Team
6
Founded
2023
IVA Team Size (2023)
IVA (getiva.ai) is an early-stage enterprise customer support automation company founded in mid-2023 by Valdis Sprogis and co-founder Zeno. The company builds AI-powered chat tools designed to reduce customer support costs and accelerate response times for brands in the e-commerce, travel, and hospitality sectors.
At the time of the November 2023 interview, IVA was approximately four to five months old, pre-revenue, and bootstrapped. Sprogis and Zeno had each invested a few thousand dollars of personal capital to fund operations, with a team of roughly six people in total. The company was preparing to launch its first two paid pilots, one structured as a flat $5,000 upfront fee and the other at $149 per month.
Sprogis brought to the venture a background in business development, sales, and project implementation across CRM, startups, scale-ups, and unicorns, work he said helped clients achieve cost savings exceeding $100 million in aggregate. IVA's stated product targets include cutting customer support costs by as much as 97 percent and delivering responses to customer queries in ten seconds or less.
Last updated
IVA Revenue
IVA was pre-revenue at the time of the November 2023 interview. Sprogis confirmed the company had no paying customers yet and was preparing to launch its first two pilots during that month.
Founder / CEO
Valdis Sprogis
CEO
Valdis Sprogis is the CEO and co-founder of IVA. He was 35 years old at the time of the November 2023 interview. His background spans business development, sales, coaching, and project implementation, and he stated that his work with clients in prior roles helped those businesses achieve aggregate cost savings exceeding $100 million.
Sprogis described experience working across CRM systems, startups, scale-ups, and unicorns, including time at Wise, where he built relationships he later drew on to source IVA's first pilot introductions. His co-founder, identified in the transcript only as Zeno, is described as coming from a technical background with experience building custom automation solutions for e-commerce and travel companies.
Sprogis is married with two children and reported sleeping approximately five hours per night. He invested a few thousand dollars of personal capital into IVA at founding. Net worth was not discussed in the interview; no estimate is produced here.
Q&A
| Question | Answer |
|---|---|
| What's your age? | 38 |
Customers
IVA had no paying customers as of November 2023. Two paid pilots were in the process of being signed, one in e-commerce and one in the hospitality or travel space, with launch planned for November 2023.
The lower-tier pilot was priced at $149 per month. The larger pilot, structured as a full-automation implementation, carried a flat upfront fee of $5,000. Sprogis described $149 per month as the lowest plan in IVA's pricing structure, suggesting additional tiers exist, though their prices were not disclosed. Customer count, seats per account, and any free-tier offering were not discussed in the interview.
IVA Business Model
IVA's business model centers on selling AI-powered customer support automation to mid-to-large enterprises in e-commerce, travel, and hospitality. The company uses a combination of API integrations, automation workflows, and large language model technology to handle inbound customer queries without human agents.
At the pilot stage, IVA was testing two pricing approaches: a project-based flat fee of $5,000 for full-automation implementations and a recurring monthly subscription starting at $149 per month. The company's core value proposition is a claimed 97 percent reduction in customer support costs and a ten-second-or-less response time for customer queries.
Profitability, gross margin, churn, retention, LTV, CAC, burn rate, runway, and other unit economics were not discussed in the interview, consistent with the company's pre-revenue status at the time.
IVA Employees & Team Size
IVA had a team of approximately five to six people as of November 2023, including Sprogis and co-founder Zeno. The four additional team members were being compensated in part from the founders' personal capital, though Sprogis acknowledged the amounts were modest. Team composition and roles beyond the two co-founders were not detailed in the interview.
IVA employs approximately 6 people as of 2026.
| Year | Milestone | Source |
|---|---|---|
| 2023 | Reached 6 employees (November 2023) | Not recorded |
Frequently Asked Questions about IVA
Who founded IVA?
IVA was founded by Valdis Sprogis.
When was IVA founded?
IVA was founded in 2023.
Who is the CEO of IVA?
The CEO of IVA is Valdis Sprogis.
How many employees does IVA have?
As of 2023, IVA had 6 employees.
Where is IVA headquartered?
IVA is headquartered in Tallinn, Harju maakond, Estonia.
Compare IVA to the industry
IVA operates across multiple industries. Browse revenue, funding, and growth data for IVA in each sector below.
Full Interview Transcripts
Data and Sources
All figures on this page are taken directly from interviews or are estimates from public sources and proprietary models. Not financial advice. Read full disclaimer.
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