As of May 2026, there are 360 SaaS companies in IT Service Management Tools. They have combined revenues of $7.7B and employ 47.2K people. They have raised $2.3B and serve 50.2M customers combined.
IT Service Management Tools (ITSM) are software applications designed to help organizations plan, deliver, manage, and improve IT services. These tools streamline service delivery and enhance operational efficiency by automating routine tasks, managing service requests, and ensuring alignment with business objectives. ITSM emphasizes a process-based approach to facilitate effective service management, often incorporating ITIL (Information Technology Infrastructure Library) best practices.
Sorting: Highest -> Lowest
Showing 10 of 74 companies ranked by annual revenue.
Saint Louis, Missouri, United States
Provides reputable Microsoft enterprise support to clients world-wide. Enables Microsoft Premier (Unified) Support customers to enjoy ultra-responsive support from US citizens, saving 30-60% on support costs and freeing up funds to drive innovation
Mclean, Virginia, United States
Provider of IT and cybersecurity services intended to offer immediate and affordable on-demand tech support on-site or remotely. The company's services connect individuals to local, prescreened and certified on-call technicians to install, troubleshoot or repair computers, smartphones and other internet-connected devices, thereby eliminating the hassle of changing schedules to wait for a tech support team or waiting in line for expensive, time-consuming systems, enabling people to easily request on-site or remote tech support immediately or at a time that fits their schedules.
Gaithersburg, Maryland, United States
Cloud-first managed service provider providing customers with the latest in IT, security and compliance solutions
Richmond, Victoria, Australia
Access4 is a technology company that delivers unified communication solutions through a trusted partner network. As a channel only provider, our partners experience seamless provisioning, automated invoicing and a flexible product suite, all backed by carrier grade services and industry leading integrations. We believe Managed Services Providers are best positioned to sell enterprise cloud voice and collaboration tools to businesses in ANZ. That's why we've developed an unrivaled partner program to accelerate every department in your business. From service delivery and management to business tools, sales enablement and learning pathways, we invest to make sure you're successful. With a strong commercial focus and automated management platform, we deliver fast and simple access into the market to over 100 partners across Australia and New Zealand.
CLEARWATER, Florida, United States
Global IT solutions provider specializing in managed IT services and white-label with a technical network spanning across 118 countries
United States
With rapidly increasing service requests, is your company maximizing its investment in your service management solution? Are your customers and employees able to use the system easily... or do they get frustrated and give up? BOSSDesk is an enterprise service management solution available both on-premise and in the cloud. BOSS811 is a state-of-the art ticket management system for the One Call 811 damage prevention industry. Our innovative solutions enable companies to increase productivity, improve efficiency, reduce costs, stay compliant, and provide an exceptional customer experience. Our solutions enable field technicians to operate from anywhere, at any time, on any device using our mobile apps.
Cranberry Township, PA, United States
The best cloud-based computerized maintenance management software (CMMS) and on-site services purpose-built for healthcare system professionals. FSI’s solutions actively manage over 650 million sq. ft. of hospital space each year to empower maintenance and healthcare technology management teams with unified, intelligent tools needed to stay ahead of disruptions and optimize resources. FSI has led the development of on-site data collection and standardization best practices that have been adopted by leading healthcare systems and professional bodies, such as the American Society for Healthcare Engineering (ASHE).
London, England, United Kingdom
Provider of cloud based outsourced technology services intended to improve and upgrade IT infrastructure and manage IT projects. The company's outsourced technology consulting services include networking and security management, mobility and end user computing, data center management, cloud computing, IT project management and training, cyber security management and IT data compliance, enabling investment firms and financial institutions to gain assistance in storage, analysis and delivery of information that lower costs, increase revenue and mitigate IT cyber risks.
Metter, Georgia, United States
Provides technology solutions to businesses throughout the southeastern U.S., offering managed technology and security services
United States
Founded in France in 2009, Boond streamlines the daily life of IT Services Companies and Consulting Firms with dedicated IT Solutions. Bootstrapped and profitable since its inception, Boond boasts over 1,700 clients, 80,000 users, and maintains a growth rate exceeding 30% annually. Boond specialises in enhancing the performances of IT Service Companies and Consulting Firms. To solidify its position as a leader in Europe, Boond raised €32M from the British fund Expedition Growth Capital in 2024.
- Must provide capabilities for incident management and service request fulfillment - Should offer features for change management and tracking - Must include automation tools to streamline repetitive tasks - Should support reporting and analytics to monitor service performance - Must allow for configuration management and asset tracking - Not just for IT; must also accommodate cross-departmental service management workflows - Must provide integration capabilities with other business systems
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