1
Hostfully, Inc.
United States
Travel communications platform for hotel connections, bookings, guidebooks, and itinerary access
- Revenue
- $9.5M
- Customers
- -
- Year founded
- 2015
- Funding
- $7.6M
- Team size
- 111
- Growth
- 73.2%
Top 19 Guest Messaging Software SaaS Companies in May 2026
As of May 2026, there are 19 SaaS companies in Guest Messaging Software. They have combined revenues of $69.9M and employ 441 people. They have raised $16.9M and serve 51.6K customers combined.
Guest messaging software enables businesses, particularly in the hospitality sector, to facilitate communication with their guests throughout the customer journey. It allows for direct and efficient interactions, helping to enhance guest experiences by providing real-time assistance and personalized service. Key use cases include handling inquiries, providing information about hotel amenities, and responding to requests for services such as housekeeping or room service. Typical features of guest messaging software include automated messaging capabilities, integration with multiple communication channels (such as SMS, email, and app notifications), and functionality for managing guest requests or feedback. Common buyer personas include hotel operators, guest service managers, and property management teams looking to improve communication flow and guest satisfaction while streamlining operations.
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Top Guest Messaging Software Companies
Showing 10 of 2 companies ranked by annual revenue.
2
HiJiffy
Vidigueira, Portugal
Founded in 2016, HiJiffy aims to improve guest communications in the hospitality industry through conversational AI. With its innovative Guest Communication Hub, HiJiffy bridges the gap between hotels and their guests, automating interactions and increasing revenue from direct bookings and upselling. HiJiffy was named by the UNWTO as one of the most innovative companies in global tourism. Hotel Tech Report also named HiJiffy a top choice in the chatbot category and awarded its global customer support a prestigious level III certification. HiJiffy is powered by its own AI, Aplysia, developed in-house by a dedicated expert team. Combining advanced natural language processing, sentiment analysis, large language models (LLMs) and generative AI technologies, Aplysia provides accurate, human-like responses across over 130 languages. In 2025, over 2,300 hotels in more than 60 countries use HiJiffy to optimise operations and improve communication across the entire guest journey. The solution’s impact is backed by real-world results: • Over 87% automation rate on answering guest queries • 92% guest satisfaction score • 5% direct booking conversion through chat • 70% reduction in incoming
- Revenue
- $6.3M
- Customers
- -
- Year founded
- 2016
- Funding
- -
- Team size
- 57
- Growth
- -
Inclusion Criteria
- The software must enable direct communication with guests via multiple channels (e.g., SMS, email, app). - It should provide features for automated messaging to respond to common inquiries. - The solution must allow guests to make service requests directly through the platform. - It should integrate with other hotel management tools to streamline operations. - Not just focused on marketing outreach; must also enhance operational communication and service delivery.