Founder Interview Video
How Sendbird Surpassed $20M Run Rate with 422 Customers and 100M Monthly Active Users (Interview with Co-Founder and CEO John Kim)
Chapters
- 0:27Introduction and Background
- 1:30Origin Story: From Mom App to Messaging SDK
- 4:36Pricing Model and Monthly Active Users
- 7:00Customer Count and Growth from 2015 to Today
- 8:14Go-to-Market Strategy: Inbound SEO and Outbound Sales
- 9:03Team Size: Engineers, Sales Reps, and Headcount
- 9:27Funding History: Series A, Series B, and Total Raised
- 11:01Burn Rate and Capital Efficiency During COVID-19
- 14:20Acquisition Strategy and Process
- 16:35Revenue Run Rate and Growth Trajectory
- 18:53Churn, Dollar Retention, and Net Revenue Retention
- 20:05Upsell Drivers: Feature Expansion vs. Organic User Growth
- 20:16Famous Five: Books, Tools, and Personal Life