Agenses Revenue & Valuation (2021)

Provider of a contact center managing platform designed to help contact centers improve performance in customer satisfaction. The company's platform uses self-learning forecasting algorithms to provide accurate predictions, calculates which algorithm and which variables can be used based on the historical data, quickly creates capacity planning for the coming year, quarter or month, gives performance-oriented insights and overview of trends that can used to improve day-to-day management, enabling small to medium-sized call centers to manage their in-house operations.