As of August 2026, Latka tracks 2 incident management software companies with $100M+ in annual revenue. They have combined revenues of $289M and employ 1.3K people. They have raised $190M and serve 10M customers combined.
Every company below sells incident management software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
Incident Management Software is a specialized tool designed to help organizations identify, log, manage, and resolve incidents efficiently. These software solutions streamline the entire incident lifecycle, from capturing incident details to tracking progress and resolution. They typically incorporate standardized workflows to ensure systematic handling of incidents across teams, which is crucial in minimizing downtime and maintaining operational integrity. Common use cases for incident management software include IT service management, security incident response, and operational risk management. Organizations leverage these tools to ensure timely responses to incidents that could disrupt business operations, enhance communication among teams, and produce comprehensive reports for ongoing improvement. Typical users include IT departments, security personnel, and operational managers who require immediate visibility into incident status and resolution processes.
Sorting: Highest -> Lowest
Showing 2 of 2 companies ranked by annual revenue.
Delft, Zuid-Holland, Netherlands
Developer of SaaS based service management software intended to improve customer communication, manage workflows and keep track of assets. The company's service management software streamlines IT support and manages all facilities services with clear overviews, personal to do lists and planners, enabling businesses to manage and raise their service levels and reduce workload.
Paris, France
Sentry is a developer of an application monitoring system designed to reproduce and fix crashes and resolve issues.
Latka tracks 2 incident management software companies with $100M+ in annual revenue. Together they generate $289M in annual revenue and employ 1.3K people.
TOPdesk is the largest, with $189M in annual revenue, founded in 1993.
The average incident management software company in this list makes $144.5M a year, across 2 companies with reported revenue. They serve 10M customers combined.
Ranked by annual revenue, the leaders are TOPdesk and Sentry.
The 2 incident management software companies with $100M+ in annual revenue tracked here have raised $190M in disclosed funding between them.
- Must provide functionalities for logging and tracking incidents. - Should include workflow automation to manage incident resolution processes. - Must enable communication between teams for collaborative incident management. - Should offer reporting capabilities to analyze incident trends and outcomes. - Not just an issue tracking tool; must also facilitate proactive incident prevention and risk analysis.
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