Top 19 Guest Messaging Software SaaS Companies in May 2026

Vienna, Wien, Austria

At chatlyn, we’re rethinking how communication works in hospitality. Our platform connects messaging apps, booking systems, and hotel teams in one seamless place — powered by AI that actually understands guest needs. We help hotels, resorts, and travel providers automate the repetitive, personalize the important, and respond faster across every channel. The result? Happier guests, more efficient teams, and higher revenue. Hospitality is still a people business — we’re just giving teams the right tools to focus on what really matters.

Cambridge, Massachusetts, United States

Developer of an AI platform designed to automate guest engagement. The company's platform is an AI concierge and assistant for vacation rentals and hotels that automates guest communications and engagement and helps to save time and confusion, enabling hosts and property managers to guarantee a delightful guest experience.

London, England, United Kingdom

The accommodation industrys premier cloud-based tool to collect, monitor, manage and report on all your guest feedback

Sariyer, Istanbul, Turkey

ICI is a guest experience solutions of the latest generation that increase hotel revenue while providing guest satisfaction. During the pre-stay, stay, post-stay periods, ICI promotes your hotel directly on mobile of the guests, conducts the selling of your services and serves you as a new sales platform for guests to select your hotel. With the multi-platform support offered by ICI, you increase both your repeat guests and your revenues. By integrating with your PMS, CRM , ERP and Analytics systems, we deliver complete guest satisfaction. In order to fulfill our new generation guest expertise scheme, please contact us.

Hong Kong, Hong Kong Island, Hong Kong

Developer of mobile guest serving application designed to serve the luxury hospitality market. The company's guest serving application is provided in every guest room of the tied-up hotels with call-enabled 4G smartphone and the devices are customized for each hotel property to engage with hotel's concierge and guest services department anytime, enabling guests to connected to the hotel during their entire stay.

Amsterdam, North Holland, Netherlands

UpMarket is transforming guest management in the hospitality industry with AI-powered solutions. Our virtual concierge handles hundreds of guest interactions daily, automating 89% without human intervention. This efficiency allowed our clients—primarily vacation rentals and small hotels—to reduce operational costs and improve guest satisfaction by 20%, even during peak season. Our platform integrates effortlessly with existing property management systems, offering tools like automated check-ins, AI-powered communication, and real-time analytics that are easy to implement and drive immediate results. These tools empower property managers to handle increased demand, drive repeat bookings, and grow revenue without additional staff. UpMarket is the go-to solution for hospitality businesses seeking to stay ahead in a competitive, evolving market.