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Top 23 Call Center Infrastructure (CCI) Software SaaS Companies in May 2026

As of May 2026, there are 23 SaaS companies in Call Center Infrastructure (CCI) Software. They have combined revenues of $283.7M and employ 1.7K people. They have raised $9.7M and serve 5M customers combined.

Call Center Infrastructure (CCI) Software encompasses a range of tools and applications designed to support and enhance the operations of call centers. These applications manage inbound and outbound voice interactions as well as other communication channels such as email and chat. The primary use cases include automating call routing, managing customer inquiries, tracking agent performance, and analyzing communication data to improve service quality and operational efficiency. Typical features of CCI software include Automatic Call Distribution (ACD), Interactive Voice Response (IVR), call recording, workforce management, and real-time reporting. These features help streamline workflows and enable organizations to optimize their customer support resources. Common buyer personas for CCI software are typically found in roles such as customer service managers, IT administrators, and operations directors, who seek to improve customer satisfaction and agent productivity while efficiently managing call center resources.

Companies
23
Revenue
$283.7M
Funding
$9.7M
Employees
1.7K

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Funding (Locked)Growth (Locked)Team-Size (Locked)

Top Call Center Infrastructure (CCI) Software Companies

Showing 10 of 3 companies ranked by annual revenue.

1
TCN

St. George, UT, United States

As a leader in the hosted call center technology industry since 1999, TCN, Inc. is recognized worldwide as the preeminent global provider of cloud-based virtual call center technologies. Our cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete. We believe that every call center should have the ability to scale, affordability. Stop paying for features you don't need. Learn more @ tcn.com

Revenue
$41.5M
Customers
-
Year founded
1999
Funding
-
Team size
377
Growth
-
2
Convoso

Los Angeles, California, United States

cloud contact center software provider

Revenue
$32.9M
Customers
-
Year founded
2006
Funding
-
Team size
217
Growth
-
3
ReadyMode

Vancouver, British Columbia, Canada

Readymode is an all-in-one call center software that intelligently connects agents with more leads in less time. We empower businesses to maximize efficiency, boost productivity, and grow their revenue—all at an affordable cost. In 2014, our founder and CEO, Jason Jantz, leveraged his 25+ years of industry experience to build a platform that meets the specific needs of call centers and sales teams. Readymode (formerly Xencall) is a hybrid-cloud solution that provides businesses with the flexibility they need, leveraging the benefits of both cloud-based and on-premise systems. Readymode also helps you get the most out of your leads with advanced features like fully integrated CRM, built-in compliance tools, real-time reporting and analytics, and an industry-leading predictive dialer. Whether you're looking to streamline operations or scale your business, Readymode is more than just software; we’re your partner in success.

Revenue
$11.4M
Customers
-
Year founded
2014
Funding
-
Team size
76
Growth
-

Inclusion Criteria

- Must provide call routing capabilities to manage incoming and outgoing calls. - Should include features for performance reporting and analytics. - Must support multiple communication channels, such as voice, chat, and email. - Should include automation options for tasks like call distribution and follow-ups. - Not just basic call handling; must also offer advanced features like IVR and workforce management.