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As of August 2026, there are 23 SaaS companies in Call Center Infrastructure (CCI) Software. They have combined revenues of $283.7M and employ 1.7K people. They have raised $9.7M and serve 5M customers combined.
Call Center Infrastructure (CCI) Software encompasses a range of tools and applications designed to support and enhance the operations of call centers. These applications manage inbound and outbound voice interactions as well as other communication channels such as email and chat. The primary use cases include automating call routing, managing customer inquiries, tracking agent performance, and analyzing communication data to improve service quality and operational efficiency. Typical features of CCI software include Automatic Call Distribution (ACD), Interactive Voice Response (IVR), call recording, workforce management, and real-time reporting. These features help streamline workflows and enable organizations to optimize their customer support resources. Common buyer personas for CCI software are typically found in roles such as customer service managers, IT administrators, and operations directors, who seek to improve customer satisfaction and agent productivity while efficiently managing call center resources.
Sorting: Highest -> Lowest
Showing 10 of 23 companies ranked by annual revenue.
Munich, Bayern, Germany
NFON AG is a pan-European cloud private branch exchange provider in Germany. It solutions offered by the company include Nconnect Voice, Ncontactcenter, Nhospitality, Neorecording and Nvoice for Skype for Business.
St. George, UT, United States
As a leader in the hosted call center technology industry since 1999, TCN, Inc. is recognized worldwide as the preeminent global provider of cloud-based virtual call center technologies. Our cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete. We believe that every call center should have the ability to scale, affordability. Stop paying for features you don't need. Learn more @ tcn.com
- Must provide call routing capabilities to manage incoming and outgoing calls. - Should include features for performance reporting and analytics. - Must support multiple communication channels, such as voice, chat, and email. - Should include automation options for tasks like call distribution and follow-ups. - Not just basic call handling; must also offer advanced features like IVR and workforce management.
Vancouver, British Columbia, Canada
Readymode is an all-in-one call center software that intelligently connects agents with more leads in less time. We empower businesses to maximize efficiency, boost productivity, and grow their revenue—all at an affordable cost. In 2014, our founder and CEO, Jason Jantz, leveraged his 25+ years of industry experience to build a platform that meets the specific needs of call centers and sales teams. Readymode (formerly Xencall) is a hybrid-cloud solution that provides businesses with the flexibility they need, leveraging the benefits of both cloud-based and on-premise systems. Readymode also helps you get the most out of your leads with advanced features like fully integrated CRM, built-in compliance tools, real-time reporting and analytics, and an industry-leading predictive dialer. Whether you're looking to streamline operations or scale your business, Readymode is more than just software; we’re your partner in success.
Chennai, Tamil Nadu, India
Pulse is recognized as a leading provider of call center solutions that effectively utilize Web Real-Time communication to enhance the efficiency of call center operations.
São Paulo, Sao Paulo, Brazil
55pbx is a virtual PBX with AI, Dialer, Secured IVR and more
Aylesbury, Buckinghamshire, United Kingdom
Sytel Limited develops and supplies Softdial Contact Center (SCC) multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment by partners offering CCaaS or enterprise users. It brings the same world-class innovation to the multimedia contact center that is used in developing its world-leading AI Predictive Dialer. Our uniquely flexible contact center software platform, Softdial Contact Center (SCC), delivers high-performance customer interaction services via public/ private cloud or on-premise. SCC is: - a single, unified platform with central configuration, and a single smooth path to getting help and support - modular, allowing users to run the entire suite or swap out components via comprehensive, robust APIs. It can be extended, modified, adapted and even white labelled to fit any business requirements, supporting from 10 agents to 10,000+ per installation. SCC is currently driving 50,000+ users in 50+ countries, used by: - partners to provide a Contact Center as a Service (CCaaS) to many tenants across the globe from a single cloud installation - enterprise end users to manage high volumes of interactions between customers and agents, whether at home, remote, or on-premise Please contact us directly and/or visit our website to explore what makes SCC stand out.
Nashik, Maharashtra, India
UMS is a pioneer of IFTTT in Business Communications. Our cloud-based telephony solutions include call centre software, IVR system, PBX Software and customized communication solutions to suit specific business needs in India and the rest of the world.
Charlotte, North Carolina, United States
IT consulting company with locations in Charlotte, NC and Denver, CO. Specializing in Unified Communications and Video, Data Center design, configuration and deployment, Call Center capabilities as well as custom API development and integration. Check out our cloud-based IVR and contact center platform, Zomnio, at www.zomnio.com.
Guarapuava, Parana, Brazil
Developer and provider of cloud based services for the call centers. The company provides services for the call center industry like browser-based services for SMB contact centers and PBX services for SMB companies.
