 5 Incident Management Software Companies With $5M–$10M Revenue (August 2026)

United States

With rapidly increasing service requests, is your company maximizing its investment in your service management solution? Are your customers and employees able to use the system easily... or do they get frustrated and give up? BOSSDesk is an enterprise service management solution available both on-premise and in the cloud. BOSS811 is a state-of-the art ticket management system for the One Call 811 damage prevention industry. Our innovative solutions enable companies to increase productivity, improve efficiency, reduce costs, stay compliant, and provide an exceptional customer experience. Our solutions enable field technicians to operate from anywhere, at any time, on any device using our mobile apps.

New York, New York, United States

incident.io is the all-in-one platform that simplifies incident management for engineering teams. It integrates on-call scheduling, incident response, and status pages, bringing everything you need to manage incidents into one place. Incidents become a collaborative effort, with engineers and business teams working together to reduce downtime, enhance customer satisfaction, and ensure compliance and risk management. Powered by AI and automation, and with quick setup and an intuitive design, incident.io helps your team respond more effectively from day one, guiding them through a consistent, customizable incident management process. incident.io enables 10,000+ responders at over 600 companies—including Netflix, Etsy, monday.com, Intercom, and Skyscanner—to streamline, resolve, and learn from every incident.

Tel Aviv, Tel Aviv, Israel

ARMO Platform is the only cloud security platform that continuously minimizes cloud attack surface based on runtime insights, while actively detecting and responding to cyberattacks with real risk context. This runtime-powered, Kubernetes-driven, cloud security platform, empowers businesses to break the vicious cycle of endless back and forth between security and DevOps/Engineering teams and achieve real cloud security. ARMO Platform enables DevOps, security, and platform teams to eliminate the security noise in their clusters from thousands of irrelevant alerts and focus on the most important and exploitable threats. This is done thanks to an eBPF-based runtime sensor which records application behavior and related activities. The recorded baseline is then enriched with relevant context from Kubernetes events, CI/CD data, cloud data and containers’ data. The result is an Application Profile DNA (APDTM), which is the holistic baseline for applications’ normal behavior, configuration, and policies. ARMO Platform protects any type of cloud and Kubernetes deployments: managed, on-premises, and air-gapped.

Mountain View, California, United States

Provider of cloud-based log management and server monitoring platform designed to search terabytes of logs in seconds. The company's platform offers server monitoring, log management, visualization and analysis tools that aggregate all the server logs and metrics into a centralized system in real time and crunches terabytes of logs in less than a second, enabling development operation teams to find and resolve more incidents in less time, all from one screen troubleshooting.

San Mateo, California, United States

Developer of an orchestration platform intended to maximize innovation through SRE culture, workflows and products. The company's platform enhances collaboration by assigning roles with checklists, conduct postmortems and root cause analysis to pinpoint exact problems, offer visibility into operations and uptime with dashboards and analytics, enabling organizations to improve incident management, learn from outages and get better visibility of their reliability.