As of May 2026, there are 23 SaaS companies in Call Center Infrastructure (CCI) Software. They have combined revenues of $283.7M and employ 1.7K people. They have raised $9.7M and serve 5M customers combined.
Call Center Infrastructure (CCI) Software encompasses a range of tools and applications designed to support and enhance the operations of call centers. These applications manage inbound and outbound voice interactions as well as other communication channels such as email and chat. The primary use cases include automating call routing, managing customer inquiries, tracking agent performance, and analyzing communication data to improve service quality and operational efficiency. Typical features of CCI software include Automatic Call Distribution (ACD), Interactive Voice Response (IVR), call recording, workforce management, and real-time reporting. These features help streamline workflows and enable organizations to optimize their customer support resources. Common buyer personas for CCI software are typically found in roles such as customer service managers, IT administrators, and operations directors, who seek to improve customer satisfaction and agent productivity while efficiently managing call center resources.
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Showing 10 of 1 companies ranked by annual revenue.
Munich, Bayern, Germany
NFON AG is a pan-European cloud private branch exchange provider in Germany. It solutions offered by the company include Nconnect Voice, Ncontactcenter, Nhospitality, Neorecording and Nvoice for Skype for Business.
- Must provide call routing capabilities to manage incoming and outgoing calls. - Should include features for performance reporting and analytics. - Must support multiple communication channels, such as voice, chat, and email. - Should include automation options for tasks like call distribution and follow-ups. - Not just basic call handling; must also offer advanced features like IVR and workforce management.
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