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The closest alternatives to Talkdesk are 8x8. Talkdesk generates $420.1M in revenue with 1.4K employees. Every one of the 20 alternatives below is compared with Talkdesk on revenue, funding, customers, team size and founding year.
Talkdesk is pinned as the first column so every figure is read against it. Blank cells are figures we have not verified, never zeros.
| Company |  TalkdeskThis company |  8x8 |  Intercom |  Act |  GupShup |  Glance |  Dialpad |  Nexthink |  Khoros |  Tenable |
|---|---|---|---|---|---|---|---|---|---|---|
| Revenue | $420.1M | $735.8M | $400M | $371.7M | $360.5M | $336M | $300M | $294M | $284.3M | $258M |
| Valuation | $10B | Not disclosed | Not disclosed | Not disclosed | Not disclosed | Not disclosed | Not disclosed | Not disclosed | Not disclosed | Not disclosed |
| Funding raised | $508.5M | $253.1M | $241.9M | $82M | $144.1M | Not disclosed | $400M | $333.5M | Not disclosed | Not disclosed |
| Customers | 1.2K | 10M | 30K | 85K | 100K | Not disclosed | 70K | 1K | Not disclosed | Not disclosed |
| Team size | 1.4K | 1.7K | 1.5K | 219 | 1.1K | 1K | 1.4K | 1.1K | 1.2K | 2.3K |
| Founded | 2011 | 1987 | 2011 | 2001 | 2004 | Not disclosed | 2011 | 2004 | 2019 | Not disclosed |
| HQ | San Francisco, United States | United States | United States | United States | United States | India | United States | Switzerland | United States | United States |
United States · ServiceNow Marketplace Apps
8x8 is a technology company. It derives revenue from cloud-based enterprise-class software solutions. This is delivered through a Software as a Service business model, meaning that revenue is earned on a subscription…
United States · ServiceNow Marketplace Apps
A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.
United States · ServiceNow Marketplace Apps
Act! CRM is the trusted customer relationship software for small and mid-sized businesses looking to build lasting relationships, manage leads and grow their business
United States · ServiceNow Marketplace Apps
Gupshup enables better customer engagement through conversational messaging. Gupshup is the leading conversational messaging platform, powering over 5 billion messages per month. Across verticals, thousands of large and…
India · ServiceNow Marketplace Apps
Founded in 2019, Glance is a consumer technology company that operates disruptive digital platforms including Glance, Roposo, and Nostra. Glance’s ’smart lock screen’ inspires consumers to make the most of every moment…
United States · ServiceNow Marketplace Apps
Dialpad is a cloud-based communication platform that includes voice, video, messaging, and contact center solutions for businesses. On Dialpad's platform the clients could use a suite of products and services that…
Switzerland · ServiceNow Marketplace Apps
Nexthink is a Swiss software company specializing in digital employee experience (DEX) management, helping IT to shape smart and productive workplaces.
United States · ServiceNow Marketplace Apps
Khoros’s award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every…
United States · ServiceNow Marketplace Apps
Tenable is the exposure management company, exposing and closing the cybersecurity gaps that erode business value, reputation and trust. The company’s AI-powered exposure management platform radically unifies security…
United States · ServiceNow Marketplace Apps
Aisera is a privately held company founded in Palo Alto, California, in the heart of Silicon Valley. With over 300 team members, it has a global presence across the USA, Canada, the UK, France, Greece, and India. Aisera…
United States · ServiceNow Marketplace Apps
Provides support coverage for IT companies, along with software, hardware, SaaS and fintech businesses. Support includes 15 languages via phone, email, live chat and social media
China · ServiceNow Marketplace Apps
Moonshot AI is an artificial intelligence company that specializes in creating AI chatbots and utilizes large language models for various applications.
United States · ServiceNow Marketplace Apps
Flexera helps organizations understand and maximize the value of their technology, saving billions of dollars in wasted spend. Powered by the Flexera Technology Intelligence Platform, our award-winning IT asset…
United States · ServiceNow Marketplace Apps
Hugo is transforming the future of a continent by re-envisioning the future of its work. We exist to provide BPO excellence to our customers by investing heavily in the very best of African talent. African communities…
United States · ServiceNow Marketplace Apps
The company that owns podium.com is Podium Corporation, a software as a service (SaaS) company based in Lehi, Utah, United States. Podium provides a platform for local businesses to manage customer interactions through…
France · ServiceNow Marketplace Apps
Aircall.io is a cloud-based phone system and call center software that enables companies to create and manage their phone support in the cloud. Founded in 2014 and headquartered in New York, Aircall.io provides a…
Netherlands · ServiceNow Marketplace Apps
Backbase built the AI-native Banking OS - the operating system that turns fragmented banking operations into a Unified Frontline. The Banking OS sits above systems of record and coordinates execution across customers…
United States · ServiceNow Marketplace Apps
Sierra is the conversational AI platform for businesses. We help companies elevate their customer experience with AI.
United States · ServiceNow Marketplace Apps
EverCommerce is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and…
Netherlands · ServiceNow Marketplace Apps
Developer of SaaS based service management software intended to improve customer communication, manage workflows and keep track of assets. The company's service management software streamlines IT support and manages all…
Shamia named Five9, inContact, Genesys, and Avaya as Talkdesk's primary competitors in the call center software space. He characterized most of them as being in maintenance mode rather than innovation mode, and noted that the broader market is still dominated by legacy players selling systems that have been largely unchanged for twenty to thirty years.
Shamia stated that most competitors in the call center space invest no more than 15 percent of their resources in R&D, contrasting that with Talkdesk's approximately 50 percent R&D headcount share. These figures about competitors were stated by Shamia and are not confirmed by those companies.
Talkdesk ranks #4 of 117 ServiceNow Marketplace Apps companies by annual revenue, putting it in the top 3% of the market.
Customers Talkdesk has named publicly in interviews, filings and case studies.
| Date | Round | Amount | Valuation |
|---|---|---|---|
| Aug 2021 | Series D | $230M | $10B |
| Aug 2021 | Funding round | Not disclosed | $10B |
| Jul 2020 | Series C | $143M | $2B |
| Oct 2018 | Series B | $100M | $1B |
| Aug 2015 | Funding round | $6M | $310M |
| Jun 2015 | Series A | $21M | $140M |
| Sep 2014 | Funding round | $5M | $23M |
| Jun 2014 | Seed | $3M | Not disclosed |
| Oct 2011 | Angel | $450K | Not disclosed |
The closest alternatives to Talkdesk are 8x8. This page compares each of them with Talkdesk on revenue, funding, customers and team size.
8x8 is the closest alternative to Talkdesk, generating $735.8M in revenue. Which alternative fits best depends on budget and company size, so compare all 20 alternatives above before choosing.
Talkdesk generates $420.1M in revenue.
Talkdesk has raised $508.5M in funding.
Talkdesk has 1.2K customers.
No. 8x8 generates $735.8M in revenue versus $420.1M at Talkdesk.
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