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Talkdesk revenue hit $229.5 million in 2023

Talkdesk generates revenue from 50000 customers


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Latka collected this data by interviewing Talkdesk CEO Tiago Paiva on 10/01/2016

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Talkdesk

535 Mission Street, 12th Floor, San Francisco, California, 94105, United States

How Talkdesk hit $229.5M revenue and 50K customers in 2023.

Talkdesk is a cloud-based contact center software company that provides a platform for businesses to communicate with their customers through various channels such as voice, email, chat, and social media. Their software helps businesses to improve customer experience and streamline their customer support operations. Talkdesk also offers various features such as real-time reporting, call routing, automatic call distribution, and customer data integration. The company was founded in 2011 and is headquartered in San Francisco, California.

Founded

2011

Founded

Revenue

$229.5M

2023 Revenue

YOY
-----

YOY

Funding

$508.4M

Funding


Talkdesk Revenue

In 2023, Talkdesk revenue run rate hit $229.5M in revenue.

  • 2021

    Talkdesk hit $229.5M in revenue in 2021

  • 2020

    Talkdesk hit $124M in revenue in 2020

  • 2016

    Talkdesk hit $39M in revenue in 2016

  • 2011

    Talkdesk launched in 2011 with $0 revenue

218.00% ▲85.00% ▲$39M$124M$229.5M

Talkdesk Funding History

  • 2021 Series D

    Talkdesk raised a Series D of $230M at a $10.2B valuation in August 2021

  • 2020 Series C

    Talkdesk raised a Series C of $143M at a $2.9B valuation in July 2020

  • 2018 Series B

    Talkdesk raised a Series B of $100M at a $1B valuation in October 2018

  • 2016 Series A

    Talkdesk raised a Series A of Unknown

  • 2015

    Talkdesk raised a of $6M at a $310M valuation in August 2015

  • 2015 Series A

    Talkdesk raised a Series A of $21M at a $140M valuation in June 2015

  • 2014

    Talkdesk raised a of $5M at a $23.8M valuation in September 2014

  • 2014 Seed Round

    Talkdesk raised a Seed Round of $3M

  • 2011 Angel Round

    Talkdesk raised a Angel Round of $450K

FUNDING DATEROUNDAMOUNTVALUATION
08/12/2021 Series D $230M $10.2B
07/23/2020 Series C $143M $2.9B
10/03/2018 Series B $100M $1B
10/01/2016 Series A Unknown
08/25/2015 $6M $310M
06/01/2015 Series A $21M $140M
09/16/2014 $5M $23.8M
06/01/2014 Seed Round $3M
10/26/2011 Angel Round $450K

Team

Talkdesk has 1812 total employees and 356 sales reps that carry a quota. They have 50000 customers an engineering team of 611 and a marketing team of 762

2016201820192020202154▲97▲33▲79▲
DISTRIBUTIONQTY
Total team size
1812
Engineer
611(34%)
Sales
356(20%)
Marketing
762(42%)

CEO/Founder

Tiago Paiva

Tiago is CEO and Founder of Talkdesk. Over the past seven years, he has scaled Talkdesk from 10 employees to almost 700 and has crossed major industry milestones including reaching 100 million calls. Tiago received a MSc in Computer and Electrical Engineering from Instituto Superior Técnico.

Q&A

What`s your age?

48

Favorite online tool?

GMail 18:00

Favorite book?

The Innovators Dilemma

Favorite CEO?

Jeff Lawson 17:21

Advice for 20 year old self

Wished I had more ease about the future


Customers

Talkdesk has 50K customers.

Lifetime Months

-

x

Monthly ARPU

$65

=

Lifetime Dollar

-

Acquisition Cost

-

Average Annual Price

$780

$0$780024681012
$0$780024681012

Churn

Talkdesk has an annual churn rate of 0.00%.

-100-500%50100

Gross Annual Dollar Churn

-0.00%

Annual Dollar Expansion

0.00%

Net Revenue Retention

100.00%


$ Funding$ Revenue

Talkdesk Board of Directors

NamePositionWorking EmailPersonal Email
Josh SteinBoard Memberjstein@nc.gs-
Josh SteinBoard of Directors-josh@dfj.com
Tom ReillyBoard Member--
Jason LemkinBoard Directorjason@saastrinc.com-

