As of May 2026, there are 66 SaaS companies in Social Customer Service Software. They have combined revenues of $525.8M and employ 2.9K people. They have raised $105.7M and serve 101.4M customers combined.
Social customer service software is designed to facilitate customer engagement through social media platforms such as Twitter, Facebook, Instagram, and LinkedIn. These tools help businesses manage inquiries, complaints, and feedback in real-time, allowing firms to address customer needs promptly and effectively. By centralizing communication from multiple social channels into a single interface, this software improves response times and enhances customer satisfaction. The primary use cases for social customer service software include managing direct messages, public comments, and reviews, as well as tracking brand mentions across social platforms. Common features of these tools include analytics and reporting capabilities, automated responses, and integration with other customer relationship management (CRM) systems. The typical users of this software include customer service representatives, social media managers, and marketing teams looking to foster better customer relations and engagement online.
Sorting: Highest -> Lowest
Showing 10 of 9 companies ranked by annual revenue.
Dover, Delaware, United States
Gallabox is a purpose-built, no-code conversational commerce platform that helps small and medium-sized companies modernize and automate their customer conversations on WhatsApp.
Hong Kong, Hong Kong
Wati.io is a French technology company that provides a messaging platform for businesses to engage with their customers through popular messaging apps such as WhatsApp, Facebook Messenger, and Telegram. Wati.io's platform enables businesses to manage and automate their messaging communication, including customer support, marketing campaigns, and transactional messages.
Münster, Nordrhein-Westfalen, Germany
The Digital Service Company: Smarte Kundenservicelösungen via Chat | Bot | Messenger | Social | Review | Mail | Call
Delhi, India
#1 WhatsApp Marketing Platform - Broadcast WhatsApp Messages, Automate Notifications & Solve for Support via Chat/Bots
San Francisco, California, United States
Connectly.ai is a conversational commerce company focused on simplifying how SMBs transform customer messages into revenue. Our tools centralize customer communications - across WhatsApp, SMS, Facebook Messenger and Instagram - removing the friction from message-driven sales and enabling businesses to treat their customers like people, not tickets. Connectly.ai was founded in 2020 by former Big Tech executives who saw a need for smaller businesses to gain equity in conversational commerce, a market that is expected to become a $130B market by 2025, according to Forrester.
Atlanta, Georgia, United States
We specialize in providing exceptional customer service through various channels while implementing effective digital marketing strategies.
Berkeley, California, United States
Developer of an AI platform intended to automate social and email customer care activities. The company's platform collects all the social content which allows discriminating the needs to be managed, creates a ticket and directs it to the most competent operator, enabling companies to reduce the management time of each report along with the costs related to customer care.
London, England, United Kingdom
Delivering universal customer engagement through our Gnatta software. Trusted by some of the biggest names in retail.
- Must provide capabilities to monitor and respond to customer queries on multiple social media platforms - Should centralize customer interactions from various social channels into a single dashboard - Must offer analytics and reporting features to track engagement and resolve issues effectively - Should include automation capabilities for responding to frequently asked questions - Must integrate with existing CRM systems for improved workflow and data management - Not just for social media monitoring; must also enable proactive customer engagement
Each Tuesday, we reverse-engineer a real SaaS company's revenue, profit, CAC, funnels, and its top growth tactic.
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