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Find 20 competitors in the Customer Service Automation Software. Compare other SaaS such as Astute Technology Management, Astute Technology Management and Replicant. These CRMfusion competitors have raised $352.4M and together serve more than 15.8K customers and employ over 3.4K team members.
Customer Service Automation Software
IT management provider of help desk support increasing employee productivity for small- and mid-sized businesses in Columbus and Cincinnati
Customer Service Automation Software
IT management provider of help desk support increasing employee productivity for small- and mid-sized businesses in Columbus and Cincinnati
Customer Service Automation Software
IntelliBPO is a premier Business Process Outsourcing (BPO) provider focused on offering leading global companies flexible and cost-effective strategies to deliver exceptional customer experiences.
Customer Service Automation Software
Help Scout is a global remote company which is a provider of help desk software and is headquartered in Boston, Massachusetts.
Customer Service Automation Software
We are DRUID AI, providing the best end-to-end platform for AI-driven Conversational Business Applications. DRUID AI's platform enables fast, personalized, and hyper-automated interactions designed to deliver next-level employee productivity and a superior customer experience using conversational AI-infused with generative AI solutions that speak each organization's language through seamless integrations with any enterprise system and Robotic Process Automation (RPA) technologies. DRUID serves +250 enterprises across the globe in various industries, including healthcare, banking, retail, and higher education, and supports +100 languages. ✳️ Discover the power that conversational AI can have on your business – https://druidai.com/demo 🤝 If you want to join our team, check out our Jobs section on LinkedIn – https://druidai.com/jobs. We're always looking for talented people who wish to embark on our journey and contribute to how AI and automation are helping people work better.
Customer Service Automation Software
Tetherfi delivers rich-media, Vision AI driven, in-app customer engagement for Sales and Service to enterprises. Tetherfi's Multi-eXperience (MX) platform powered by Tetherfi SDK / API, enables enterprises to chat, video, audio, screen share & co-browse with their customers and prospects through secure mobile apps, popular messaging platforms and websites from anywhere on any device. Tetherfi's Secure Work From Home offer provides a seamless and secure work from home experience for agents, supervisors, and other users, just like working from the office. Our modular architecture simplifies and enriches the digital customer journey in agile & cost-effective manner. Our platform delivers a consistent user experience and interface across on-premise, hosted, hybrid and pure-cloud deployments. At Tetherfi we work with some of the world’s leading banking, telecommunication and hospitality brands to accelerate their digital transformation journey. Tetherfi is one of Singapore’s fastest-growing technology and is the recipient of Frost & Sullivan’s 2019 Best Practices Award. Our customers are spread across more than 12 countries using 22Million API driven interactions every year and using 10,000+ Secure Agents.
Customer Service Automation Software
CEQUENS is a multi-award-winning omnichannel communication solutions provider. We are on a mission to simplify customer engagement through our innovation-focused solutions engineered for customer-first organizations. We support businesses with communication APIs, multichannel applications and connectivity solutions such as SMS, WhatsApp Business, voice, and multifactor authentication. Our product suite aims to solve our customers’ unique problems and cultivate deeper human connections between businesses and individuals in every market we play. With 5 office locations and 128+ direct network connections, CEQUENS empowers more than 1000 businesses in over 107 countries with faster, better, and stronger communication fine-tuned to their industries. Our platform boasts a 99.96% uptime and is built on industry-leading security standards. CEQUENS is an ISO-certified and a PCI DSS-compliant company, and has been rated as a Tier One A2P SMS solutions provider in ROCCO's A2P SMS Market Impact Reports 2023. It is also recognized as a Meta Business Partner as well as a value-added service provider for Microsoft Teams Phone and WhatsApp Business. Our vision is to become the most compelling partner for developers, startups, and enterprises looking for simple and meaningful ways to connect. For more info, contact [email protected]
Customer Service Automation Software
KloudGin is the only combined one-cloud industry-focused field service and asset management solution that automates work management processes, enables customer self-service, increases worker productivity, unlocking new revenue streams and business models. Serving companies with complex, asset management and field service requirements, KloudGin connects customers, employees, sub-contractors and assets with AI-powered access to information on any device.
