Top 66 Social Customer Service Software SaaS Companies in May 2026

Austin, Texas, United States

Khoros’s award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our top-rated services, the Khoros platform enables brands to connect with customers throughout their entire digital journey. Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the Best Places to Work both nationally and locally across our 11 offices around the world. For more information, visit khoros.com.

Miami, Florida, United States

Developer of a voice driven AI powered cross platform service engine designed to deliver the ultimate restaurant-guest experience for the digital era. The company's platform helps businesses to receive orders via social media platforms with personalized and fully automated conversations, enabling brands to boost sales by expanding their presence to the leading voice and messaging applications with increase consumer engagement.

London, England, United Kingdom

Provider of an on-demand AI-powered crowd service platform intended to engage and connect with customers digitally. The company's platform uses loyal customers as brand ambassadors to engage with other customers whenever and wherever they choose via its application in exchange for rewards, enabling companies to increase customer service efficiency and lower costs easily.

Bozeman, Montana, United States

Provider of a cloud-based messaging platform intended to connect customers with enterprises. The company's platform allows consumers to talk and interact with their favorite brands by letting them text or message agents directly via SMS/Text, Facebook Messenger, Web Chat, In-App Messaging or Kik, enabling users to easily communicate with companies.

Utrecht, Netherlands

Developer of an online social application designed for improving communication channel in an enterprise. The company's application streamlines emails, social media and whatsapp messages, calls and collaborate in team inbox, providing enterprises an innovative solution to communicate with their clients via all communication and media channels through one shared inbox.

San Francisco, California, United States

Founded in 2017, Omnichat is an omni-channel chat commerce solution provider that centralises customers’ conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance efficiency, increase sales revenue and drive conversion. Leveraging on our online-merge-offline(OMO) sales integration, gamified marketing automation, chatbots as well as customer service platform, Omnichat is committed to empowering brands to deliver personalised shopping experience and drive smart retail transformation. Headquartered in Hong Kong, with coverage in Taiwan, Singapore, Malaysia, Omnichat’s vision is to convert all visitors to customers through chat. The company has built a solid reputation in serving local and international retail and e-commerce brands. *Omnichat is an Official WhatsApp Business Solution Provider of Meta and Silver Tech partner of LINE Awards & Recognitions: - Marketing Interactive - Asia Ecommerce Awards 2024 - Gold Award (Best Use of Personalisation, Best eCommerce Customer Service, Best eCommerce Loyalty Programme); Silver Award (Best eCommerce Campaign - Social Commerce) - Marketing Interactive - Digiz Awards 2024 - Gold Award (Best Acquisition & Retention Strategies, Best Customer Journey, Best Use of Personalisation Strategies, Best Customer Relationship Management Platform, Best Data Analytics Tool, Best Marketing Automation Platform, Best MarTech Team, Overall - Best of Agency); Silver Award (Best Use of Real-Time Marketing); Bronze Award (Best e-Commerce Strategies) - Marketing Interactive - MARKies Awards 2024 - Gold Award (Best Use of MarTech) - IAB - IAB HK Digital Awards 2023 - Merit Award - HKRMA - Smart Retail Tech Award 2023 - Gold Award - Watsons Hong Kong - Digital Strategic Partner Award (數碼策略合作夥伴大獎) of Watsons Health, Wellness & Beauty Award 2023 - HKRTIA - Retail Innovation Award 2022 - Best Retail Innovation (Product & Solution) - Gold Award

San Diego, California, United States

AI-powered reputation management solution

Dover, Delaware, United States

Gallabox is a purpose-built, no-code conversational commerce platform that helps small and medium-sized companies modernize and automate their customer conversations on WhatsApp.

Hong Kong, Hong Kong

Wati.io is a French technology company that provides a messaging platform for businesses to engage with their customers through popular messaging apps such as WhatsApp, Facebook Messenger, and Telegram. Wati.io's platform enables businesses to manage and automate their messaging communication, including customer support, marketing campaigns, and transactional messages.

Münster, Nordrhein-Westfalen, Germany

The Digital Service Company: Smarte Kundenservicelösungen via Chat | Bot | Messenger | Social | Review | Mail | Call