1
Pulse Telesystems
Chennai, Tamil Nadu, India
Pulse is recognized as a leading provider of call center solutions that effectively utilize Web Real-Time communication to enhance the efficiency of call center operations.
- Revenue
- $8M
- Team size
- 172
Top 4 Call Center Infrastructure Software Companies With $5M–$10M Revenue (September 2026)
As of September 2026, Latka tracks 4 call center infrastructure software companies with $5M–$10M in annual revenue. They have combined revenues of $25.9M and employ 373 people. They serve 3M customers combined.
Every company below sells call center infrastructure software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
What Call Center Infrastructure Software Companies do
Call Center Infrastructure (CCI) Software encompasses a range of tools and applications designed to support and enhance the operations of call centers. These applications manage inbound and outbound voice interactions as well as other communication channels such as email and chat. The primary use cases include automating call routing, managing customer inquiries, tracking agent performance, and analyzing communication data to improve service quality and operational efficiency. Typical features of CCI software include Automatic Call Distribution (ACD), Interactive Voice Response (IVR), call recording, workforce management, and real-time reporting. These features help streamline workflows and enable organizations to optimize their customer support resources. Common buyer personas for CCI software are typically found in roles such as customer service managers, IT administrators, and operations directors, who seek to improve customer satisfaction and agent productivity while efficiently managing call center resources.
- Companies
- 4
- Revenue
- $25.9M
- Funding
- -
- Employees
- 373
Filters
Sorting: Highest -> Lowest
Top Call Center Infrastructure Software Companies With $5M–$10M Revenue
Showing 4 of 4 companies ranked by annual revenue.
2
55PBX Cloud Contact Center
São Paulo, Sao Paulo, Brazil
55pbx is a virtual PBX with AI, Dialer, Secured IVR and more
- Revenue
- $6.5M
- Customers
- 1K
- Year founded
- 2016
- Team size
- 111
3
Sytel Ltd
Aylesbury, Buckinghamshire, United Kingdom
Sytel Limited develops and supplies Softdial Contact Center (SCC) multimedia, multichannel, fully blended cloud contact center solutions, for quick and easy deployment by partners offering CCaaS or enterprise users. It brings the same world-class innovation to the multimedia contact center that is used in developing its world-leading AI Predictive Dialer. Our uniquely flexible contact center software platform, Softdial Contact Center (SCC), delivers high-performance customer interaction services via public/ private cloud or on-premise. SCC is: - a single, unified platform with central configuration, and a single smooth path to getting help and support - modular, allowing users to run the entire suite or swap out components via comprehensive, robust APIs. It can be extended, modified, adapted and even white labelled to fit any business requirements, supporting from 10 agents to 10,000+ per installation. SCC is currently driving 50,000+ users in 50+ countries, used by: - partners to provide a Contact Center as a Service (CCaaS) to many tenants across the globe from a single cloud installation - enterprise end users to manage high volumes of interactions between customers and agents, whether at home, remote, or on-premise Please contact us directly and/or visit our website to explore what makes SCC stand out.
- Revenue
- $5.8M
- Year founded
- 1994
- Team size
- 53
4
UMS-Tech Labs
Nashik, Maharashtra, India
UMS is a pioneer of IFTTT in Business Communications. Our cloud-based telephony solutions include call centre software, IVR system, PBX Software and customized communication solutions to suit specific business needs in India and the rest of the world.
- Revenue
- $5.6M
- Customers
- 3M
- Year founded
- 2012
- Team size
- 37
Frequently asked questions about Call Center Infrastructure Software Companies With $5M–$10M Revenue
How many call center infrastructure software companies with $5M–$10M in annual revenue are there?
Latka tracks 4 call center infrastructure software companies with $5M–$10M in annual revenue. Together they generate $25.9M in annual revenue and employ 373 people.
Which call center infrastructure software company with $5M–$10M in annual revenue is the largest?
Pulse Telesystems is the largest, with $8M in annual revenue.
How much revenue does a typical call center infrastructure software company with $5M–$10M in annual revenue make?
The average call center infrastructure software company in this list makes $6.5M a year, across 4 companies with reported revenue. They serve 3M customers combined.
Who are the leading Call Center Infrastructure software vendors with $5M–$10M in annual revenue?
Ranked by annual revenue, the leaders are Pulse Telesystems, 55PBX Cloud Contact Center, Sytel Ltd and UMS-Tech Labs.
Related Customer Service Software categories
Inclusion Criteria
- Must provide call routing capabilities to manage incoming and outgoing calls. - Should include features for performance reporting and analytics. - Must support multiple communication channels, such as voice, chat, and email. - Should include automation options for tasks like call distribution and follow-ups. - Not just basic call handling; must also offer advanced features like IVR and workforce management.