Top 7 Concierge Software SaaS Companies in May 2026

United States

ALICE by Actabl joins all of the departments of your hotel with a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service. ALICE’s brings together your front office, concierge, housekeeping, and maintenance teams, and connects your guests to your hotel with our app and text messaging tools. The ALICE platform is also available as specialized software and mobile applications for your staff (ALICE Staff), your concierge (ALICE Concierge) and your guests (ALICE Guest). Each module can be integrated with your PMS and third party management systems. ALICE’s customers include 3-5 star independent and managed hotels, hotel groups, residential condominiums, serviced apartments, vacation rental companies, and concierge companies looking to provide exceptional service through mobile staff technology and guest communication channels. Third-party service providers also leverage the ALICE API. ALICE was founded in 2013 and is backed by Alpine Software Group.

Cambridge, Massachusetts, United States

Developer of an AI platform designed to automate guest engagement. The company's platform is an AI concierge and assistant for vacation rentals and hotels that automates guest communications and engagement and helps to save time and confusion, enabling hosts and property managers to guarantee a delightful guest experience.

Hong Kong, Hong Kong Island, Hong Kong

Developer of mobile guest serving application designed to serve the luxury hospitality market. The company's guest serving application is provided in every guest room of the tied-up hotels with call-enabled 4G smartphone and the devices are customized for each hotel property to engage with hotel's concierge and guest services department anytime, enabling guests to connected to the hotel during their entire stay.

Austin, Texas, United States

SaaS company delivering digital check-in and virtual concierge services to the hospitality and commercial real estate industries

Amsterdam, North Holland, Netherlands

UpMarket is transforming guest management in the hospitality industry with AI-powered solutions. Our virtual concierge handles hundreds of guest interactions daily, automating 89% without human intervention. This efficiency allowed our clients—primarily vacation rentals and small hotels—to reduce operational costs and improve guest satisfaction by 20%, even during peak season. Our platform integrates effortlessly with existing property management systems, offering tools like automated check-ins, AI-powered communication, and real-time analytics that are easy to implement and drive immediate results. These tools empower property managers to handle increased demand, drive repeat bookings, and grow revenue without additional staff. UpMarket is the go-to solution for hospitality businesses seeking to stay ahead in a competitive, evolving market.