How Talkdesk hit $190.6M revenue and 50K customers in 2023.
Talkdesk is a cloud-based contact center software company that provides a platform for businesses to communicate with their customers through various channels such as voice, email, chat, and social media. Their software helps businesses to improve customer experience and streamline their customer support operations. Talkdesk also offers various features such as real-time reporting, call routing, automatic call distribution, and customer data integration. The company was founded in 2011 and is headquartered in San Francisco, California.
2011
Founded
$190.6M
2023 Revenue
-5.36%
YOY
$508.5M
Funding
Talkdesk Revenue
In 2023, Talkdesk revenue run rate hit $190.6M in revenue.
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2023
Talkdesk hit $190.6M in revenue in 2023
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2022
Talkdesk hit $201.3M in revenue in 2022
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2021
Talkdesk hit $229.5M in revenue in 2021
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2021
Talkdesk hit $229.5M in revenue in 2021
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2020
Talkdesk hit $124M in revenue in 2020
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2016
Talkdesk hit $39M in revenue in 2016
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2011
Talkdesk launched in 2011 with $0 revenue
Talkdesk Funding History
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2021 Series D
Talkdesk raised a Series D of in August, 2021
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2020 Series C
Talkdesk raised a Series C of in July, 2020
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2018 Series B
Talkdesk raised a Series B of in October, 2018
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2016 Series A
Talkdesk raised a Series A of in October, 2016
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2015
Talkdesk raised a of in August, 2015
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2015 Series A
Talkdesk raised a Series A of in June, 2015
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2014
Talkdesk raised a of in September, 2014
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2014 Seed Round
Talkdesk raised a Seed Round of in June, 2014
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2011 Angel Round
Talkdesk raised a Angel Round of in October, 2011
| FUNDING DATE | ROUND | AMOUNT | VALUATION |
|---|---|---|---|
| August, 12 2021 | Series D | ||
| July, 23 2020 | Series C | ||
| October, 03 2018 | Series B | ||
| October, 01 2016 | Series A | ||
| August, 25 2015 | |||
| June, 01 2015 | Series A | ||
| September, 16 2014 | |||
| June, 01 2014 | Seed Round | ||
| October, 26 2011 | Angel Round |
Team
Talkdesk has 1,287 total employees and 356 sales reps that carry a quota. They have 50,000 customers an engineering team of 611 and a marketing team of 762.
| DISTRIBUTION | QTY |
|---|---|
| Total team size | 1.3K |
| Engineer | 611 (47%) |
| Sales | 356 (28%) |
| Marketing | 762 (59%) |
Founder / CEO
Tiago Paiva
Tiago is CEO and Founder of Talkdesk. Over the past seven years, he has scaled Talkdesk from 10 employees to almost 700 and has crossed major industry milestones including reaching 100 million calls. Tiago received a MSc in Computer and Electrical Engineering from Instituto Superior Técnico.
Q&A
-
What's your age?
49
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Favorite online tool?
GMail 18:00
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Favorite book?
The Innovators Dilemma
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Favorite CEO?
Jeff Lawson 17:21
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Advice for 20 year old self
Wished I had more ease about the future
Customers
Churn
Talkdesk Executives
| Name | Position | Working Email | Personal Email |
|---|---|---|---|
| Tiago Paiva | CEO | [email protected] | - |
| Pablo Ruiz | Chief Executive Officer | - | - |
| Tiago Paiva | Founder, Chief Executive Officer | [email protected] | [email protected] |
Talkdesk Employees
Talkdesk Board of Directors
| Name | Position | Working Email | Personal Email |
|---|---|---|---|
| Josh Stein | Board Member | [email protected] | - |
| Josh Stein | Board of Directors | - | [email protected] |
| Tom Reilly | Board Member | - | - |
| Jason Lemkin | Board Director | [email protected] | - |
Frequently Asked Questions about Talkdesk
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When was Talkdesk founded?
Talkdesk was founded in 2011.
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How much revenue does Talkdesk generate?
Talkdesk generates $190.6M in revenue.
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Who is the CEO of Talkdesk
The CEO of Talkdesk is Tiago Paiva.
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How much funding does Talkdesk have?
Talkdesk raised $508.5M.
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How many employees does Talkdesk have?
Talkdesk has 1.3K employees.
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Where is Talkdesk headquarters?
Talkdesk is headquartered at 535 Mission Street, 12th Floor, San Francisco, California, 94105, United States
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