Each Tuesday, we reverse-engineer a real SaaS company's revenue, profit, CAC, funnels, and its top growth tactic.
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Shan Krishnasamy is a co-founder and the chief technology officer of Freshdesk, a company that enables its clients businesses to provide multichannel support via phone, email, chat, website, social networks, and mobile apps. He was previously a technical architect at Zoho Corporation.