Top 66 Multilingual Customer Support Software SaaS Companies in May 2026

Chicago, Illinois, United States

Hugo is transforming the future of a continent by re-envisioning the future of its work. We exist to provide BPO excellence to our customers by investing heavily in the very best of African talent. African communities currently reap less than 2% of a BPO market worth a staggering $430 billion annually. We are changing this. Specializing in digital and AI operations, omnichannel customer support, and trust and safety solutions for some of the world’s largest tech and media companies, we are providing the continent’s university-educated youth with the skills necessary to build a meaningful career in the global digital economy. All whilst delivering industry-beating excellence for our clients. As a culture, we’re Silicon Valley meets ECOWAS — English et en Français. We’re smart, dynamic, and ambitious. And we’re on a mission to win for our clients and for our people

Santo Domingo, Distrito Nacional, Dominican Republic

Advensus serves companies that operate in multiple industries, such as retail, e-commerce, fintech, healthcare, logistics, cable/streaming services, and travel. It offers inbound, interpretation, and social CRM services.

Larnaca, Larnaca, Cyprus

At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience. Starting out of a small garage, Omilia is now serving 1 billion conversations, in 30 languages, across 17 countries. With one of the fastest growing NLU solutions in the market, Omilia has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, as well as in the IDC Marketscape for Worldwide Conversational AI Software Platforms for Customer Service 2021. Our technology allows the enterprise to take advantage of Open-Question customer care with end-to-end Self-Service to greatly improve customer experience and significantly decrease operational costs. In 2016 Omilia expanded to USA and Canada, counting 33 full production deployments worldwide and case studies with proven KPIs and ROIs across various industries.

Bucharest, Romania

With over 19 years experience, Valoris Center is a company with 100% Romanian ownership that operates on the BPO services market. We work with customers from all over the world, offering them the best support according to their needs, specific time schedule and spoken language (English, French, Spanish, Italian, German, Hungarian, Bulgarian and Russian). We have proven experience and know-how, gathered from top clients in more than 10 different industries (banking/financial, automotive, IT/telecom, e-commerce, retail, utilities, pharmaceuticals, homecare, airline industry, media and delivery). Our portfolio includes customized services such as Contact Center Inbound & Outbound, Back Office Activities, Chat, Document and Content Management, Recruitment & Leasing services and also Training Programs. The Company’s areas of expertise include both human factor solutions such as increasing sales'​ value, customer retention or process optimization and automated solutions such as dedicated CRM software and complex Interactive Voice Response structures. Our proven skills, doubled by the state of the art technology integrated with Microsoft CRM Cisco IPCC and HP, as well as the consulting-based services, predictability, responsiveness and innovation, recommend us as a reliable partner for the companies that want to build their future considering customer focus. Valoris Center has 4 operational sites: Bucharest, Ramnicu Valcea and Bacau. in Romania and one in Belgrade, Serbia. Find more information about Valoris Center on our website: www.valoris.ro.

New York, New York, United States

Jio Haptik has pioneered AI-powered innovation since 2013, processing 10B+ conversations and 10M+ transactions across 10+ channels and in 135 languages for 500+ enterprises. Today, it’s helping brands make the transition to Generative AI and unlock end-to-end customer experience at scale. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMEs to solve for their customers’ biggest pain points. The company is a Category Leader across platforms including Gartner, G2, Opus Research & more. “Tech Startup of the Year” in the AI category and gold medal for “Best Chat & Conversational Bot” are two of Haptik’s recent awards & recognitions. Its prominent clients include Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool.

Silicon Valley, CA, United States

Engati is a leading Customer Experience platform powered by Conversational Automation & Intelligence. We make it possible for businesses to reimagine their customer journey by using our integrated platform with the powerful combination of chatbots and live chat, enabling omnichannel global customer experiences. We are headquartered in USA/India with offices in Bangalore & Mumbai, we power 5,000+ solutions in 50+ languages across the globe. WhatsApp API Get quick access to the WhatsApp Business API with Engati. Drive conversions, engage customers, and provide support with AI-powered bots. https://www.engati.com/whatsapp-bot Engati Partnership You get access to Engati's entire platform along with focused training, exclusive help, and bot specialists who have created 1000s of bots for companies of all scales and use cases. https://www.engati.com/partners

New York, NY, United States

We are DRUID AI, providing the best end-to-end platform for AI-driven Conversational Business Applications. DRUID AI's platform enables fast, personalized, and hyper-automated interactions designed to deliver next-level employee productivity and a superior customer experience using conversational AI-infused with generative AI solutions that speak each organization's language through seamless integrations with any enterprise system and Robotic Process Automation (RPA) technologies. DRUID serves +250 enterprises across the globe in various industries, including healthcare, banking, retail, and higher education, and supports +100 languages. ✳️ Discover the power that conversational AI can have on your business – https://druidai.com/demo 🤝 If you want to join our team, check out our Jobs section on LinkedIn – https://druidai.com/jobs. We're always looking for talented people who wish to embark on our journey and contribute to how AI and automation are helping people work better.

Bucuresti, Romania

With over 10 years experience, Valoris Center is a company with 100% Romanian ownership that operates on the BPO services market. We work with customers from all over the world, offering them the best support according to their needs, specific time schedule and spoken language (English, French, Spanish, Italian, German, Hungarian and Russian). We have proven experience and know-how, gathered from top clients in more than 10 different industries (banking/financial, automotive, IT/telecom, e-commerce, retail, utilities, pharmaceuticals, homecare, airline industry and media). Our portfolio includes customized services such as Contact Center Inbound & Outbound, Back Office Activities, Chat, Document and Content Management, Recruitment & Leasing services and also Training Programs. The Company's areas of expertise include both human factor solutions such as increasing sales' value, customer retention or process optimization and automated solutions such as dedicated CRM software and com

Noida, Uttar Pradesh, India

Google's globally awarded No.1 sales enabling conversational AI. ORI AI is an enterprise-grade conversational AI-powered text chat & voice bot. Ori's advanced conversational AI boosts sales & customer satisfaction. Ori is focused on automating the customer journey which it does through its connected, multilingual, omnichannel, self-service platform, made by applying design thinking principles and advanced AI. Our cognitive AI solutions provide a non-intrusive customer experience for Sales, Marketing, Support & Engagement across IoT devices, sensors, web, app, social media & messaging platforms. Our Products: 1. Chatbot: Voice + Text Compatible, Hybrid (Live + AI), Multiple Context Switching, Omni-channel along with Recovery Based Mechanisms. 2. IVR-Based Speech Bots: Speak To a Bot Directly Over a Call. 3. Email-Based Responder Bots: Automate Email Support with Resolutions Handed Without Manual Intervention. 4. Customer Service Agent Support Bots: Assist Agents with Prompts & Queues During Customer Conversations Over Chat + Calls.

Bellevue, Washington, United States

Quant AI offers an enterprise-ready, multi-agent Agentic LLM platform designed to revolutionize customer interactions with multi-channel support across chat, voice, SMS, and avatar-based experiences. By utilizing parallel processing, Quant’s AI agents collaborate seamlessly to engage in intelligent, useful conversations that enhance CSAT and NPS across industries such as Banking, Financial Services, Healthcare, Government, and more. This multi-agent approach improves efficiency, accuracy, and speed in resolving complex customer inquiries. With support for over 100 languages, Quant AI ensures that businesses can engage with global customers effortlessly. The platform is secure, scalable, and reduces hallucinations, delivering transparent,