Founder Interview Video
How UserTesting Reached 3,500 Paying Customers and Raised $100M While Growing About 40% a Year (Interview with Andy MacMillan)
Chapters
- 0:00Channel Intro
- 0:25Guest Introduction
- 0:41Product Overview and the COVID-19 Moment
- 2:20Customer Count and Business Model
- 3:33$100M Funding Round from Insight Partners
- 4:35Team Size, Engineers, and Sales Reps
- 5:34Revenue Growth: 25% to 40% and Accelerating
- 6:29What Drove Growth Acceleration
- 7:54Gross Churn, Retention, and Net Revenue Retention
- 8:54Customer Success vs. Sales Structure
- 10:33Leaning Into Growth: International Expansion and Teston
- 12:05Acquisition Strategy and M&A Philosophy
- 16:09Pipeline Growth and Disciplined Hiring
- 17:10A $10M Net New Bookings Quarter and the IPO Outlook
- 18:21Famous Five