Ben Lilienthal
- Co-Founder at ScreenMeet
GetLatka interview
How ScreenMeet Reached 50 Customers with Negative Churn (Interview with Ben Lilienthal)
Ben Lilienthal (Co-Founder of ScreenMeet) spoke to Nathan Latka.
ScreenMeet figures from the interview
- Customers (at interview)
- 50
- Total Raised
- $5M
- Team Size (at interview)
- 15
“ScreenMeet is enterprise remote support in the cloud. So if you think of existing remote support applications, which is basically when the IT help desk or the call center comes in to take over your computer, they're all desktop to desktop based. ScreenMeet is the first enterprise SaaS solution to be developed cloud native, which means it's faster, cheaper, better than things like LogMeIn, Bomgar, GoToAssist, Webex, Skype, Zoom for the remote support use case.”
“we started by selling a couple seats here and a couple seats there, and then we landed a big customer in OpenTable, which was a couple 100 seats. So we felt like we were pretty cool, and then we recently deployed the largest technical services organisation on the planet that has over 10,000 support agents around the globe.”
“we have an online no touch offering at screenmeet.com, but it's much more interesting to go into the large enterprises and rip and replace fifteen year old software with ScreenMeet because one, it really drives compelling value, millions of dollars of savings on day one”
Bio
Serial entrepreneur in the collaboration space. Ben has started 4 companies, sold 2 to public companies and ScreenMeet is #4. Proven leader and innovator. Amherst College (BA) and Crown Fellow at the Aspen Institute.
Company
ScreenMeet
San Francisco, United States · Founded 2015
- Revenue
- $6.2M
- Funding
- $11.5M
- Team size
- 37
- Customers
- 50