Alex Quilici
- CEO at YouMail
GetLatka interview
How YouMail Added 20 Enterprise Accounts on Top of a 65,000-Subscriber Consumer Base (Interview with CEO Alex Quilici)
Alex Quilici (CEO of YouMail) spoke to Nathan Latka on August 10, 2022.
YouMail figures from the interview
- Revenue (2019)
- $10M ARR
- Paid B2C Customers (2022)
- 65,000
- Avg Contract Value (B2B) (2022)
- $10,000
- Full-Time Team (2022)
- 30
“So the biggest thing is, youmail wants to stop spam calls either before they get to the consumer's handset or even better when they're actually made. So we've created products that enable carriers to monitor their network and detect when they're originating these bad guy calls. And we've created tools that allow enterprises to shut down imposter scams. Those calls you get to pretend to be Marriott or pretend to be your bank.”
“We realized that the carriers of the enterprises needed help. They're willing to pay up for that help. If you're an enterprise and someone's using your name in making tons of imposter phone calls to rip people off, that not only gives you customer support costs, but it causes brand damage. And you may even have to reimburse those people as a form of goodwill. So there's tremendous damage there that they're willing to pay a portion of to stop the problem.”
“We did it in about eleven months because we were completely free service. We're running out of money. We needed a business model and we quickly pivoted, found a subscription and got to a million.”
Bio
Alex is the CEO of YouMail, Inc. Prior to that, Alex co-founded and was the CEO of Quack.com, which provided a consumer voice portal service that was essentially SIRI over a 1-800 number back before there were smart phones. AOL acquired Quack for $200 million in August, 2000, just 18 months after it was founded. At AOL, Alex was a Vice President of Voice Services, where he helped drive the division to multiple product launches and over 1 million paying subscribers and over $50 million in annual revenue.