As of September 2026, Latka tracks 17 social customer service software companies with $1M–$5M in annual revenue. They have combined revenues of $42.9M and employ 386 people. They have raised $750K and serve 100M customers combined.
Every company below sells social customer service software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
Social customer service software is designed to facilitate customer engagement through social media platforms such as Twitter, Facebook, Instagram, and LinkedIn. These tools help businesses manage inquiries, complaints, and feedback in real-time, allowing firms to address customer needs promptly and effectively. By centralizing communication from multiple social channels into a single interface, this software improves response times and enhances customer satisfaction. The primary use cases for social customer service software include managing direct messages, public comments, and reviews, as well as tracking brand mentions across social platforms. Common features of these tools include analytics and reporting capabilities, automated responses, and integration with other customer relationship management (CRM) systems. The typical users of this software include customer service representatives, social media managers, and marketing teams looking to foster better customer relations and engagement online.
Sorting: Highest -> Lowest
Showing 10 of 17 companies ranked by annual revenue.
Mumbai, Maharashtra, India
We are the premier Business Automation Solution enabling 25000+ SMBs from over 100+ countries automate Marketing, Customer Support & Sales on WhatsApp & Instagram No.1 WhatsApp app on the Shopify App Store
Berlin, Berlin, Germany
knowhere is a Hamburg agency founded in 2015 and specializing in the implementation of intelligent chatbots. The focus of our work is on the development of conversational interfaces based on artificial intelligence that enables companies to automate customer communication. Our AI CHATBOT SOLUTION is designed so that you can offer your chatbot on different channels. Whether Web Widget, Facebook Messenger or WhatsApp - our bots are in use where they are needed and are suitable for a wide range of applications such as first-level support, marketing campaigns and e-commerce strategies. Thanks to the use of artificial intelligence, our bots are constantly learning and can solve more and more tasks in order to simplify processes. In addition, our team helps to market developed products and designs strategies for messenger marketing. With our flexible AI CHATBOT SOLUTION for dialogue-controlled automation, we can quickly and reliably set up solutions and adapt them to your requirements. The subsequent quality management and training is also monitored by us. We have already implemented and continuously optimized this process for a large number of medium-sized companies and corporate groups. Whether marketing, consulting or customer services: Conversational interfaces are a successful tool of customer communication. As a chatbot agency knowhere has created the Bots Hamburg Meetup, which has 1000+ members. Speakers from Google, Microsoft, IBM, Facebook and many creative agencies in Hamburg contribute to an exchange at expert level. knowhere - make it conversational
United States
Chatfuel is an AI-native operating system for private healthcare and wellness SMBs. It helps service teams shift from manual engagement to scalable revenue growth by reimagining the entire sales cycle. Official Partner of Meta.
Gurugram, Haryana, India
QuickReply.ai is a ready-to-use WhatsApp commerce solution for online store's platforms such as Shopify, WooCommerce, Magento, etc. Within minutes of plugging in, QuickReply syncs information about the store’s: 1. Products, 2. Inventory, 3. Coupons, 4. Customers, 5. Orders. It comes with automated pre planned WhatsApp campaigns for : 1. Recovering Abandoned Carts 2. Order Alerts 3. Order Confirmation 4. Convert COD Orders To Prepaid 5. Upsell & Cross Sell Products 6. Promotional Broadcast with personalized discount coupons and messages 7. Order Refund / Replacements 8. Getting Feedback. and much more... The rest 30% are transferred to one-inbox for human agents to take quick action and to serve their customers faster.
Medellin, Las Palmas, Colombia
B2Chat is a Latin American software-as-a-service company founded in 2017 that enables businesses to manage customer communications across WhatsApp, Facebook Messenger, and Instagram DMs through a multi-agent platform. The company is headquartered in Colombia and sells primarily to businesses across Latin America, where WhatsApp is the dominant customer engagement channel. As of late 2021, B2Chat reported approximately 500 customers and monthly recurring revenue of roughly $120,000, representing a doubling of revenue compared to the prior year. The company raised $750,000 in a convertible note in 2020 with Globant as a named investor, at a valuation cap of $7.3 million. The company grew from 7 employees at founding to 35 by late 2021 and was targeting 50 employees by February 2022. Co-founder Pamela Richter, serving as CRO, described a sales motion driven by approximately 700 inbound leads per month and a team of 7 sales representatives each carrying a quota of 12 new customers per month.
Toronto, Ontario, Canada
discussions, q&a, ideation, events, groups — it's all here. drive customer engagement and retain more customers with a unified customer community platform.
Alberta, Canada
WhatsApp communication and automation platform for sales teams. Rasayel is a Meta Business Partner, and a Meta Tech Provider. Free consultations available.
London, England, United Kingdom
Conversity helps enterprise teams to chat with thousands of Facebook Messenger users, concurrently. Custom Menus, Chat Routing & Distribution, Notification, Alerts, 3rd Party Integrations & lots more.
San Francisco, California, United States
Cooby is enabling sales teams to leverage WhatsApp to connect with prospects faster and build stronger rapport, so they can reduce sales cycle, increase win rate, and grow revenue.
Jersey CIty, New Jersey, United States
Developer of a marketing & engagement automation platform designed to help companies listen, respond and reward consumers on social and messaging channels. The company's platform is an artificial intelligence based fan management studio to connect companies with their followers, it is a SaaS-based tool that enables companies to give right message at the right time to the right audience.
Latka tracks 17 social customer service software companies with $1M–$5M in annual revenue. Together they generate $42.9M in annual revenue and employ 386 people.
Interakt is the largest, with $4.5M in annual revenue, founded in 2020.
The average social customer service software company in this list makes $2.5M a year, across 17 companies with reported revenue. They serve 100M customers combined.
Ranked by annual revenue, the leaders are Interakt, moinAI, Chatfuel, QuickReply.ai and B2Chat.
The 17 social customer service software companies with $1M–$5M in annual revenue tracked here have raised $750K in disclosed funding between them.
- Must provide capabilities to monitor and respond to customer queries on multiple social media platforms - Should centralize customer interactions from various social channels into a single dashboard - Must offer analytics and reporting features to track engagement and resolve issues effectively - Should include automation capabilities for responding to frequently asked questions - Must integrate with existing CRM systems for improved workflow and data management - Not just for social media monitoring; must also enable proactive customer engagement
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