As of August 2026, Latka tracks 2 live chat software companies with $100M+ in annual revenue. They have combined revenues of $600M and employ 2.2K people. They have raised $1.8B and serve 30K customers combined.
Every company below sells live chat software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
Live Chat Software is a tool that facilitates real-time interaction between businesses and their customers through text-based communication, often integrated into websites or applications. This software allows for immediate responses to customer inquiries, enhancing the overall service experience and aiding in problem resolution. Common use cases include customer support, sales inquiries, and lead generation, making it a vital component of modern customer engagement strategies. Typically, Live Chat Software includes features such as chatbots for automated responses, live messaging capabilities, and integration with customer relationship management (CRM) systems. Users of this software often include customer service representatives, sales teams, and marketing professionals who seek to improve communication and foster stronger relationships with their customers. The technology also supports analytics to monitor response times and customer satisfaction, which are critical for continuous improvement in service delivery.
Sorting: Highest -> Lowest
Showing 2 of 2 companies ranked by annual revenue.
San Francisco, California, United States
A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.
San Francisco, California, United States
Sierra is the conversational AI platform for businesses. We help companies elevate their customer experience with AI.
Latka tracks 2 live chat software companies with $100M+ in annual revenue. Together they generate $600M in annual revenue and employ 2.2K people.
Intercom is the largest, with $400M in annual revenue, founded in 2011.
The average live chat software company in this list makes $300M a year, across 2 companies with reported revenue. They serve 30K customers combined.
Ranked by annual revenue, the leaders are Intercom and Sierra.
The 2 live chat software companies with $100M+ in annual revenue tracked here have raised $1.8B in disclosed funding between them.
- Must provide real-time text-based communication between businesses and customers. - Should include features for either automated responses (via chatbots) or live messaging. - Must integrate with customer support or CRM systems for enhanced functionality. - Should offer analytics or reporting capabilities to track performance and customer satisfaction. - Not limited to just messaging; must also support customizable workflows for better customer interaction.
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