Talkdesk logo
Founded 2011


2020 Revenue





How Talkdesk hit $124.0M in Revenue with 50K Customers in 2020.

About Talkdesk

Talkdesk is a cloud-based contact center software provider.

Monthly Revenue


$7.1M (0.00%)
Total Expenses


Net Income


Ebidta Margin


YOY Growth

Rule of 40


How did Latka collect this data?

Podcast Youtube video

Latka collected this data by interviewing Talkdesk CEO Gadi Shamia on 08/12/2021

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535 Mission Street San FranciscoCaliforniaUnited States

Talkdesk Revenue

In 2020, Talkdesk revenue run rate hit $124.0M in revenue.


Talkdesk Valuation and Funding History

Talkdesk has raised a total of $497.0M.

Why are so many SaaS founders taking money from instead of VC's?
Funding DateRoundAmountTotalValuation
08/12/2021Series D$230.0M$10.0B


Talkdesk has 50K customers.

Lifetime Months

Monthly ARPU


Lifetime Dollars

Acquisition Cost

Average Annual Price




Talkdesk has an annual churn rate of 0.00%

Churn vs Expansion

Gross Annual Dollar Churn


Annual Dollar Expansion


Net Revenue Retention




Talkdesk has 1,812 employees. They have 356 sales reps that carry a quota, an engineering team of 611 and a marketing team of 762.


Total Team Size



611 (34%)


356 (20%)


762 (42%)


Gadi Shamia

CEO and co-founder of Replicant, a voice AI platform that solves customer issues on the phone. Prior to that, I helped taking Talkdesk from a seed-stage to a Unicorn as its COO and helped architect and execute its 20X growth in people and revenue. The first startup I co-founded was acquired by SAP and is now SAP's core ERP + CRM offering for SMBs, and > half a billion dollars a year global business. Additional leadership roles at SAP (Sr. VP/GM), Adobe (Operations, M&A integration) and ReachLocal (President & General Manager, throughout IPO). Boards roles at EchoSign (acquired by Adobe), Intacct (acquired by Sage for $850M, Algolia and Talkdesk. *** If we don't know each other choose "Follow" and send me a message, rather than sending a connection request***


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Talkdesk Board of Directors

Josh SteinBoard of Directors

Talkdesk Executives

Pablo RuizChief Executive Officer
David MiddlerChief Legal Officer
Kathie JohnsonChief Marketing Officer
Chad GaydosChief Operating Officer
CK KannanChief Product Officer
Raoul FelixChief Technology Officer
Tiago PaivaFounder, Chief Executive Officer

Talkdesk Employees

Francisco SousaAmbassador
Brian PerdueChannel Manager
Pedro NData Engineer
Milan de NijsData Scientist
Helio DomingosEmbaixador
Alexandre GordoEngineering Manager
Ana ValeFrontend Software Engineer
Tal BevanGeneral Manager Canada
Kyle SwensenGlobal Director of IT
Jafar AdibiHead of Data Science and AI
Patrick YangInvestor
CJ ReimInvestor
Tae NahmInvestor
Matt GarrattInvestor
J ChoiInvestor
Marilia MoitaLead Product Designer
Michael AlderMarketing Operations Specialist
Pedro BastosPrincipal Product Manager
Ani BerberyanProduct Manager
Eloisa FerreiraProduct Marketing Manager
Magdalena RutkowskaQA Association Director
Bruno CachoSenior Agile Coach
Andrew NixonSenior Sales Recruiter
Kieran KingSenior Vice President Customer Success
Ana AlvesSoftware Engineer
Wallace VianaSoftware Engineer
Elena PalleiroTalent Acquisition Business Partner Team Lead
Bruno BaptistaTechnical Advisor
Carlos BrotasTechnical Advisor
Greg MillerVice President Industry Strategy Healthcare Life Sciences

Frequently Asked Questions about Talkdesk

When was Talkdesk founded?

Talkdesk was founded in 2011.

Who is the CEO of Talkdesk?

The CEO of Talkdesk is Gadi Shamia

How many employees does Talkdesk have?

Talkdesk has 1,812 employees.

How much revenue does Talkdesk generate?

Talkdesk generates $124.0M in revenue.

How much funding does Talkdesk have?

Talkdesk has raised $497.0M.

Where is Talkdesk headquarters?

Talkdesk is headquartered at 535 Mission Street San FranciscoCaliforniaUnited States

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