As of May 2026, there are 159 SaaS companies in Live Chat Software. They have combined revenues of $1.1B and employ 7.5K people. They have raised $860.5M and serve 642K customers combined.
Live Chat Software is a tool that facilitates real-time interaction between businesses and their customers through text-based communication, often integrated into websites or applications. This software allows for immediate responses to customer inquiries, enhancing the overall service experience and aiding in problem resolution. Common use cases include customer support, sales inquiries, and lead generation, making it a vital component of modern customer engagement strategies. Typically, Live Chat Software includes features such as chatbots for automated responses, live messaging capabilities, and integration with customer relationship management (CRM) systems. Users of this software often include customer service representatives, sales teams, and marketing professionals who seek to improve communication and foster stronger relationships with their customers. The technology also supports analytics to monitor response times and customer satisfaction, which are critical for continuous improvement in service delivery.
Sorting: Highest -> Lowest
Showing 10 of 2 companies ranked by annual revenue.
San Francisco, California, United States
A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.
San Francisco, California, United States
Sierra is the conversational AI platform for businesses. We help companies elevate their customer experience with AI.
- Must provide real-time text-based communication between businesses and customers. - Should include features for either automated responses (via chatbots) or live messaging. - Must integrate with customer support or CRM systems for enhanced functionality. - Should offer analytics or reporting capabilities to track performance and customer satisfaction. - Not limited to just messaging; must also support customizable workflows for better customer interaction.
Each Tuesday, we reverse-engineer a real SaaS company's revenue, profit, CAC, funnels, and its top growth tactic.
Sign up to access all features
Sign up with GoogleSign up with LinkedInAlready have an account? Log in
GetLatka is trusted by 200k+ founders, researchers, and marketers.
No contracts, cancel at any time