Top 33 Queue Management Software SaaS Companies in May 2026

Dubai, Dubai, United Arab Emirates

Wavetec is a multinational technology company based in Dubai, dedicated to the design, development, manufacturing and implementation of Customer Flow Management & Self-Service solutions oriented to manage and improve the customer experience in service areas and retail stores. Wavetec helps businesses organize, manage and measure customer flow with its complete range of customer experience solutions. In addition, we provide cutting-edge display technologies for Stock & Commodity Exchanges worldwide. We are a global leader in Financial Market Displays which are installed at more than 24 leading exchanges around the world. WAVETEC has established a global footprint of regional offices in Barcelona, Dubai, Mexico, Karachi, Nairobi, Riyadh, Santiago, Peru and North America.

Mölndal, Västra Götaland County, Sweden

Qmatic is a global leader in reshaping connections between people and services for truly excellent customer experiences. Working seamlessly with partners all over the world, we provide over 2 billion customer journeys every year, on more than 65,000 systems, in over 120 countries and across several sectors such as finance, healthcare, retail and public services. Creating a world where everyone can access the services they need. Corporate headquarters are situated in Mölndal, Sweden with Qmatic sales and service offices in Atlanta, Bocholt, Dubai, Paris, Katwijk, Madrid, and Zaventem. Through smart and future-forward technology, we help our clients create truly excellent customer and employee experiences as well as smoother, more efficient operations – every day and all around the world.

Tewksbury, MA, United States

Engageware is the only comprehensive provider of customer engagement solutions, enabling businesses and organizations to resolve their customers’ needs at the first interaction. Engageware’s end-to-end customer engagement platform is powered by conversational and generative AI to automate responses to routine questions, provide instant access to knowledge bases, and give organizations a holistic view of the customer journey. With the acquisition of Aivo, more than 700 organizations in the banking, financial services, retail, health, and education sectors rely on Engageware’s solutions to drive growth with increased sales and conversion, improve multi-channel customer experience, automate customer service, and reduce call center workload. Engageware’s platform allows synchronous channel handoffs and robust data and analytics to inform strategic business decisions that drive growth, efficiency, and stronger customer relationships. Engageware is a portfolio company of Clearhaven Partners.

Dubai, Dubai, United Arab Emirates

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Tel Aviv, Tel Aviv, Israel

Q-nomy is a leading software vendor providing solutions that optimize true omnichannel digital and physical business processes and customer journeys. Q-nomy helps global household name customers and government organizations to perform better by streamlining the customer journey in physical and online points of sale, service, and care. We help our clients become more competitive by delivering the best customer experience, seamlessly across all channels. Q-nomy is an international corporation with offices in Tel Aviv, Toronto, Miami, and Kyiv, as well as channel partners and integrators in many other countries. We have over 1,000 installations in five continents in healthcare, retail, telecom, finance, education, and government organizations. And what are we like as people? We are a team of talented and energetic individuals, and most of us have worked together for years. We see ourselves as a warm and welcoming bunch – those who join our company will find plenty of willing hands to teach and mentor. We value creativity and resourcefulness, and insist on finding a way to make things happen. But most importantly, we believe that a great company is one that aligns the professional aspirations of its employees with the overall vision of the company. We aim to create an environment that fosters considerable professional growth for our employees.

Valencia, California, United States

Lavi Industries is the leading manufacturer of queue management technologies and customer flow solutions in North America. We improve the customer experience by focusing on the way people interact with your business. After all, these interactions — the customer journey — play a key role in the overall health of every company. Our team of dedicated professionals use their knowledge and manufacturing expertise to create an integrated portfolio of analytics software, queuing solutions, signage systems, and store fixtures that help companies optimize customer flow, speed throughput, and increase service efficiency. Queue Management Technology Manage customer flow, track wait times, and improve the customer experience. Crowd Control and Queuing Public guidance systems, stanchions, and barriers to help manage crowds and improve customer flow. Store Fixtures and Merchandising Modular, low-profile retail fixtures that dramatically boost impulse sales at checkout. Premium Railing Systems Precision-engineered, brass and stainless steel architectural railing systems.