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Top 66 Social Customer Service Software SaaS Companies in May 2026

As of May 2026, there are 66 SaaS companies in Social Customer Service Software. They have combined revenues of $525.8M and employ 2.9K people. They have raised $105.7M and serve 101.4M customers combined.

Social customer service software is designed to facilitate customer engagement through social media platforms such as Twitter, Facebook, Instagram, and LinkedIn. These tools help businesses manage inquiries, complaints, and feedback in real-time, allowing firms to address customer needs promptly and effectively. By centralizing communication from multiple social channels into a single interface, this software improves response times and enhances customer satisfaction. The primary use cases for social customer service software include managing direct messages, public comments, and reviews, as well as tracking brand mentions across social platforms. Common features of these tools include analytics and reporting capabilities, automated responses, and integration with other customer relationship management (CRM) systems. The typical users of this software include customer service representatives, social media managers, and marketing teams looking to foster better customer relations and engagement online.

Companies
66
Revenue
$525.8M
Funding
$105.7M
Employees
2.9K

Filters

Sorting: Highest -> Lowest

Filters
Revenue
All<$1M$1M-$5M$5M-$10M$10M-$100M$100M+
Funding (Locked)Growth (Locked)Team-Size (Locked)

Top Social Customer Service Software Companies

Showing 10 of 1 companies ranked by annual revenue.

1
Khoros

Austin, Texas, United States

Khoros’s award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our top-rated services, the Khoros platform enables brands to connect with customers throughout their entire digital journey. Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the Best Places to Work both nationally and locally across our 11 offices around the world. For more information, visit khoros.com.

Revenue
$284.3M
Customers
-
Year founded
2019
Funding
-
Team size
1.2K
Growth
-

Inclusion Criteria

- Must provide capabilities to monitor and respond to customer queries on multiple social media platforms - Should centralize customer interactions from various social channels into a single dashboard - Must offer analytics and reporting features to track engagement and resolve issues effectively - Should include automation capabilities for responding to frequently asked questions - Must integrate with existing CRM systems for improved workflow and data management - Not just for social media monitoring; must also enable proactive customer engagement