1
Computer Generated Solutions Inc.
New York, New York, United States
global provider of business applications, enterprise learning, and outsourcing services
- Revenue
- $1B
- Customers
- 150K
- Year founded
- 1984
- Team size
- 5.3K
Top 10 Other Customer Service Software Companies (November 2026)
As of November 2026, Latka tracks 512 other customer service software companies. They have combined revenues of $3.8B and employ 28.8K people. They have raised $3.6B and serve 118.4M customers combined.
Every company below sells other customer service software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
What Other Customer Service Software Companies do
The Other Customer Service Software category encompasses a variety of tools designed to streamline customer support operations across different channels. These solutions typically include functionalities such as ticket management, customer interaction tracking, and self-service capabilities. Organizations use this software to enhance customer satisfaction by ensuring timely and effective resolutions to customer inquiries and issues. This category serves diverse use cases, enabling businesses to manage interactions through email, chat, social media, and other platforms. Common features include automation to reduce manual effort, analytics to measure performance, and integration capabilities with other business systems. Buyer personas often include customer support managers, operations personnel, and IT teams seeking to improve service efficiency and enhance the overall customer experience. Additionally, these software solutions are versatile, catering to industries such as retail, healthcare, and technology, where customer engagement is crucial. Effective customer service software fosters better communication between businesses and their customers, ultimately leading to improved loyalty and retention rates.
- Companies
- 512
- Revenue
- $3.8B
- Funding
- $3.6B
- Employees
- 28.8K
Filters
Sorting: Highest -> Lowest
Top Other Customer Service Software Companies by revenue
Showing 10 of 512 companies ranked by annual revenue.
2
Upland Software
Austin, Texas, United States
Upland Software (Nasdaq: UPLD) is a leader in AI-powered knowledge and content management software. Our solutions help enterprises unlock critical knowledge, automate content workflows, and drive measurable ROI—enhancing customer and employee experiences while supporting regulatory compliance. More than 1,100 enterprise customers rely on Upland to solve complex challenges and provide a trusted path for AI adoption.
- Revenue
- $274.8M
- Customers
- 450K
- Year founded
- 2010
- Funding
- $31.4M
- Team size
- 848
3
Thryv
Dallas, Texas, United States
Thryv Holdings, Inc. (NASDAQ:THRY), provider of Thryv software, supports more than 50,000 local businesses across the U.S., Canada and Australia. Thryv's do-it-all small business software helps small businesses reach more customers, stay organized and get paid faster.
- Revenue
- $260M
- Team size
- 5.2K
4
Nextiva
Scottsdale, Arizona, United States
a cloud-based communication and collaboration software company
- Revenue
- $200M
- Customers
- 10K
- Year founded
- 2008
- Funding
- $200M
- Team size
- 1.7K
5
Syncron
Stockholm, Stockholm, Sweden
Syncron accelerates leading manufacturers and distributors to capitalize on the world’s new service economy. We enable the optimization of service quality and delivery, yielding increased customer loyalty while helping our customers transition successfully to future service-driven business models. With more than $3 billion in annual value creation across OEMs and distributors in automotive, construction, mining, agriculture and industrial equipment, medical device, consumer durables, high tech, aerospace and other industries, Syncron connects and synchronizes every aspect of aftermarket service. With our industry-leading investments in AI and ML, Syncron offers the first innovative, customer-endorsed, and complete end-to-end intelligent Service Lifecycle Management (SLM) solution portfolio. Syncron’s offer encompasses leadership solutions including: service parts planning, parts and contract price optimization, warranty and supplier recovery management, field/depot service management and service technician enablement. Delivered on the Syncron Connected Service Experience (CSX) platform, our solutions offer our customers competitive differentiation through exceptional aftermarket service experiences, while simultaneously driving significant revenue and profit improvements into a manufacturer or distributor’s business. The world’s top brands trust Syncron, making it the largest privately-owned global leader in intelligent SLM SaaS solutions.
- Revenue
- $144.5M
- Year founded
- 1999
- Team size
- 821
6
Kore.ai
Orlando, Florida, United States
Kore.ai is an enterprise software provider that offers an all-in-one Chatbot Platform (as-a-service) and cutting-edge smart technology for enterprises to build and deploy out-of-the-box or completely customized chatbots for their customers and workforce. Through developments in natural language processing, machine learning, and artificial intelligence, Kore.ai transforms key building blocks for bots into opportunities for enterprises. This enables customers and employees to engage in business interactions conversationally, naturally, and in a more human-like manner.
- Revenue
- $100M
- Year founded
- 2013
- Funding
- $223.5M
- Team size
- 1K
7
Advensus
Santo Domingo, Distrito Nacional, Dominican Republic
Advensus serves companies that operate in multiple industries, such as retail, e-commerce, fintech, healthcare, logistics, cable/streaming services, and travel. It offers inbound, interpretation, and social CRM services.
- Revenue
- $72.8M
- Year founded
- 2006
- Team size
- 548
8
Whispir
Melbourne, Victoria, Australia
Bring together your SMS, voice messaging, email, social and more to communicate with your audiences from a single platform. Try Whispir for free for 14 days!
- Revenue
- $53.3M
- Customers
- 500
- Year founded
- 2002
- Funding
- $68.8M
- Team size
- 87
9
15below
Brighton, England, United Kingdom
15below is a software development company specializing in passenger communications for the travel industry, providing technology solutions for airlines, rail, and travel companies to improve passenger experiences.
- Revenue
- $46.5M
- Year founded
- 2000
- Team size
- 102
- Revenue
- $46.2M
- Year founded
- 2018
- Funding
- $58.2M
- Team size
- 90
Frequently asked questions about Other Customer Service Software Companies
How many other customer service software companies are there?
Latka tracks 512 other customer service software companies with reported revenue. Together they generate $3.8B in annual revenue and employ 28.8K people.
Which other customer service software company is the largest?
Computer Generated Solutions Inc. is the largest, with $1B in annual revenue, founded in 1984.
How much revenue does a typical other customer service software company make?
The average other customer service software company in this list makes $7.5M a year, across 512 companies with reported revenue. They serve 118.4M customers combined.
Who are the leading Other Customer Service software vendors?
Ranked by annual revenue, the leaders are Computer Generated Solutions Inc., Upland Software, Thryv, Nextiva and Syncron.
How much funding have other customer service software companies raised?
The 512 other customer service software companies tracked here have raised $3.6B in disclosed funding between them.
Related Customer Service Software categories
Inclusion Criteria
- Must provide robust ticket management capabilities. - Should enable communication across multiple channels (e.g., email, chat, and social media). - Must include analytics features for tracking support performance and customer satisfaction. - Should offer automation tools to streamline routine tasks and reduce manual workload. - Not just focused on sales or CRM functionalities; must specifically enhance customer support workflows. - Should integrate with other business systems and tools commonly used in customer service operations.