As of September 2026, Latka tracks 1 call center infrastructure software companies with $100M+ in annual revenue. They have combined revenues of $147.8M and employ 340 people. They have raised $9.7M and serve 40K customers combined.
Every company below sells call center infrastructure software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
Call Center Infrastructure (CCI) Software encompasses a range of tools and applications designed to support and enhance the operations of call centers. These applications manage inbound and outbound voice interactions as well as other communication channels such as email and chat. The primary use cases include automating call routing, managing customer inquiries, tracking agent performance, and analyzing communication data to improve service quality and operational efficiency. Typical features of CCI software include Automatic Call Distribution (ACD), Interactive Voice Response (IVR), call recording, workforce management, and real-time reporting. These features help streamline workflows and enable organizations to optimize their customer support resources. Common buyer personas for CCI software are typically found in roles such as customer service managers, IT administrators, and operations directors, who seek to improve customer satisfaction and agent productivity while efficiently managing call center resources.
Sorting: Highest -> Lowest
Showing 1 of 1 companies ranked by annual revenue.
Munich, Bayern, Germany
NFON AG is a pan-European cloud private branch exchange provider in Germany. It solutions offered by the company include Nconnect Voice, Ncontactcenter, Nhospitality, Neorecording and Nvoice for Skype for Business.
Latka tracks 1 call center infrastructure software companies with $100M+ in annual revenue. Together they generate $147.8M in annual revenue and employ 340 people.
NFON is the largest, with $147.8M in annual revenue, founded in 2007.
The average call center infrastructure software company in this list makes $147.8M a year, across 1 companies with reported revenue. They serve 40K customers combined.
Ranked by annual revenue, the leaders are NFON.
The 1 call center infrastructure software companies with $100M+ in annual revenue tracked here have raised $9.7M in disclosed funding between them.
- Must provide call routing capabilities to manage incoming and outgoing calls. - Should include features for performance reporting and analytics. - Must support multiple communication channels, such as voice, chat, and email. - Should include automation options for tasks like call distribution and follow-ups. - Not just basic call handling; must also offer advanced features like IVR and workforce management.
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