Talkdesk Executives

NamePositionWorking EmailPersonal Email
Pablo Ruiz Chief Executive Officer--
CK Kannan Chief Product Officerck@talkdesk.comkcharanya.85@gmail.com
Raoul Felix Chief Technology Officerraoul.felix@talkdesk.comrf@rfelix.com
Chad Gaydos Chief Operating Officerchad.gaydos@talkdesk.comchad.gaydos@sap.com
Kathie Johnson Chief Marketing Officerkathie.johnson@talkdesk.comkathie.johnson@3ds.com
David Middler Chief Legal Officerdavid.middler@talkdesk.comdmiddy@gmail.com
Tiago Paiva FounderChief Executive Officertiago.paiva@talkdesk.comtiago@tiagop.org
Tiago Paiva CEOtiago.paiva@talkdesk.com-

Talkdesk Employees

NamePositionWorking EmailPersonal Email
Pablo Ruiz Chief Executive Officer--
CJ Reim Investor-reimc@bc.edu
CK Kannan Chief Product Officerck@talkdesk.comkcharanya.85@gmail.com
Ani Berberyan Product Manager-anushkin28@yandex.ru
Tae Nahm Investor-tnahm@stormventures.com
Tal Bevan General Manager Canadatal.bevan@talkdesk.comtal.bevan@sympatico.ca
Eloisa Ferreira Product Marketing Managereloisa.ferreira@talkdesk.com-
Matt Garratt Investor-matthew.garratt@gmail.com
Carlos Brotas Technical Advisorcarlos.brotas@talkdesk.comcbrotas@hotmail.com
Jafar Adibi Head of Data Science and AIjafar.adibi@talkdesk.comjafar.adibi@gmail.com
Raoul Felix Chief Technology Officerraoul.felix@talkdesk.comrf@rfelix.com
Bruno Cacho Senior Agile Coach-bruno.cacho@gmail.com
Chad Gaydos Chief Operating Officerchad.gaydos@talkdesk.comchad.gaydos@sap.com
Ana Alves Software Engineerana.alves@talkdesk.comanapriscila.alves@gmail.com
Josh Stein Board Memberjstein@nc.gs-
Kathie Johnson Chief Marketing Officerkathie.johnson@talkdesk.comkathie.johnson@3ds.com
Marilia Moita Lead Product Designermarilia.moita@talkdesk.commauynice@hotmail.com
Michael Alder Marketing Operations Specialist-mike.alder89@gmail.com
Josh Stein Board of Directors-josh@dfj.com
Helio Domingos Embaixador--
Andrew Nixon Senior Sales Recruiterandrew.nixon@talkdesk.comandrew.nixon@robertwalters.com
Pedro Bastos Principal Product Managerpedro.bastos@talkdesk.compedro.ribeiro.bastos@gmail.com
Tom Reilly Board Member--
Wallace Viana Software Engineer--
Elena Palleiro Talent Acquisition Business Partner Team Leadelena.palleiro@talkdesk.comelenapatu@hotmail.com
Kyle Swensen Global Director of ITkyle@talkdesk.comkjswensen@hotmail.com
David Middler Chief Legal Officerdavid.middler@talkdesk.comdmiddy@gmail.com
Jason Lemkin Board Directorjason@saastrinc.com-
Bruno Baptista Technical Advisorbruno.baptista@talkdesk.combrunobat@gmail.com
Magdalena Rutkowska QA Association Directormagdalena.rutkowska@talkdesk.commagdalena.rutkowska@op.pl
Brian Perdue Channel Managerbrian.perdue@talkdesk.com-
Milan de Nijs Data Scientist--
J Choi Investor--
Patrick Yang Investor-pyang1168@gmail.com
Ana Vale Frontend Software Engineerana.vale@talkdesk.comapvalefin@gmail.com
Greg Miller Vice President Industry Strategy Healthcare Life Sciencesgreg.miller@talkdesk.comgmiller9463@yahoo.com
Pedro N Data Engineerpedro@talkdesk.com-
Francisco Sousa Ambassador--
Tiago Paiva FounderChief Executive Officertiago.paiva@talkdesk.comtiago@tiagop.org
Alexandre Gordo Engineering Manageralexandre.gordo@talkdesk.com-
Kieran King Senior Vice President Customer Successkieran.king@talkdesk.comkking@skillsoft.com
Tiago Paiva CEOtiago.paiva@talkdesk.com-

Frequently Asked Questions about Talkdesk

When was Talkdesk founded?

Talkdesk was founded in 2011.

How much revenue does Talkdesk generate?

Talkdesk generates $229.5M in revenue.

Who is the CEO of Talkdesk?

The CEO of Talkdesk is Tiago Paiva.

How much funding does Talkdesk have?

Talkdesk raised $508.4M.

How many employees does Talkdesk have?

Talkdesk has 1812 employees.

Where is Talkdesk headquarters?

Talkdesk is headquartered in United States


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