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Top 1 Social Customer Service Software Companies $100M+ Revenue (September 2026)

As of September 2026, Latka tracks 1 social customer service software companies with $100M+ in annual revenue. They have combined revenues of $284.3M and employ 1.2K people.

Every company below sells social customer service software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.

What Social Customer Service Software Companies do

Social customer service software is designed to facilitate customer engagement through social media platforms such as Twitter, Facebook, Instagram, and LinkedIn. These tools help businesses manage inquiries, complaints, and feedback in real-time, allowing firms to address customer needs promptly and effectively. By centralizing communication from multiple social channels into a single interface, this software improves response times and enhances customer satisfaction. The primary use cases for social customer service software include managing direct messages, public comments, and reviews, as well as tracking brand mentions across social platforms. Common features of these tools include analytics and reporting capabilities, automated responses, and integration with other customer relationship management (CRM) systems. The typical users of this software include customer service representatives, social media managers, and marketing teams looking to foster better customer relations and engagement online.

Companies
1
Revenue
$284.3M
Funding
-
Employees
1.2K

Filters

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Filters
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Top Social Customer Service Software Companies $100M+ Revenue

Showing 1 of 1 companies ranked by annual revenue.

1Khoros logo
Khoros

Austin, Texas, United States

Khoros’s award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our top-rated services, the Khoros platform enables brands to connect with customers throughout their entire digital journey. Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the Best Places to Work both nationally and locally across our 11 offices around the world. For more information, visit khoros.com.

Revenue
$284.3M
Year founded
2019
Team size
1.2K

Frequently asked questions about Social Customer Service Software Companies $100M+ Revenue

How many social customer service software companies with $100M+ in annual revenue are there?

Latka tracks 1 social customer service software companies with $100M+ in annual revenue. Together they generate $284.3M in annual revenue and employ 1.2K people.

Which social customer service software company with $100M+ in annual revenue is the largest?

Khoros is the largest, with $284.3M in annual revenue, founded in 2019.

How much revenue does a typical social customer service software company with $100M+ in annual revenue make?

The average social customer service software company in this list makes $284.3M a year, across 1 companies with reported revenue.

Who are the leading Social Customer Service software vendors with $100M+ in annual revenue?

Ranked by annual revenue, the leaders are Khoros.

Related Customer Service Software categories

All Customer Service Software SaaS categoriesEvery category we track inside Customer Service Software, each ranked by revenue.Browse every SaaS industryThe full A-Z of SaaS categories Latka tracks, from Social Customer Service to everything else.

Inclusion Criteria

- Must provide capabilities to monitor and respond to customer queries on multiple social media platforms - Should centralize customer interactions from various social channels into a single dashboard - Must offer analytics and reporting features to track engagement and resolve issues effectively - Should include automation capabilities for responding to frequently asked questions - Must integrate with existing CRM systems for improved workflow and data management - Not just for social media monitoring; must also enable proactive customer engagement