Top 66 Social Customer Service Software SaaS Companies in August 2026

As of August 2026, there are 66 SaaS companies in Social Customer Service Software. They have combined revenues of $525.8M and employ 2.9K people. They have raised $105.7M and serve 101.4M customers combined.

Social customer service software is designed to facilitate customer engagement through social media platforms such as Twitter, Facebook, Instagram, and LinkedIn. These tools help businesses manage inquiries, complaints, and feedback in real-time, allowing firms to address customer needs promptly and effectively. By centralizing communication from multiple social channels into a single interface, this software improves response times and enhances customer satisfaction. The primary use cases for social customer service software include managing direct messages, public comments, and reviews, as well as tracking brand mentions across social platforms. Common features of these tools include analytics and reporting capabilities, automated responses, and integration with other customer relationship management (CRM) systems. The typical users of this software include customer service representatives, social media managers, and marketing teams looking to foster better customer relations and engagement online.

Companies

Revenue

$525.8M

Funding

$105.7M

Employees

2.9K

Filters

Sorting: Highest -> Lowest

Filters

Revenue

All <$1M $1M-$5M $5M-$10M $10M-$100M $100M+

Funding (Locked)Growth (Locked)Team-Size (Locked)

Top Social Customer Service Software Companies

Showing 10 of 66 companies ranked by annual revenue.

Khoros

Austin, Texas, United States

Khoros’s award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our top-rated services, the Khoros platform enables brands to connect with customers throughout their entire digital journey. Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the Best Places to Work both nationally and locally across our 11 offices around the world. For more information, visit khoros.com.

Revenue: $284.3M
Customers: -
Year founded: 2019
Funding: -
Team size: 1.2K
Growth: -

Inclusion Criteria

- Must provide capabilities to monitor and respond to customer queries on multiple social media platforms - Should centralize customer interactions from various social channels into a single dashboard - Must offer analytics and reporting features to track engagement and resolve issues effectively - Should include automation capabilities for responding to frequently asked questions - Must integrate with existing CRM systems for improved workflow and data management - Not just for social media monitoring; must also enable proactive customer engagement

Omnichat

San Francisco, California, United States

Founded in 2017, Omnichat is an omni-channel chat commerce solution provider that centralises customers’ conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance efficiency, increase sales revenue and drive conversion. Leveraging on our online-merge-offline(OMO) sales integration, gamified marketing automation, chatbots as well as customer service platform, Omnichat is committed to empowering brands to deliver personalised shopping experience and drive smart retail transformation. Headquartered in Hong Kong, with coverage in Taiwan, Singapore, Malaysia, Omnichat’s vision is to convert all visitors to customers through chat. The company has built a solid reputation in serving local and international retail and e-commerce brands. *Omnichat is an Official WhatsApp Business Solution Provider of Meta and Silver Tech partner of LINE Awards & Recognitions: - Marketing Interactive - Asia Ecommerce Awards 2024 - Gold Award (Best Use of Personalisation, Best eCommerce Customer Service, Best eCommerce Loyalty Programme); Silver Award (Best eCommerce Campaign - Social Commerce) - Marketing Interactive - Digiz Awards 2024 - Gold Award (Best Acquisition & Retention Strategies, Best Customer Journey, Best Use of Personalisation Strategies, Best Customer Relationship Management Platform, Best Data Analytics Tool, Best Marketing Automation Platform, Best MarTech Team, Overall - Best of Agency); Silver Award (Best Use of Real-Time Marketing); Bronze Award (Best e-Commerce Strategies) - Marketing Interactive - MARKies Awards 2024 - Gold Award (Best Use of MarTech) - IAB - IAB HK Digital Awards 2023 - Merit Award - HKRMA - Smart Retail Tech Award 2023 - Gold Award - Watsons Hong Kong - Digital Strategic Partner Award (數碼策略合作夥伴大獎) of Watsons Health, Wellness & Beauty Award 2023 - HKRTIA - Retail Innovation Award 2022 - Best Retail Innovation (Product & Solution) - Gold Award

Revenue: $15M
Customers: -
Year founded: 2017
Funding: -
Team size: 124
Growth: -

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Top 66 Social Customer Service Software SaaS Companies in August 2026

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Top Social Customer Service Software Companies

Inclusion Criteria