Founder Interview Video
How Talkdesk Reached About 1,200 Customers and 50,000 Seats with a Net Negative Churn Business (Interview with COO Gadi Shamia)
Chapters
- 0:43Introduction and Background
- 1:52What Talkdesk Does and the Business Model
- 3:28Pricing Per Seat and Telephony Costs
- 3:55Why Gadi Joined Talkdesk
- 5:08Co-Founder Departure and Company Health
- 8:28Customer Count, Seats, and Seasonal Customers
- 10:31Net Negative Churn and Net Revenue Expansion
- 12:52DoorDash Seat Growth
- 13:37Team Size and Sales Breakdown
- 14:41Growth Drivers: New Customers vs Seat Expansion
- 14:56Funding History and Capital Efficiency
- 16:51Annual Upfront Contracts and Cash Flow
- 18:11Famous Five: Books, CEOs, and Tools