Customer Service Automation Software
Hiverhq.com is a company that offers a collaborative email platform for businesses using Gmail. The platform enables teams to manage shared inboxes, collaborate on emails, assign tasks, and track progress without leaving their Gmail interface. The platform also provides automation tools to streamline workflows and improve productivity. Hiverhq.com is based in Bengaluru, India, and was founded in 2011.
Customer Service Automation Software
ConnectAndSell is a cloud-based sales acceleration platform that helps businesses connect with more prospects and have more conversations. This platform uses a combination of technology and human expertise to automate the process of connecting sales representatives with potential customers.
Customer Service Automation Software
Dixa is customer service software that empowers brands to create great experiences for customers and support teams in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allow you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, Instagram, Twitter, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing. Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with the tools to deliver exceptional customer service resulting in stronger bonds between brands and customers.
Customer Service Automation Software
SafeSoft Solutions offers cloud based call center software making sales and service interactions with clients and employees.
Customer Service Automation Software
Today's client engagement activities are stuck in the chaos of fragmented silos — requiring significant manual intervention. Moxo provides interaction workspaces for managing client interactions through modern digital automation. Businesses can streamline deadline-driven client interactions, including account onboarding, account servicing, exception handling. Moxo powers interaction workflows across a diverse set of industries including financial services, consulting, legal, accounting, healthcare, and more. Our customers include companies like Citibank, FIS, AMCK Models, Hibernia College, BNP Paribas, and more. Our team has a rich history of pioneering in the engagement space: Moxo's co-founder and CEO, Subrah Iyar, was the co-founder and CEO of Webex, and Moxo's co-founder and CTO, Stanley Huang, held senior engineering management positions at Cisco Systems and WebEx. To learn more, visit moxo.com and follow the company on LinkedIn, Twitter and Instagram.
Customer Service Automation Software
Vertical Solutions develops, implements, and supports best-in-class CXM (Customer Experience Management) Contact Center and Service
Customer Service Automation Software
AI-Powered HIPAA-Compliant Help Desk, Customer Service & ITSM Applications. Founded in 1999, our median customer retention is 12.8 years. Beauty in Simplicity, Power in Functionality. Swift Deployment, Lasting Value. Free set-up assistance with Giva's well-trained product experts. Serving customers worldwide requiring high security & compliance in healthcare, banking, legal, state and local governments.
Customer Service Automation Software
Helping the world’s most innovative subscription companies solve their most pressing initiatives by igniting best-in-class subscription performance with Salesforce. Neocol & Salesforce, together, create a world-class Subscription Business Platform by providing the technology necessary to harmonize key stakeholder interaction, internal and external, that enable connected customer experiences to yield scale & growth. Fire up your Subscription business and Cloud technology investments with Neocol & the World’s #1 CRM. For more information about Neocol, visit www.neocol.com
Customer Service Automation Software
Skit.ai is a conversational artificial intelligence (AI) company that provides voice and chatbot solutions to businesses. Skit.ai's platform enables businesses to build and deploy custom voice and chatbot applications that can engage with customers in natural language conversations. The platform uses advanced natural language processing (NLP) and machine learning technologies to understand customer queries and provide relevant responses. Skit.ai's technology can be integrated with various communication channels, including voice assistants, messaging apps, and websites, making it easy for businesses to engage with customers across multiple touchpoints. Skit.ai serves businesses of all sizes across multiple industries, including retail, finance, and healthcare. The company has received recognition for its innovative conversational AI solutions and is considered a leader in the voice and chatbot market.
Customer Service Automation Software
Increase conversions, deliver a world-class customer experience, and decrease ramp time with Balto’s Real-Time Guidance for contact centers.
