Top 70 Incident Management Software SaaS Companies in May 2026

San Francisco, California, United States

Risotto auto-solves IT support requests using AI

Saint Paul, Minnesota, United States

Nagios - The Industry Standard In IT Infrastructure Monitoring. Complete enterprise grade network, server and log monitoring software.

San Francisco, California, United States

SherpaDesk is a cloud hosted customer support solution that assists IT businesses in tracking client requests and invoicing time for professional services. SherpaDesk is the support application for organizations needing the ability to track multiple rate types across a broad customer base and then invoice for their time. Mobile device access and the ability to brand a customer portal make it the perfect small business solution to improve any IT support and billing processes.

Manta, Ecuador

Maintenance management software that helps industrial companies produce without interruptions.

United States

Temperstack is an innovative platform designed to enhance incident management and system reliability. It leverages existing observability stacks to achieve exceptional uptime (>99.99%), automating service catalogs, alert audits, and SLI reporting across multiple observability tools. Temperstack provides a unified command interface for visibility, proactive issue detection, and collaboration across teams, helping organizations maintain focus on core business objectives while ensuring optimal system performance and stability.

San Francisco, California, United States

What is Friday: FRIDAY automates level 1 support tasks by DISCOVERING, MONITORING, TRIAGING, AND RESOLVING Information Technology (IT) issues which is unlike anything else on the market today. We can work with the alikes of your network monitoring/management tools, or we can replace them. We work with your service providers or your staff to be what you would like us to be. Friday is dynamic, flexible, and groundbreaking.

United States

StatusHub is a flexible IT Incident and Disruption Communication Tool. Create a branded status page and keep end users informed with Internal and external incident communication. Real-time IT incident communication Keep your audience informed with a hosted status page. It stays up even if your servers are down, so you never lose connectivity with your end-users Reduce customer service workload Ease strain on your support team from emails, calls, and social media backlash during unannounced service outages Build company reputation and trust Improve customer relationships with transparent incident management processes

Potsdam, Brandenburg, Germany

SIGNL4 is an out-of-the-box mobile alerting SaaS. It adds mobile alerting and incident response capabilities to your systems and services in minutes. SIGNL4 automatically notifies teams on their mobile devices in case of critical events. Drop an email, call a webhook and SIGNL4 reliably notifies active staff on duty through persistent mobile push, text and voice calls with acknowledgement, tracking and escalation. SIGNL4 provides for an up to 10x faster response to critical alerts, major incidents and urgent service requests.

Bengaluru, Karnataka, India

Spike.sh is your go-to platform for incident response and on-call management. We help teams quickly address and resolve incidents with features like real-time phone call alerts, SMS alerts, and seamless integrations with Slack and Microsoft Teams bots. Our status page functionality keeps stakeholders informed about ongoing issues and resolutions. With Spike, you can manage incidents smoothly, and work towards minimal downtime and improved reliability. Hundreds of Engineering and Ops teams from 40+ countries rely on Spike to help keep an eye out for potential incidents. Key Features: - Incident response and management - On-call management - Real-time Phone call and SMS alerts - Powerful Slack and Microsoft Teams bots - Automated Status pages for stakeholder communication Spike.sh is trusted by organizations worldwide to handle their incident management needs. Join us to better your incident response capabilities and keep your operations running smoothly. #incidentresponse #devops #alerts #incidentmanagement #oncall #statuspages

Atlanta, Georgia, United States

Provider of web based help desk and asset management services. The company offers web based help desk, asset management and parts inventory services to organizations and help them to track customer service issues.