As of August 2026, Latka tracks 159 live chat software companies. They have combined revenues of $1.4B and employ 7.6K people. They have raised $2.2B and serve 642K customers combined.
Every company below sells live chat software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
Live Chat Software is a tool that facilitates real-time interaction between businesses and their customers through text-based communication, often integrated into websites or applications. This software allows for immediate responses to customer inquiries, enhancing the overall service experience and aiding in problem resolution. Common use cases include customer support, sales inquiries, and lead generation, making it a vital component of modern customer engagement strategies. Typically, Live Chat Software includes features such as chatbots for automated responses, live messaging capabilities, and integration with customer relationship management (CRM) systems. Users of this software often include customer service representatives, sales teams, and marketing professionals who seek to improve communication and foster stronger relationships with their customers. The technology also supports analytics to monitor response times and customer satisfaction, which are critical for continuous improvement in service delivery.
Sorting: Highest -> Lowest
Showing 10 of 159 companies ranked by annual revenue.
San Francisco, California, United States
A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.
San Francisco, California, United States
Sierra is the conversational AI platform for businesses. We help companies elevate their customer experience with AI.
Toronto, Canada
Ada's AI-powered platform enables enterprise businesses around the world to automate an incredible customer experience that saves time, reduces cost, and strengthens support. Our industry-leading clients like Telus, Upwork and Shopify, trust us to harmonize humans and AI to deliver instant, empathic, and effortless customer engagement.
San Francisco, California, United States
TIDIO - AI POWERED CUSTOMER SERVICE PLATFORM Combine AI and human support for excellent customer service
United States
Developer of an online guest engagement platform designed to build customer relationships. The company's online guest engagement platform allows hotel guests to interact quickly and easily with the hotel concierge using texting and digital messaging channels, enabling hospitality and hotel industries to communicate smoothly with their clients.
Singapore, Central Region, Singapore
SleekFlow is the Omnichannel Conversational AI Suite for customer engagement. The all-in-one SleekFlow platform creates seamless and personalized customer journeys across everyone’s go-to messaging channels, including WhatsApp, Instagram, live chat, and more. SleekFlow is dedicated to shaping the future of communication by empowering companies to center all their workflows around meaningful conversations. From marketing and sales to support teams, SleekFlow streamlines business operations by leveraging its cutting-edge conversational AI capabilities. By automating routine tasks, optimizing customer interactions, and delivering unparalleled support, the customer-first solution empowers businesses to achieve unprecedented scalability and growth. SleekFlow is located in Singapore, Hong Kong, Malaysia, Indonesia, Brazil, and the UAE. In Aug 2024, the startup secured a $7M USD Series A+ funding round led by Atinum Investment, with participation from existing investors (AEF Greater Bay Area Fund, managed by Gobi Partners GBA and Transcend Capital Partners) and a new investor, Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC).
New York, New York, United States
Developer of a real-time digital engagement platform. The company offers an online platform designed to enhance digital engagement services via video chats, co-browsing, on-screen drawings and instant file sharing to increase customer satisfaction and staff efficiency.
Latka tracks 159 live chat software companies with reported revenue. Together they generate $1.4B in annual revenue and employ 7.6K people.
Intercom is the largest, with $400M in annual revenue, founded in 2011.
The average live chat software company in this list makes $8.6M a year, across 159 companies with reported revenue. They serve 642K customers combined.
Ranked by annual revenue, the leaders are Intercom, Sierra, Teamwork.com, Ada and Tidio.
The 159 live chat software companies tracked here have raised $2.2B in disclosed funding between them.
- Must provide real-time text-based communication between businesses and customers. - Should include features for either automated responses (via chatbots) or live messaging. - Must integrate with customer support or CRM systems for enhanced functionality. - Should offer analytics or reporting capabilities to track performance and customer satisfaction. - Not limited to just messaging; must also support customizable workflows for better customer interaction.
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