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Top 23 Call Center Infrastructure (CCI) Software SaaS Companies in May 2026

As of May 2026, there are 23 SaaS companies in Call Center Infrastructure (CCI) Software. They have combined revenues of $283.7M and employ 1.7K people. They have raised $9.7M and serve 5M customers combined.

Call Center Infrastructure (CCI) Software encompasses a range of tools and applications designed to support and enhance the operations of call centers. These applications manage inbound and outbound voice interactions as well as other communication channels such as email and chat. The primary use cases include automating call routing, managing customer inquiries, tracking agent performance, and analyzing communication data to improve service quality and operational efficiency. Typical features of CCI software include Automatic Call Distribution (ACD), Interactive Voice Response (IVR), call recording, workforce management, and real-time reporting. These features help streamline workflows and enable organizations to optimize their customer support resources. Common buyer personas for CCI software are typically found in roles such as customer service managers, IT administrators, and operations directors, who seek to improve customer satisfaction and agent productivity while efficiently managing call center resources.

Companies
23
Revenue
$283.7M
Funding
$9.7M
Employees
1.7K

Filters

Sorting: Highest -> Lowest

Filters

Top Call Center Infrastructure (CCI) Software Companies

Showing 10 of 7 companies ranked by annual revenue.

1
Leadqart

United States

Leadqart CRM provides automatic, intuitive, and easy solutions for all your business needs. Our objective is to offer an all-in-one solution that accelerates your productivity, streamlines data collection, digitizes essential processes, and automates document workflows in one secure tool. Our Pipeline management feature provides highly effective all-the-minute details that reduce your manual work and increase efficiency and the relevant customer details on a single screen that enables you to build long-lasting customer relationships. Leadqart CRM is a flexible, custom collaboration database that enables you to speed up and simplify your work. Our key features include sales automation, call centre management, workflow automation, contact management, managing marketing campaigns, task management, scheduling appointments, customer support & service, reporting & analytics, and seamlessly integrating with a single business system. With Leadqart, give your team a single tool to automate timely processes that unify in one tool. Transform how work is done with versatile forms, powerful data collection, and automated workflows— customized all by you with a few simple clicks. Our team of tech experts specializes in developing personalized CRM solutions. We aim to enable you to enhance your sales and marketing performance build stronger customer relationships, and optimize your overall proficiency.

Revenue
$770K
Customers
-
Year founded
2021
Funding
-
Team size
7
Growth
-
2
Sunflower Communications

Kyiv, Ukraine

Sunflower communications offers IT infrastructure such as SaaS, application service provider, internal telephony, CRM, and cloud solutions.

Revenue
$357K
Customers
-
Year founded
2008
Funding
-
Team size
6
Growth
26.5%
3
PBXDom

Walnut, California, United States

PBXDom Call Accounting, Call Reporting and Analytic Service Pbxdom cloud reports can easily generate detailed reports of your telephone or call center activity from anywhere in the world, There is no need to purchase an additional software. You can achieve this by installing a collector of Pbxdom and connecting your PBX or Call center to the computer, which you installed this software on, That's all. The collector software automatically receives your call information from your call center or PBX and then it sends that information to Pbxdom server, our server analyses the information in order to provide you with a variety of reports.

Revenue
$330K
Customers
-
Year founded
2013
Funding
-
Team size
3
Growth
-
4
icomplete.com

Swindon, England, United Kingdom

icomplete CRM is a UK-based innovative online cloud computing Software-As-A-Service (SAAS) with a global presence. Targeting small business and teams from 10+ users. What Makes it Different to other CRM systems? Its key strength lies in customisation; where it can take the existing icomplete CRM platform and adapt it to fit the needs and requirements of any small business at a fraction of the cost of traditional software solutions through its in-house Development team. It offers a 'complete' solution that encompasses all the crucial business services enabling a small business to move away from multiple systems to one simple joined up platform. The built-in functionality as opposed to 3rd party plug-in services enables information to be sourced and analysed more meaningfully and the process is seamless. This all-in-one system cuts costs and makes business work flow processes efficient and more streamlined. Integrated VoIP Telephony offering powerful call centre features to sma

Revenue
$273K
Customers
-
Year founded
2009
Funding
-
Team size
4
Growth
26.5%
5
CallOnTheGo

Chicago, Illinois, United States

Auto Dialer Call Center

Revenue
$267.4K
Customers
-
Year founded
2012
Funding
-
Team size
2
Growth
26.5%
6
Consumer Information Solutions, LLC

Chatsworth, California, United States

CIS provides cloud-based hosted PBX, UCaaS, and Call Center services to small and medium-sized businesses. Our platform is designed to be user-friendly and dependable, bringing all the essential tools together in one convenient location. This makes it simple for teams to work together, no matter where they are, and for customers to reach out to you.

Revenue
$220K
Customers
-
Year founded
2020
Funding
-
Team size
2
Growth
-
7
CallCenterHosting

Lytchett Matravers, Dorset, United Kingdom

CallCenterHosting is recognized globally as one of leading call center hosting and cloud PBX service provider. The company is headquartered at Kent, England and serves the business all over the world. For its expertise at cloud-based services, the company commands an emphatic reputation in the market. CallCenterHosting offers a complete software-based call center setup for the businesses, which includes Predictive Dialer, Auto Dialer and Cloud PBX. Cloud PBX service of CallCenterHosting is based on Voice over internet Protocol (VoIP). Our Services: - Predictive Dialer - ViciDial - GoAutoDial - Auto Dialer - Virtual Call Center Software - Inbound Call Center - DID/DDI Local Number - Cloud PBX - Toll Free Numbers Want Help? Contact: 1-800-346-4974 Sales : [email protected] Support : [email protected]

Revenue
$220K
Customers
-
Year founded
2004
Funding
-
Team size
2
Growth
-

Inclusion Criteria

- Must provide call routing capabilities to manage incoming and outgoing calls. - Should include features for performance reporting and analytics. - Must support multiple communication channels, such as voice, chat, and email. - Should include automation options for tasks like call distribution and follow-ups. - Not just basic call handling; must also offer advanced features like IVR and workforce management.