Talkdesk logo
Founded 2011


2017 Revenue






About Talkdesk

Talkdesk is a cloud-based contact center software provider.

Monthly Revenue


Total Expenses


Net Income


Ebidta Margin


YOY Growth

Rule of 40


How did Latka collect this data?

Podcast Youtube video

Latka collected this data by interviewing Talkdesk CEO Gadi Shamia on 12/01/2020

Watch the podcast


535 Mission Street San FranciscoCaliforniaUnited States

Talkdesk Revenue vs Funding



In 2017, Talkdesk revenue run rate hit $39.0M in revenue.


Funding History

Why are so many SaaS founders taking money from instead of VC's?

Talkdesk has raised $24.0M.

Funding DateRoundTotalValuation


Talkdesk has 50K customers.

Lifetime Months

Monthly ARPU


Lifetime Dollars

Acquisition Cost

Average Annual Price




Talkdesk has an annual churn rate of 0.00%

Churn vs Expansion

Gross Annual Dollar Churn


Annual Dollar Expansion


Net Revenue Retention




Talkdesk has 1,176 employees. They have 185 sales reps that carry a quota, an engineering team of 454 and a marketing team of 56.


Total Team Size



454 (39%)


185 (16%)


56 (5%)


Gadi Shamia

CEO and co-founder of Replicant, a voice AI platform that solves customer issues on the phone. Prior to that, I helped taking Talkdesk from a seed-stage to a Unicorn as its COO and helped architect and execute its 20X growth in people and revenue. The first startup I co-founded was acquired by SAP and is now SAP's core ERP + CRM offering for SMBs, and > half a billion dollars a year global business. Additional leadership roles at SAP (Sr. VP/GM), Adobe (Operations, M&A integration) and ReachLocal (President & General Manager, throughout IPO). Boards roles at EchoSign (acquired by Adobe), Intacct (acquired by Sage for $850M, Algolia and Talkdesk. *** If we don't know each other choose "Follow" and send me a message, rather than sending a connection request***


What's your age?


Favorite online tool?

GMail 18:00

Favorite book?

The Innovators Dilemma

Favorite CEO?

Jeff Lawson 17:21

Advice for 20 year old self

Wished I had more ease about the future

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Talkdesk Board of Directors

Josh SteinBoard of Directors

Talkdesk Executives

Pablo RuizChief Executive Officer
David MiddlerChief Legal Officer
Kathie JohnsonChief Marketing Officer
Chad GaydosChief Operating Officer
CK KannanChief Product Officer
Raoul FelixChief Technology Officer
Tiago PaivaFounder, Chief Executive Officer

Talkdesk Employees

Francisco SousaAmbassador
Brian PerdueChannel Manager
Pedro NData Engineer
Milan de NijsData Scientist
Helio DomingosEmbaixador
Alexandre GordoEngineering Manager
Ana ValeFrontend Software Engineer
Tal BevanGeneral Manager Canada
Kyle SwensenGlobal Director of IT
Jafar AdibiHead of Data Science and AI
Matt GarrattInvestor
CJ ReimInvestor
Patrick YangInvestor
J ChoiInvestor
Tae NahmInvestor
Marilia MoitaLead Product Designer
Michael AlderMarketing Operations Specialist
Pedro BastosPrincipal Product Manager
Ani BerberyanProduct Manager
Eloisa FerreiraProduct Marketing Manager
Magdalena RutkowskaQA Association Director
Bruno CachoSenior Agile Coach
Andrew NixonSenior Sales Recruiter
Kieran KingSenior Vice President Customer Success
Ana AlvesSoftware Engineer
Wallace VianaSoftware Engineer
Elena PalleiroTalent Acquisition Business Partner Team Lead
Carlos BrotasTechnical Advisor
Bruno BaptistaTechnical Advisor
Greg MillerVice President Industry Strategy Healthcare Life Sciences

Frequently Asked Questions about Talkdesk

When was Talkdesk founded?

Talkdesk was founded in 2011.

Who is the CEO of Talkdesk?

The CEO of Talkdesk is Gadi Shamia

How many employees does Talkdesk have?

Talkdesk has 1,176 employees.

How much revenue does Talkdesk generate?

Talkdesk generates $39.0M in revenue.

How much funding does Talkdesk have?

Talkdesk has raised $24.0M.

Where is Talkdesk headquarters?

Talkdesk is headquartered at 535 Mission Street San FranciscoCaliforniaUnited States

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