Top 66 Social Customer Service Software SaaS Companies in May 2026

London, England, United Kingdom

Delivering universal customer engagement through our Gnatta software. Trusted by some of the biggest names in retail.

Mumbai, Maharashtra, India

We are the premier Business Automation Solution enabling 25000+ SMBs from over 100+ countries automate Marketing, Customer Support & Sales on WhatsApp & Instagram No.1 WhatsApp app on the Shopify App Store

Berlin, Berlin, Germany

knowhere is a Hamburg agency founded in 2015 and specializing in the implementation of intelligent chatbots. The focus of our work is on the development of conversational interfaces based on artificial intelligence that enables companies to automate customer communication. Our AI CHATBOT SOLUTION is designed so that you can offer your chatbot on different channels. Whether Web Widget, Facebook Messenger or WhatsApp - our bots are in use where they are needed and are suitable for a wide range of applications such as first-level support, marketing campaigns and e-commerce strategies. Thanks to the use of artificial intelligence, our bots are constantly learning and can solve more and more tasks in order to simplify processes. In addition, our team helps to market developed products and designs strategies for messenger marketing. With our flexible AI CHATBOT SOLUTION for dialogue-controlled automation, we can quickly and reliably set up solutions and adapt them to your requirements. The subsequent quality management and training is also monitored by us. We have already implemented and continuously optimized this process for a large number of medium-sized companies and corporate groups. Whether marketing, consulting or customer services: Conversational interfaces are a successful tool of customer communication. As a chatbot agency knowhere has created the Bots Hamburg Meetup, which has 1000+ members. Speakers from Google, Microsoft, IBM, Facebook and many creative agencies in Hamburg contribute to an exchange at expert level. knowhere - make it conversational

United States

Chatfuel is an AI-native operating system for private healthcare and wellness SMBs. It helps service teams shift from manual engagement to scalable revenue growth by reimagining the entire sales cycle. Official Partner of Meta.

Gurugram, Haryana, India

QuickReply.ai is a ready-to-use WhatsApp commerce solution for online store's platforms such as Shopify, WooCommerce, Magento, etc. Within minutes of plugging in, QuickReply syncs information about the store’s: 1. Products, 2. Inventory, 3. Coupons, 4. Customers, 5. Orders. It comes with automated pre planned WhatsApp campaigns for : 1. Recovering Abandoned Carts 2. Order Alerts 3. Order Confirmation 4. Convert COD Orders To Prepaid 5. Upsell & Cross Sell Products 6. Promotional Broadcast with personalized discount coupons and messages 7. Order Refund / Replacements 8. Getting Feedback. and much more... The rest 30% are transferred to one-inbox for human agents to take quick action and to serve their customers faster.

Medellin, Las Palmas, Colombia

B2Chat is a customer engagement platform that offers businesses an all-in-one solution for managing and optimizing their communication channels. The company provides a comprehensive suite of tools and features designed to enhance customer interactions across various platforms, including website live chat, social media messaging, SMS, and WhatsApp. B2Chat enables businesses to streamline their customer support processes, increase efficiency, and deliver personalized experiences to their customers. With its user-friendly interface and powerful automation capabilities, B2Chat empowers organizations to effectively engage with their audience, build strong relationships, and drive business growth.

Alberta, Canada

WhatsApp communication and automation platform for sales teams. Rasayel is a Meta Business Partner, and a Meta Tech Provider. Free consultations available.

Toronto, Ontario, Canada

discussions, q&a, ideation, events, groups — it's all here. drive customer engagement and retain more customers with a unified customer community platform.

London, England, United Kingdom

Conversity helps enterprise teams to chat with thousands of Facebook Messenger users, concurrently. Custom Menus, Chat Routing & Distribution, Notification, Alerts, 3rd Party Integrations & lots more.

San Francisco, California, United States

Cooby is enabling sales teams to leverage WhatsApp to connect with prospects faster and build stronger rapport, so they can reduce sales cycle, increase win rate, and grow revenue.