As of May 2026, there are 66 SaaS companies in Social Customer Service Software. They have combined revenues of $525.8M and employ 2.9K people. They have raised $105.7M and serve 101.4M customers combined.
Social customer service software is designed to facilitate customer engagement through social media platforms such as Twitter, Facebook, Instagram, and LinkedIn. These tools help businesses manage inquiries, complaints, and feedback in real-time, allowing firms to address customer needs promptly and effectively. By centralizing communication from multiple social channels into a single interface, this software improves response times and enhances customer satisfaction. The primary use cases for social customer service software include managing direct messages, public comments, and reviews, as well as tracking brand mentions across social platforms. Common features of these tools include analytics and reporting capabilities, automated responses, and integration with other customer relationship management (CRM) systems. The typical users of this software include customer service representatives, social media managers, and marketing teams looking to foster better customer relations and engagement online.
Sorting: Highest -> Lowest
Showing 10 of 33 companies ranked by annual revenue.
Noida, Uttar Pradesh, India
Bytepaper offers WhatsApp-powered, easy-to-use, robust and feature-rich tools to automate marketing, sales and support in your business processes. Checkout www.bytepaper.com to know more details about our offerings.
Barcelona, Spain
Answerbase looks to offer enterprise grade social Q&A to websites of every size, in a web platform that is easy to setup and manage. The platform is built and managed by Lumin Creative, who has been powering Q&A communities for some of the world's most popular websites for years. Through Answerbase, Lumin Creative brings this powerful social Q&A platform to sites at every level. Our team is comprised of professionals and engineers with years of experience providing Q&A and social media solutions. Companies such as Edmunds.com, and Angie's List can attest to the fact that with Answerbase you can count on a outstanding product with reliable service and support. Answerbase offers a free trial as you get a feel for the service and has pricing tiers that will satisfy any level of client. Whether you are a startup website or blog or one of the most well trafficked sites in the world....we can serve you. With pricing starting at $15 per month, take a look at our available tiers today to see
United States
Meet Brandy - the brand interaction platform! Brandy alives your Brand in a digital space, making it helpful and reliable 24/7 across your website, Whatsapp, Instagram Direct, Apple Messages for Business and 10+ channels
London, England, United Kingdom
Mava is an AI-first customer support platform that connects to your community channels. Manage support requests from a shared inbox, track metrics and use AI to automatically respond within private tickets & public Discord channels, 24/7, in 100+ languages.
Minneapolis, Minnesota, United States
The future of your business is the customer you win right now. Close more leads faster and delight customers with real time messaging channels like SMS and Facebook messenger from one powerful inbox.
Nairobi, Kenya
Developer of an online dashboard designed to be used as an instant messaging platform. The company's dashboard provides a Customer Relationship Management (CRM) system application, enabling businesses to communicate with their audiences using WhatsApp, WeChat and other instant messengers.
Singapore, Singapore, Singapore
The Ultimate Omnichannel Customer Engagement and Automation Platform to Elevate Your Engagement and Sales across popular communication channels including WhatsApp, Instagram, Messenger, Telegram, and Website Live Chat.
Norfolk, Va, United States
Concursive Corporation is a privately held media and software development company headquartered in Norfolk Virginia. We help organizations, as a vendor or partner, innovate for profit or purpose and especially where social, collaborative and mobile strategies are key. We are the developer of several products, including ConcourseSuite, a dedicated CRM solution, and ConcourseConnect, an integrated web-based and mobile software platform that brings together Corporate Collaboration and Social Networking, Online Community, Business Directory, and CRM capabilities. Concursive products are used by large enterprises and thousands of small businesses alike and our thriving developer and user community has more than 18,000 registered community members.
London, England, United Kingdom
With an innovative user interface, studied to offer a completly streamlined experience, Deskero takes care of the clients in the most simple and straight forward way, through both the traditional channels (mail and web) and the newest social media
Sweden
Vi erbjuder en allt-i ett plattform som tar din business till en helt ny nivå från få in nya leads mha salesfunnel/hemsida, till konvertera om dem till kunder. Vet även exakt var alla dina kunder är i sin säljprocess med ett enkelt fast avancerad crm. Inkl med ta betalt och fakturering bara för nämna några få funktioner. * Social Media Planner Hjälper dig att få ut inlägg/reels till alla dina sociala media kanaler (-FB, IG, X, Tiktok, LI, GMB & Pintarest) med ETT klick) Kan även anpassas efter kanal/tid mm. Bildredigering med Canva kommer i feb! -----> Spar mängder med tid! * Missar du samtal från kunder? Vi har lösningen. MTCB-systemet hjäler dig med besvara kunderna automatiskt med SMS. Content AI kan till o med hjälpa dig att boka in kunderna. ----> Fånga upp till 63% fler affärer! * Har du svårt att besvara alla recensioner/omdömen ? 86% av konsumenterna tvekar att handla från företag med negativa recensioner. Att inte svara på dessa recensioner kan ge intrycket att företaget inte bryr sig om kundupplevelser, vilket kan leda till förlorade kunder och minskad tillit. -----> Nu finns lösningen med vår Ryktes-Manager. Här kan du snabbt och enkelt svara på dina omdömen. Till och med Content AI kan hjälpa dig med det. Bra va?! :-) Boka gärna in oss för en demo.
- Must provide capabilities to monitor and respond to customer queries on multiple social media platforms - Should centralize customer interactions from various social channels into a single dashboard - Must offer analytics and reporting features to track engagement and resolve issues effectively - Should include automation capabilities for responding to frequently asked questions - Must integrate with existing CRM systems for improved workflow and data management - Not just for social media monitoring; must also enable proactive customer engagement
Each Tuesday, we reverse-engineer a real SaaS company's revenue, profit, CAC, funnels, and its top growth tactic.
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