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As of August 2026, there are 19 SaaS companies in Guest Messaging Software. They have combined revenues of $69.9M and employ 441 people. They have raised $16.9M and serve 51.6K customers combined.
Guest messaging software enables businesses, particularly in the hospitality sector, to facilitate communication with their guests throughout the customer journey. It allows for direct and efficient interactions, helping to enhance guest experiences by providing real-time assistance and personalized service. Key use cases include handling inquiries, providing information about hotel amenities, and responding to requests for services such as housekeeping or room service. Typical features of guest messaging software include automated messaging capabilities, integration with multiple communication channels (such as SMS, email, and app notifications), and functionality for managing guest requests or feedback. Common buyer personas include hotel operators, guest service managers, and property management teams looking to improve communication flow and guest satisfaction while streamlining operations.
Sorting: Highest -> Lowest
Showing 10 of 19 companies ranked by annual revenue.
United States
Developer of an online guest engagement platform designed to build customer relationships. The company's online guest engagement platform allows hotel guests to interact quickly and easily with the hotel concierge using texting and digital messaging channels, enabling hospitality and hotel industries to communicate smoothly with their clients.
United States
Travel communications platform for hotel connections, bookings, guidebooks, and itinerary access
- The software must enable direct communication with guests via multiple channels (e.g., SMS, email, app). - It should provide features for automated messaging to respond to common inquiries. - The solution must allow guests to make service requests directly through the platform. - It should integrate with other hotel management tools to streamline operations. - Not just focused on marketing outreach; must also enhance operational communication and service delivery.
Vidigueira, Portugal
Founded in 2016, HiJiffy aims to improve guest communications in the hospitality industry through conversational AI. With its innovative Guest Communication Hub, HiJiffy bridges the gap between hotels and their guests, automating interactions and increasing revenue from direct bookings and upselling. HiJiffy was named by the UNWTO as one of the most innovative companies in global tourism. Hotel Tech Report also named HiJiffy a top choice in the chatbot category and awarded its global customer support a prestigious level III certification. HiJiffy is powered by its own AI, Aplysia, developed in-house by a dedicated expert team. Combining advanced natural language processing, sentiment analysis, large language models (LLMs) and generative AI technologies, Aplysia provides accurate, human-like responses across over 130 languages. In 2025, over 2,300 hotels in more than 60 countries use HiJiffy to optimise operations and improve communication across the entire guest journey. The solution’s impact is backed by real-world results: • Over 87% automation rate on answering guest queries • 92% guest satisfaction score • 5% direct booking conversion through chat • 70% reduction in incoming
Vienna, Wien, Austria
At chatlyn, we’re rethinking how communication works in hospitality. Our platform connects messaging apps, booking systems, and hotel teams in one seamless place — powered by AI that actually understands guest needs. We help hotels, resorts, and travel providers automate the repetitive, personalize the important, and respond faster across every channel. The result? Happier guests, more efficient teams, and higher revenue. Hospitality is still a people business — we’re just giving teams the right tools to focus on what really matters.
Cambridge, Massachusetts, United States
Developer of an AI platform designed to automate guest engagement. The company's platform is an AI concierge and assistant for vacation rentals and hotels that automates guest communications and engagement and helps to save time and confusion, enabling hosts and property managers to guarantee a delightful guest experience.
London, England, United Kingdom
The accommodation industrys premier cloud-based tool to collect, monitor, manage and report on all your guest feedback
Sariyer, Istanbul, Turkey
ICI is a guest experience solutions of the latest generation that increase hotel revenue while providing guest satisfaction. During the pre-stay, stay, post-stay periods, ICI promotes your hotel directly on mobile of the guests, conducts the selling of your services and serves you as a new sales platform for guests to select your hotel. With the multi-platform support offered by ICI, you increase both your repeat guests and your revenues. By integrating with your PMS, CRM , ERP and Analytics systems, we deliver complete guest satisfaction. In order to fulfill our new generation guest expertise scheme, please contact us.
Hong Kong, Hong Kong Island, Hong Kong
Developer of mobile guest serving application designed to serve the luxury hospitality market. The company's guest serving application is provided in every guest room of the tied-up hotels with call-enabled 4G smartphone and the devices are customized for each hotel property to engage with hotel's concierge and guest services department anytime, enabling guests to connected to the hotel during their entire stay.
Amsterdam, North Holland, Netherlands
UpMarket is transforming guest management in the hospitality industry with AI-powered solutions. Our virtual concierge handles hundreds of guest interactions daily, automating 89% without human intervention. This efficiency allowed our clients—primarily vacation rentals and small hotels—to reduce operational costs and improve guest satisfaction by 20%, even during peak season. Our platform integrates effortlessly with existing property management systems, offering tools like automated check-ins, AI-powered communication, and real-time analytics that are easy to implement and drive immediate results. These tools empower property managers to handle increased demand, drive repeat bookings, and grow revenue without additional staff. UpMarket is the go-to solution for hospitality businesses seeking to stay ahead in a competitive, evolving market.
China
Provide innovative services to the hotel for guest experience and employee performance solutions